TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
Fantástica experiencia!!! Lo aconsejo totalmente. Habíamos reservado un descapotable pequeño, y nos dieron por el mismo precio un precioso TRoc, nuevecito. El trato también muy agradable, así que repetiremos.
El dia 3 de julio alquile un coche en el aeropuerto de gran canaria, le entregue el dia 14 de julio y en mi caso, el coche tenia una pequeña abolladuda en la puerta de atras, pero quitando ese pequeño fallo, me atendieron de lujo, Me lo dieron limpio y lavado al momento y la verdad el coche ha funcionado a la perfeccion, sin ningun problema y de mecanica un 10. Lo entregue en el mismo lugar que lo recogi y con amabilidad. En mi caso super contento y cuando vuelva a las canarias no dudare en alquilar en topcar o la tendre en cuenta. Ademas calidad precio muy bien y claro esta alquilare el mismo coche o tecnologia japonesa, en este caso fue un suzuki, pero de todos los coches que he alquilado en las islas tanto suzuki,mazda o wolkswagen,seran los que alquilare.
Audi A1 Automatic mit Aufpreis für keinen Selbstbehalt. Dadurch keine Kaution, keine Überprüfung bei der Rückgabe. Der gemietet A1 war in gutem Zustand, der Mietpreis war, verglichen mit den Mitbewerbern, günstig. Ich hatte früher (vor einigen Jahren) öfter Mietautos von Topcar und niemals Probleme. Dieser Mietvorgang verlief besonders angenehm. Den Kritikern bezüglich Kaution und Fahrzeugüberprüfung, was viel Zeit kosten kann, gebe ich einen Rat. Unterlassen Sie das Pfennigfuchsen und wählen Sie die Variante ohne Selbstbehalt. Das wird den Ärger mit dem Vermieter - wer braucht im Urlaub vermeidbaren Ärger? - nicht in allen, aber in vielen Fällen vermeiden.
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben. Neues, sehr sauberes Auto. Das beste am Schluss: Bluetooth Lautsprecher im Auto vergessen, wurde von den Mitarbeitern zu Seite gelegt und konnte von mir abgeholt werden. Vielen Dank noch einmal.
Via Easyterra een auto gehuurd bij TopCar. Top service! Auto zonder problemen en gedoe opgehaald op de luchthaven van Gran Canaria. Na ‘n halve dag bleek de airco niet te werken. Na ‘n telefoontje aan TopCar konden wij de volgende dag een andere auto vlak bij onze vakantiebestemming halen. Ook daar was alles prima geregeld en kregen wij een andere auto waarbij alles het deed. Ook het weer inleveren van de auto op de luchthaven ging probleem en soepel. Van ons ‘n 10 voor TopCar!
No queue at pick up. Had my own excess insurance and made it clear at the onset. Had to pay a 900 euro deposit but was expecting that. Paid £91 for 10 days through booking.com for a VW TCross. Car was probably about 3 years old but adequate. I always take photos of the car inside and out both on collection and return just in case. Upon return handed the keys over to an employee who didn't check the car. I was concerned there maybe an issue with return of the deposit but it was returned in full after 3 working days. Would consider using again but would not book direct.
I appreciate reviews can be subjective and waiting times could vary depending on flight arrivals, but my experience with Top Car Gran Canaria was excellent. 1. Waiting time - was in and out in less than 10mins, no queue and really straightforward. 2. Vehicle- I ordered "Hyundai Tucson or similar" and was given a Tucson. It was relatively new, clean, with an excellent spec. Android Auto, cruise control, lane assist, etc. 3 Collection and Return - bit of a walk to get the car, but instructions where clear and easy to follow. No issues finding the car. Returning was simple, park in a Top Car spot and drop the keys off in a safe box. Nothing to do with the rental company but people appear to treat the multi story drop off like a race track. Please be aware of this and keep an eye on kids when you get out. Couldn't tell who was driving (and I'm making an assumption here) but looked very much like local folk and bearing the colours of car rental companies. To summarise, really easy to deal with, got exactly what I ordered and certainly felt like good value for money. Would have no hesitation in using again!
Im Juni 2025 für 10 Tage einen Minivan geliehen. Gleich am ersten Tag ein Motorproblem, jedoch wurde das Ersatzfahrzeug innerhalb von 3 Stunden an unsere Ferienwohnung gebracht. Anmietung, Admin sowie Rückgabe ohne Probleme , Kaution war am zweiten Tag nach Rückgabe wieder auf dem Konto Topcar = Top Service
I had a great experience with top car I was sceptical beforehand with some of the reviews but we got a free upgrade when we arrived and the insurance or deposit tat was needed was explained well in advance so no surprises there… I left a deposit of €700 and had in back in my account 2 days later great service in Lanzorate I’ll will def use again
I used Top Car at Tenerife Sur. My first car was faulty , I contacted Top Car and they brought a replacement car to my apartment within an hour. No questions asked. No charge. I was refunded the deposit in full . Staff spoke good English and were efficient.
Facilidad y vehículos con pocos kilómetros.
Tutto perfetto, prezzi onestissimi, auto pulite, condizioni con franchigie incluse sempre rispettate. Ogni volta che vengo qui, scelgo loro, li consiglio vivamente. Forse uno dei migliori noleggiatori dell'isola.
Quiero destacar la excelente atención que recibimos por parte de Cristina, en el aeropuerto de Lanzarote, nos atendió en TopCar. Desde el primer momento fue extremadamente amable, cordial y muy profesional. Nos explicó todo con claridad, respondió cada una de nuestras dudas con paciencia y siempre con una sonrisa. Se nota que le gusta su trabajo y que se preocupa por brindar un servicio de calidad. Da gusto encontrar personas así, que marcan la diferencia y hacen que la experiencia sea mucho más agradable.
Rápido y buen precio
Fantástico trato el recibido por parte de Rubén. Muy agradecidos por el trabajo realizado y por la estupenda atención. Repetiremos
Got a car from Tenerife airport , car was very clean and free car seat included, took the super cover so when I returned the car they only checked the petrol was full , paid €200 deposit as I paid with debt car deposit was retuned within 3 days, Great service
Experiencia más que recomendable. Fuimos de vacaciones una semana y alquilamos un coche con TopCar. Al llegar el personal fue súper amable y el coche estaba en perfectas condiciones. Hemos recorrido todo Tenerife con él y sin ningún imprevisto. La devolución fue tan rápida como la recogida. Sin duda repetiremos en el siguiente viaje!!
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
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