TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
Avons récupéré les informations et dû payer une assurance supplémentaire tout risque de 68 € pour 15 jours et avons du aller récupérer les clés à un autre endroit sans grande explication. Le GPS ne fonctionnait pas de retour en agence refus de changer de voiture car pas d'autres voitures avec un GPS. Vidange a 1200km. Pneus dégonflés...
The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up and still didn’t receive our full deposit (no explanation why) back which is a hefty deposit of 700 euros (when I’ve rented cars in the past it’s been 200/300 euros) would not use them again for this reason
Nulla da dire sul servizio, sulla qualità e pulizia dell'auto, ma ho molto da ridire ed è la prima volta che mi capita che venga immediatamente incassato il deposito cauzionale, oltre 15 anni che noleggio auto ma non mi è mai capitato; il deposito cauzionale come dice la stessa parola è un deposito a garanzia del noleggiatore e no una cifra a sua disposizione e tutto questo non è riportato sul contratto di noleggio
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
I would like to have given TopCar more than 2 star but due to "an admin error" they still had my 900 Euro deposit over 6 weeks later. I noticed it had not been credited back and chased it. Make sure you check your credit card. The people in the garage were very helpful and are the reason I have not given them 1 star. My other big problem is that the car was inferior and smaller than the one I booked. They seem to play with the description "or similar". The only good thing to come out of it was the exchange rate changed and the fact they held onto my deposit meant they gave me back a bit more in pounds sterling.
We had booked an Audi A3 for our trip in Fuertaventura and we were told on arrival they had none and that a Mazda 3 was an equivalent. Let me assure everyone, it isnt. Besides that, the Mazda 3 isn't listed anywhere on their website. Neither did we see any Audi cars in the parking spaces. In essence, booking an Audi appears to be a scam to give you an inferior car for a higher price.
J'ai loué une voiture de catégorie intermédiaire pour une semaine à Fuerteventura. Je l'ai récupérée à l'aéroport après plus de 10 minutes de file. Le service est desk était souriant et la personne n'a pas insisté concernant les assurances complémentaires. Jusque-là tout va bien sauf que l'état de la voiture était déplorable : pneus avant très (trop) usés et manque de pression pour l'un d'entre eux : un kg de moins que la normale. Donc risque de dérapage en cas de pluie voir d'éclatement à haute vitesse donc dangereux. De plus, la voiture n'était pas très propre et comportait de nombreux coups. Le réservoir n'était pas rempli à fond donc compliqué de rendre le véhicule avec le bon niveau. Bref pas digne d'une bonne location.
We picked up our car with no problems from Gran Canaria airport. We took photos of the slight knocks and scratches and to be fair they were already noted on our documents. But a few days later while still on holiday I noticed that the €900 had been taken out of my credit card, not pending like normally happens. After returning the car I was told that the money would be returned to my card as there was no further damage and I had put a full tank of fuel in the car. The money was put back into my account, but the difference was unbelievable. I am at present over £53 short of what they deducted. That cannot be due to currency conversions!
Positivo : Que estaba limpio , recogida y entrega aceptable. Negativo: Sin GPS, la pantalla de radio minúscula y no sé veía a la hora de cambiar emisora, aíre acondicionado nulo salía caliente osea sin gas, imagínense sin aire acondicionado en Fuerteventura. Dacia color chocolate.( Muy básico y obsoleto)
Depositum blev ved billejens afslutning tilbagebetalt til vores kreditkort til en lavere valutakurs. Ved afhentningen betalte vi 1.200 EUR til kurs 761 DKK, ved aflevering blev det tilbagebetalt til kurs 731 DKK, altså blev vi snydt 360 DKK, svarende til ca. 48 EUR.
Bonjour. Nous avons loué le 29 MARS 2025 à 20H08. Une Citroën C3 avec 54500 KMS au compteur. Tout d'abord 45 minutes d'attente au guichet, puis les 12 travaux d'Astérix avant de récupérer la voiture sur un parking extérieur sans éclairage. Pas de lave glace, 2 pneus avant usés à 80% une honte, j'ai une photo. Nous n'avons pas osé nous servir pleinement du véhicule de peur d'exploser un pneu. Nous avions pris le service Super Cover et heureusement.
Booked as part of a package with Jet 2. Tried to charge extra for insurance which it very clearly states is included with the package and the rep was very rude when this was questioned. The car was collected from a very dimly lit car park which is obviously to make it much harder to see damage. We were told there was no damage to the car and yet when we checked we found damage in multiple places. We photographed all of these and emailed them to the company but apparently it wasn’t received as that email only works in a different office. We’ve yet to return the vehicle but will no doubt be faced with extra charges when we do as they stated the car was in perfect condition which it was very far from! Totally scam of a company and avoid if you can!
The car is too old, the seats are dirty We rent the car from TopCar Tenerife When we made a reservation we paid low price but we got a car which is around 10 years old. I never got such an old car in any other rental car company. The car seats are dirty…
Alquilamos el coche porque tenía una oficina en el aeropuerto pero q más de una hora de cola para poder recoger el vehículo. Y la hora que te vale es la de reserva no la de entrega real del coche que eso me parece ya un morro que se lo pisan...
Unfortunately, due to personal circumstances, I had to extend my rental by two days after having rented from them for a full two months. When I called to inquire, they quoted me €500 for the two-day extension—an amount that exceeds the cost of an entire month. Given my long-term rental, I find this pricing and approach to customer service quite unreasonable.
We collected the car keys at Top Car Lanzarote airport and were told to follow the dinosaurs to collect our car. We couldn’t see any dinosaurs and just headed out side to find Top Care staff at the underground car park. They asked if I was returning a car and we said no collecting it, we were pointed to the direction of a car park where buses also drop off. There wasn’t any staff to be seen and we had to go around cars with our car keys to find our car when it responded by unlocking. Staff are not helpful and didn’t seem to care. A member of staff pulled up to be told “i am not on duty now i will ask someone to come and help you Very poor customer service. Two stars are for the car as we didn’t have any problems after we worked out the controls by ourselves as no one there to help us
Ich hatte vom 26.11. bis 8.12.2024 einen Nissan Juke über Aurum Cars bei TOP Car Lanzarote gebucht. Ich mich bewußt für dieses etwas höhere Fahrzeug entschieden. Bekommen habe ich einen VW Taigo, angeblich ein Update und deshalb nicht reklamierbar. Für mich war das eine unerwünschte Verschlechterung. Das Fahrzeug war zudem in keinem guten Zustand. Die Windschutzscheibe war völlig verschmiert, bei Gegenlicht wirklich gefährlich. Nach wenigen Kilometern leuchtete die Temperaturwarnleuchte. Ich musste erstmal Kühlwasser nachfüllen. Die Scheibenwaschanlage war ebenfalls leer und musste aufgefüllt werden. Der Ölstand war niedrig, aber noch ausreichend. Es kann ja nicht sein, dass man nach Fahrzeugübernahme erstmal eine Inspektion durchführen muss. Die Fahrzeugrücknahme war grottenschlecht. Die Mitarbeiterin lehnte es ab, die Rückgabe überhaupt zu quittieren, geschweige denn den ordnungsgemäßen Zustand des Fahrzeugs. Sie verwies auf eine Bestätigungsmail, die ich dazu umgehend erhalten sollte. Diese hat mich bis heute nicht erreicht. Besonders ärgerlich: Entgegen der vertraglichen Vereinbarung, wurde die Kaution von 900 Euro auf meiner Kreditkarte nicht nur geblockt, sondern tatsächlich abgebucht. Die Rückbuchung auf meine Kreditkarte erfolgte erst heute, zwei Tage nach Rückgabe des Fahrzeugs. Dass man auf diese Weise der Fa. TOP Car ein zinsloses Darlehn für die Dauer der Anmietung gewähren muss, ist ein Unding. Das habe ich bislang bei keinem anderen Autovermieter erlebt. Mein Fazit: Ich kann die Fa. TOP Car nicht empfehlen und werde dort kein Fahrzeug mehr mieten. Andere Anbieter bieten bei gleichen Konditionen bessere Fahrzeuge und buchen vor allem nicht entgegen dem Mietvertrag die Kaution von der Kreditkarte ab, statt sie nur zu blocken.
The hired car was fine: no problems. However, when reviewing my credit card statement the following month, I discovered that they had charged my credit card (rather than just put a reserve on it), costing me an additional £41! SO if you do choose Top car, just add about £40 to their quoted price. There are several good alternatives at La Palmas airport (and throughout the Canary Islands).
We picked up our car at Tenerife Sud Airport. We got probably the worst car in the carpark. Many others who were in the same queue as me left in nice new cars but we got an old, very basic car with lots and lots of dents, bangs and scratches. It was still in the same category I booked but nothing like the quality of car others in the same queue as me were getting. It is my view that as we didn't purchase the additional insurance from Topcar (we had third party additional insurance) they punished us by giving us a really poor car. Before taking the car we went back to the Topcar office in the airport but they refused to change it. I have no proof that this is the reason however it is the only thing that makes sense given the Topcar car park was full of nice cars, none of which were allocated to us.
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
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