TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
Buenas he alquilado un coche en el aeropuerto de Tenerife Norte, a la llegada para poder recoger el coche he tenido que esperar dos horas para que se me entregara el vehiculo, tiempo que creo que es demaciado, ya que eso me origino otros problemas con cosas que tenia contratadas en otros lugares y nadie te descuenta nada por esa perdida de tiempo y sin uso del coche
Pick up from Fuerteventura airport was atrocious.90mins to collect a car booked online and completed online check in on arrival at desk. 2 queues. The other desk clerk was seeing 3 people to one our side so this was basic incompetence from the staff member. Car was fine..few dents on a new car which we noted by photo on pick up. Return very easy and organised. They took 700 euro deposit and then refunded. It was not just authorised payment it was debited and refunded.
Nach einem Tag einen Reifenschaden, kann passieren. Allerdings sind die Reifen an der Verschleissgrenze, dadurch ist das eindringen von Fremdkörpern warscheinlich. Auf den Canaren sind die Straßen abseits der Hauptstraßen nicht Asphaltiert, dann passiert das schnell. Am 2. Tag das Fahrzeug getauscht, das Problemlos. Allerdings wird der Reifenersatz und die Nutzung des Reparatursets berechnet. Das zahlt dann unsere Versicherung, aber Reifen an der Verschleißgrenze auf Kosten der Kunden bezahlt zu bekommen ist nicht in Ordnung. Ähnlichen Fall hatten wir vor 4 Jahren in Florida, dort wurde sich vom Vermieter mehrfach entschuldigt, und wir haben ein Ersatzfahrzeug erhalten ohne für den defekten Reifen aufkommen zu müssen. Als Tip vor Übernahmedie Reifenanschauen.
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
Avis mitigé,location de voiture à l’aéroport de Tenerife sud. C’est la première fois que je loue un véhicule et que ma caution est débité totalement (1200 euros) sans sinistre, mais pour la récupérer il faut attendre jusqu’à 2 semaines! Toute les autres locations de voiture que j’ai fait jusqu’à ce jour, une empreinte de carte était réalisé avec un bloquage de fond et non un débit, résultat différent sur les comptes! Assurance supplémentaire presque imposé une 2eme fois, que j’ai refusé vu que je l’avais déjà payé lors de la réservation! Aucun contrôle du véhicule par le loueur avant départ, aucun détails des nombreux dégâts avant départ, par chance j’avais fait des photos de l’intégralité de la voiture pour le retour, et comme je l’avais pressenti, lors de la restitution 2 employés étaient présent l’un pour faire le tour et l’autre pour me facturer les éventuelles dégâts que j’aurais créé ou oublié de prendre en photo. Méthode très limite qui permet de facturer plusieurs fois les mêmes dégâts. Point positif, la voiture louée correspondante à la réservation, et la voiture était nettoyée.
I am with mixed emotions regarding the company Pros: Low price, smiling and friendly staff Cons: The car I get was relatively old - 8-10 years old, the seats were quite dirty. Used their services at Tenerife
Prompt service at the front desk & great C3 nice and clean. Returned intact and full and given the all clear. Nothing not to like here….except, on check in they took the full €700 excess cover off my credit card, and not the normal pre-authorisation that I’ve had 100s of times. On return they said it could take 15 days to return it! This feels like a scam, to make interest off other people's money. I’m trying to find out if this activity is illegal under EU law? Because I used a UK credit card, I had to pay exchange fees for the excess that was never needed…and exchange fees when they return it, costing me more money, for excess that was never needed.
Top Car hat die Autos im besten Zustand aber die schlechteste Organisation! Wir benötigten jedesmal ca 45 Minuten bis wir endlich zu unserem vorreservierten Auto kamen. Die Rückgabe ist ebenso schlecht geregelt. Wieso nochmals den Schalter aufsuchen WIEDER WARTEN STIMMUNG IM KELLER!!!
Standing in a long line to get service. Estmate a 2 hour wait. (9 mins per customer and 14 couples/ groups infront) I have NEVER had to wait so long for a rental car. But when I eventually got served the service and the car were as they should be.
(Upgraded this to 3 stars after they brought the cable round - we reckon that the company has brought in electric cars but not trained any of the people. They must have thought the cable belonged to a hoover or st.) We rented an expensive electric Kia - when we went to charge it at an Iberdrola EV charger we found the charging cable was not there. We only have a cable with a two prong plug at one end - it’s impossible to use that in our accommodation. We would have to drive through a wall and into the swimming pool to get near the plug socket. You can't use a regular extension cable with an EV - you would fry the house electrics. All the EV chargers I can see photos of online need the cable we don’t have. We have checked and all Kia EVs come with this charger I had to make a dozen calls to get anywhere. They started off by saying they didn't have the cable and we said - we don't believe you - 24 hours later they brought it round still in its packaging
Hi TopCar team, I'd like to ask if you've had the chance to refund the car rental in Lanzarote Airport on 28 Sep - 6 Oct 2024, back to Opodo/ CarTrawler (the agency through which I booked TopCar)? I've called TopCar before the pick-up time to cancel due to Opodo/ CarTrawler didn't make clear the driver license requirement before booking, and the TopCar agent helped cancel and told me to ask Opodo/ CarTrawler for the refund, but they didn't refund me. Thank you.
1 hour wait at pick up. Despite the fact i joined the queue at 10.30pm i was charged a late fee (30 euros) for picking up after 11pm. Not good practice. Drop off was good. Car was fine.
Gran Canaria, molto efficiente il servizio, ho prenotato e fatto check-in online, consegna della vettura ( quella che avevo scelto io) rapida. Auto perfetta e pulita. Tre stelle perché la riconsegna è stata un incubo. Non ti danno nessuna istruzione, sono arrivato al mattino presto nei parcheggi del car rental, non c’era un posto libero in quelli dedicati. Nessun cartello su come fare. Zero. Avevo anche mandato una mail due giorni prima, nessuna risposta.
Bene perché l'assicurazione è semplice, copre tutto e non c'è lo stress di dover controllare la macchina prima, lasciarla super pulita, ecc. Punti negativi sono: - lunghissima fila di oltre un'ora per ritirare l'auto, TopCar è molto popolare ma non ha abbastanza personale all'aeroporto per gestire tutti i clienti in fila - mi si è accesa la spia dell'olio motore. Ho ricevuto assistenza ma nessuno sconto per l'imprevisto. Questo mi ha molto infastidito dato che ho perso tempo, soldi per la benzina e stress.
The pick up process at Fuerteventura Airport was quick and staff were friendly and helpful. At pick up, the car, a Dacia Sendero, appeared very old and full of scratches and bumps. The rubber seal of the boot was dislodged in parts, and on several occasions we had to stop, as the boot did not close properly. We arrived quite late in the evening due to a 2 hour flight delay, so we took the car anyway. The good news is that despite its age, the rattling noises and the general poor state, the car did not break down and did the job. We saw other Top Cars around the island and they all appeared in a better condition. Perhaps we have been very unlucky. However, most disappointingly, 24 hours after returning the car, my deposit has not been refunded yet. This is unforgiving, as most rental cars actually only charge you if there is a problem when you return the car (which was not the case) or refund you immediately. I hope to see the refund in my account tomorrow.
Het bedrijf is prima wat betreft het inleveren van de auto. Het probeert niet opzettelijk je een schade in de schoenen te schuiven. Jammer vind ik, dat de borg van €700 niet gereserveerd wordt op je creditcard maar afgeschreven. Na afloop stort het bedrijf terug op je creditcard en je in de plus en moet je dat bedrag uitgeven via je creditcard. ( ze zitten niet overal te wachten op een credtcard betaling) Ik had gereserveerd via bookings en die hebben mij ook de all- risk verzekering aangesmeerd. Ze zeiden niet netjes, dat ik die ook bij de verhuurder had kunnen afsluiten. Dan had ik geen borg hoeven te betalen, maar daar verdient bookings niks aan. De klant is koning, ja,ja.
Ich habe mir bei TopCar Gran Canaria einen Renault Megan bestellt. Bekommen habe ich einen Hyundai I30.Das Auto hat aber einen 3 Zylindermotor mit 1000ccm. Wegfahren bergauf Vollgas. Dieses Auto ist zum geradeaus fahren auf ebener Fahrbahn. Aber nicht für Gran Canaria. Die Abholung und Rückgabe am Schalter ist ok. Das Auto muss man sich suchen. Warum gibt es für die Abholung und Rückgabe keinen Plan, den man einfach zum Auftrag beigibt.
Haben vom 25.10. bis 9.11. einen Toyota Aygo gehabt. Übergabe ging schnell, da Online Check In durchgeführt. Rückgabe problemlos, aber extrem unfreundlich. Das Fahrzeug hatte schon 74000 km, Windschutzscheibe war von innen verschmutzt. Ansonsten war das Fahrzeug sauber. Man merkte ihm die Kilometerleistung schon an.
Wir mieten seit Jahren und zwar entweder über billiger-mietwagen, ADAC oder Check24. Dieses Mal sind wir über Check24 bei Topcar gelandet (für Fuerteventura). EIN MAL UND NIE WIEDER! Toyota Yaris mit über 70.000 km, viele Dellen und noch mehr Kratzer. Keine Bereitschaft des Personals, mit zum Fahrzeug zu kommen. Ich solle alles fotografieren. Ferner ein Schaden hinter dem linken vorderen Kotflügel. Und der Abschuss: die hinteren Reifen; fast kein Profil mehr! Hoffentlich kommt kein Starkregen! Jetzt bin ich mal auf die Rückgabe gespannt. Und auf den Kommentar von Topcar. Wahrscheinlich wird dann - wie so oft bei anderen - auch hier drunter stehen: "Leider konnten wir Ihre Bewertung namentlich nicht zuordnen. Bla bla bla" Peter Kröckel Update 25.11.2023 Nach meiner Kritik vom 10.11.23 hat man uns das Fahrzeug am 15.11. ausgetauscht. Das Tauschfahrzeug war ein Fiat Panda mit ca. 11800 km und einem TOP-Zustand. Und die Kaution war zwei Tage nach Fshrzeugrückgabe auch wieder da. Schade um den Ärger am Anfang.
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
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