Terrible customer service
Terrible customer service. On hold 3 times for over 45 minutes each, only to be hung up on because the international customer service agent was having a difficult time spelling my name. How rude!

Truckstop.com is a leading load board and freight management software platform that connects freight shippers with carriers. Founded in 1995, the company provides real-time access to spot market loads, allowing users to efficiently match available freight with qualified trucking services. Truckstop.com offers a variety of tools, including freight rate data and negotiation solutions, that support users in optimizing their logistics operations. The primary customers of Truckstop.com include freight brokers, shippers, and carriers looking for reliable load matching and management solutions. By offering services starting at competitive prices, the company aims to facilitate the growth of businesses in the logistics and transportation sectors. Truckstop.com is committed to enhancing the efficiency of freight transportation through technology-driven solutions, making it a trusted partner for industry professionals.
Truckstop.com Load Board receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many consumers appreciate the load board's design and functionality, noting that it effectively meets their business needs and provides accurate data.
However, a substantial number of reviewers express dissatisfaction with customer service, citing long wait times, unresponsive support, and issues with account management. Complaints about unfair credit scoring and repeated charges after account cancellations are common, leading some to label the service as a scam. Additionally, users report frustration with brokers posting the same loads at poor rates, diminishing the platform's value. Overall, while some find Truckstop.com beneficial, the negative experiences regarding service and reliability overshadow the positives for many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 905 | 100% | -1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 4 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 1.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 4 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“It was a Simple and clear process to set up”
“For factoring”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 1.5 out of 5 (poor) | +19% | 905 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | — | −67% | 199 |
Bottom line: Truckstop.com Load Board is #4 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 1.5).
500 reviews of Truckstop.com Load Board. Filter by what matters to you.
Terrible customer service. On hold 3 times for over 45 minutes each, only to be hung up on because the international customer service agent was having a difficult time spelling my name. How rude!
Absolutely horrible experience and I would advise haulers to go another route. We are log haulers, in a bad winter we decided to sign up for factoring/load board. Never used it as they had no loads in our general area. Fast forward two years later, went to get a loan for our ranch, there is a blanket lien on every Assest that we own. After numerous calls/ emails I paid a $500 termination fee (that’s not the bad part believe it or not). They have informed me to contact the Secretary of State to terminate the lien. That is completely ass backwards. The lien holder terminates the lien, especially since I paid the termination fee, they can take two seconds to remove it. This hindered our ability to acquire a loan all because they are too lazy to remove the lien that they placed in the first place. I’ve read that putting liens on assets in normal practice with factoring, but definitely appalling that they are quick to put the lien on equipment but make you jump through hoops to remove it. What a joke.
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 41% are 1–2★.
We had the absolute worst experience with customer service. It took over 2 hours to make a simple change to our company’s subscription. Every time I was asked a question, they would put me on hold for 10 minutes or more, repeatedly saying they'd be back shortly. What should have been a quick 10-minute phone call turned into a frustrating and unnecessarily long ordeal. This level of service is unacceptable.
I have been a load board customer and a TMS customer since 2019. For the first 3 years things were great. Then in 2022 something happened. Customer service fell apart. The board was constantly going down. The account manager I would always depend on disappeared and I could reach anyone. Customer service wait times went for maybe 5 minutes or so to 4 hours. I heard through the grapevine that the new CEO was ruining this company by firing all of the employees and replacing the managers with her former colleagues. It’s a shame. This company was once a great tool to manage my business. I give it less than a year before it goes under.
Bad company. It's all about them. Customer service don't exist with them. If there was way to give zero star, Ill do it because they diverse it.
Trying to get past the chat bot is impossible. Trying to reach someone on the phone is also impossible. If you are going to charge $173 per month you should at least answer a chat or the phone.
The TruckStop has a crappy RMIS customer service department. When you finally get to RMIS they put you on hold, pick up the phone and hang up. This was ongoing for 2.5 hours and I lost a load.
Truckstop load board fully bad and bad people there they keep charging without any reason and when we call them, they are putting on the hold be aware this bad company this year are bad and an educated people there
I called them to get the $43 month plan. The sales gal, Emilee, upsold to the $109 for all these extra features, like roud-trip. During her demo, it was not working right for her, she fell short on time & said she would set up another demo/training. I emailed & emailed her, waiting. When I finally reached out to the company. They could see I was trying to get ahold of her & that the breakdown was on their end. But, still refused to give a refund or credit for the unused month. They basically said "oh well. leave or stay" Be weary, u get 1 30 min session and the sales rep is gone !!! After numerous email & calls, just asking them to make it right & I would stay...i fell on deaf ears...
This load board does has very few loads in comparison with other ones in the trucking industry. Beside that; they use trucking companies public information and sale that information in the form of products to brokers and shippers with information that most of the time is inaccurate or misconstructed about your company which in turn shortage your chance to get good loads or don't get loads at all. This company don't care the trucking companies that pay fees to use loads from their product just care about their bottom line saying wherever information about you.
I purchased a one month subscription in march 2024. At the end of the month in April I called in and was going to cancel my subscription with the truck stop load board. The representative told me that I could have a month for free and they would reach back out at the end of the free month. At some point after the month Nika Zamikhovska Account Executive – Carrier Expansion contacted me about renewing the subscription on Friday 21,2024. I told her that I wanted to think about it over the weekend. On Monday 24,2024 Nika tried calling me and i was unable to take her call. Tuesday 25,2024 she tried calling me again and I still did not discuss the renewal of the subscription. I did not give her or anyone permission to renew my subscription and they automatically renewed it and I was charged $131.95. I’ve tried calling several times and left numerous messages and no one has returned my calls. This is a scam company that needs to be put out of business. Michael Wells 931-273 fiveseventwotwo
Terrible company, very long wait times to speak with someone. Whenever i try to log in I have technical issues. If you are trying to book a load with a broker and have to do your rmis setup through truckstop, you will lose the load because of the wait times to speak with customer service!
ITS charged our company $460 on 4/13 and canceled our subscription the next day on 4/14 due to "potential double brokering concerns". The billing department is refusing to refund the payment. I wish them to be out of business soon, the way they scam their customers.
There is no one in support team to help you with login issue. Have been on call since last 2 hours no one is receiving my call.
Employees are very rude people.
Truckstop.com is a leading load board and freight management software platform that connects freight shippers with carriers. Founded in 1995, the company provides real-time access to spot market loads, allowing users to efficiently match available freight with qualified trucking services. Truckstop.com offers a variety of tools, including freight rate data and negotiation solutions, that support users in optimizing their logistics operations. The primary customers of Truckstop.com include freight brokers, shippers, and carriers looking for reliable load matching and management solutions. By offering services starting at competitive prices, the company aims to facilitate the growth of businesses in the logistics and transportation sectors. Truckstop.com is committed to enhancing the efficiency of freight transportation through technology-driven solutions, making it a trusted partner for industry professionals.
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