Travis Perkins is a leading supplier of building materials and home improvement products in the United Kingdom. The company offers a comprehensive range of products, including timber, plumbing supplies, electrical materials, and tools, catering to both trade professionals and DIY enthusiasts. With a strong presence across the country, Travis Perkins serves a diverse customer base, including builders, contractors, and homeowners seeking quality materials for construction and renovation projects. In addition to its extensive product offerings, the company provides expert advice and support to help customers make informed decisions. Travis Perkins aims to facilitate the building and renovation process by delivering reliable products and services tailored to the needs of its clients. Through its user-friendly website, www.travisperkins.co.uk, customers can easily browse and purchase products, enhancing their overall shopping experience in the building supplies sector.
Travis Perkins receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service and helpfulness of staff across various branches, with specific mentions of the teams in Plymouth, Rhondda, and Canterbury going above and beyond to assist customers with their needs.
The delivery service is often noted for its speed and efficiency, with several customers expressing satisfaction with timely deliveries and professional drivers. However, there are significant complaints regarding delivery issues, including lack of communication and delays, which have frustrated some consumers. Additionally, there are reports of product quality concerns, such as mould on supplied materials. Overall, while many people appreciate the service and support from staff, the delivery and product quality issues detract from the experience for others.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.6 | 37 |
| Sep 24 | 4.3 | 30 |
| Oct 24 | 4.0 | 21 |
| Nov 24 | 3.6 | 14 |
| Dec 24 | 4.0 | 13 |
| Jan 25 | 4.2 | 19 |
| Feb 25 | 3.6 | 29 |
| Mar 25 | 3.4 | 27 |
| Apr 25 | 4.0 | 25 |
| May 25 | 3.3 | 28 |
| Jun 25 | 3.7 | 27 |
| Jul 25 | 4.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for great customer service”
“Despite the website clearly stating that the local branch would be in touch to arrange delivery, no communication wha...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | −7% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Travis Perkins is #5 of 5 on overall rating in this group. On value, Builders Emporium scores higher (5.0 vs 3.6).
500 reviews of Travis Perkins. Filter by what matters to you.
Over a year ago
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so help... See more
Over a year ago
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I... See more
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Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
The manager and staff at Isleworth Branch were really helpful and polite. Would recommend to family and friends.
The most friendly and helpful staff you could meet. Went there this morning for advice on a self build shed and a gentleman called Paul was more than happy to help even in the rain. Staff inside again were lovely and very helpful and professional. Best builders merchant not just for trade but for anyone. 5*
The sarking boards on our new house and garage were supplied by TP Macduff. Mould appeared on some of the sarking boards on the house and many on the garage. As you can clearly see individual boards are affected rather than whole areas it shows that either the boards were not correctly dried or stored. I was andvised the manufacturer had some issues previously but cannot verify this. Our main contractor complained to Travis Perkins and I also contacted them. The depot manager had no interest, did not visit the site and just wanted to fob us off. The main contractor contacted the area manager of Travis Perkins who was the same and whilst he promised to visit and inspect, has not done so in the following 6 months. Clearly the fault lies either with the producer or storage by TP. No one is willing to inspect or test the mould or remove it. I would strongly recommend you use other builders merchants in the circumstances. They clearly don’t care about their customers or end users! Avoid.
Despite the website clearly stating that the local branch would be in touch to arrange delivery, no communication whatsoever was forthcoming until 3pm on the day of delivery. Most suppliers provide a 2 hour delivery window or at least an am or pm slot. but the Merthyr branch have on 3 separate occasions failed to provide delivery updates either by text or e-mail. As it is the project I was hoping to complete will now be delayed. Totally disgusted by this lack of information. Also, driver Wiktor was extremely rude upon delivery
Always a pleasure to deal with. We desperately needed some 8 x 4 plasterboard and Kelvin delivered us 20 boards the very same afternoon and at a great price from the Ulverston office
My Wife & I called in to the The Hartlepool branch looking for ideas to refresh our patio we were greeted by the most knowledgeable sales member we could have ever wished for, after showing us available porcelain paving we went away to decide & returned within a day to place the order. We were so impressed, it is truly a pleasure in this day to find someone so helpful. Thank You all once again for such terrific service from sales to delivery.
Minworth branch Today we had a delivery of goods to a one of the many schools we do renovations at. This is not the first time we have had goods delivered by the same driver (Chris). Not matter what the request regarding where we want the delivery siting, if it is possible then the request is carried out without question. Chris is an absolute credit to your company and always is extremely professional and personable which is rare to find. Having dealt with other businesses who deliver good and some of the responses we have had regarding requests for goods to be dropped, i thought it only fair to drop this review and praise Chris for his exemplary attitude no matter the situation. Thanks for your help and keep up this fantastic service you deliver. Faultless and a pleasure to deal with.
My review is not on the product but on the rude delivery driver called Akbal who was 1.45hrs late from my 2hr window. Who hadn’t the manners to apologise if waited in all morning and said he was just the driver take it up with the office!!! Handed a great big hand rail to me and left me with it without saying a word to me. Rude, no manners !!!! Extremely poor delivery after paying £20 for delivery
A huge thank you to Travis Perkins Bognor Regis. What a great team that went the extra mile to help me out with my order of stones. Richard and the team are amazing and cannot thank them enough for all their help.
Brilliant! Excellent tracking providing accurate ETA. The driver, Mack, was extremely helpful, polite and professional. The 10m ladder which I am hiring is clean and apparently new. Great service, thank you.
Really appreciate the guys at Sutton road. Had tool hire there recently and Matt was absolutely amazing. Really informative and really helpful in getting the bits I needed with an excellent turn around time. Would highly recommend to anyone and I will continue to use travis perkins because of the excellent service they provide to myself and my growing business. Many thanks again!
Andy from the Wolverhampton branch delivered me 2 x Oak veneer doors this morning. Top guy. Thanks Andy, take care of you and the dog 👍
Great service from tool hire as well as building materials. Delivery service was fast and managed to squeeze me in amongst a very busy schedule to not delay project any further. Matt and his team are very helpful regarding tool hire, we will definitely use for all future services.
Extremely helpful and professional staff at the Sutton Road branch in Plymouth. Massive thank you to Nick and Matt for your help and support!
Fantastic. Spot on with what was required and great communication - thanks Matt & team!
Simple order. Two bulk bags of a specific item. Informed of delivery date, which was fine. Delivery day came along. No delivery, and no call to let me know that there was a delay. Now I don't mind waiting, if I'm alerted, in time. It's not hard to let customers know. Apparently the (one and only) delivery driver is on a course for the next few days so I'll be waiting another week before I get my stuff. Poor service, I'll be trying elsewhere in the future.
Travis Perkins is a leading supplier of building materials and home improvement products in the United Kingdom. The company offers a comprehensive range of products, including timber, plumbing supplies, electrical materials, and tools, catering to both trade professionals and DIY enthusiasts. With a strong presence across the country, Travis Perkins serves a diverse customer base, including builders, contractors, and homeowners seeking quality materials for construction and renovation projects. In addition to its extensive product offerings, the company provides expert advice and support to help customers make informed decisions. Travis Perkins aims to facilitate the building and renovation process by delivering reliable products and services tailored to the needs of its clients. Through its user-friendly website, www.travisperkins.co.uk, customers can easily browse and purchase products, enhancing their overall shopping experience in the building supplies sector.
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