First dispatch didn't arrive
First dispatch didn't arrive, but they sent a replacement which arrived on the third working day! Marvellous people!
TruffleMagic is an innovative review platform designed to help consumers make informed decisions by providing authentic feedback from users about various products and services. The company focuses on gathering and showcasing unbiased reviews, enabling customers to share their experiences and insights. With a user-friendly interface, TruffleMagic facilitates easy navigation for individuals seeking reliable information on a wide range of offerings. Targeting both consumers and businesses, TruffleMagic serves as a valuable resource for shoppers looking to evaluate the credibility of companies before making purchases. By allowing users to contribute their reviews and ratings, the platform fosters transparency and encourages businesses to improve their services based on customer feedback. Overall, TruffleMagic aims to enhance the online shopping experience through trustworthy reviews and a community-driven approach.
TruffleMagic receives a mix of reviews, with a notable majority expressing satisfaction with the service. Many customers highlight the great service, ease of ordering, and prompt communication, appreciating the ability to use Bitcoin without issues.
Positive experiences often mention timely deliveries and quality products, with some users reporting life-changing effects from their purchases. However, a significant number of reviewers voice frustrations regarding order fulfillment, claiming they have been charged without receiving their products or any confirmation. Complaints about poor customer service and lack of response to inquiries are prevalent, leading some to label the company as a "ghost shop." Overall, while many customers enjoy their experiences, the unresolved issues with order processing and communication tarnish the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 427 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 427 most recent reviews.
“My 2nd order got siezed by customs but the customer service at truffle magic has been absolutely amazing and they add...”
“I didn't receive any payment confirmation and messaged through the ticketing system and have been ignored for more th...”
427 reviews of TruffleMagic. Filter by what matters to you.
First dispatch didn't arrive, but they sent a replacement which arrived on the third working day! Marvellous people!
Bit of hold up on delivery, down to UK customs, but spoke to the team and they reshipped my order for no extra cost. They arrived in 4 days! Amazing customer service and product, cant praise these guys enough. Thanks TM team.🍄
astonishing Service from these guys, thanks so much, 5/5 in 3 months is impressive, 100% 😁👍
To begin I was skeptical with the bank transfer, but I was reassured the payment came through and the product was on its way. The first batch didn’t arrive but I spoke to customer care and they sent it out again which I received not long after. I had them with 2 of my pals, 15g each. A mild but enjoyable trip with a few light visuals, social / clear head space and overall a good introduction to psilocybin. Would recommend!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very tasty but not nesscarilly craveibly consumable!. I did not enjoy thee ginseng in these magic shrooms.
Absolutely brilliant, the first order didn't make it to me so I contacted customer support and they reshipped again, this order was with me within a matter of days. It needs to be remembered that because of the type of product being ordered the package can sometimes be intercepted. The product itself was exactly as described and had the desired effect, even though the initial effects have worn off, I seem to see life in a slightly different way. Excellent service. Keep it up!
Excellent customer support! Due to the nature of the product and it coming from half way around the world, I had my doubts if my shipment would ever come. The first one never did, possibly because I didn't add enough information to my address. Their staff was very responsive with helping me. They sent a new shipment for free and it arrived safetly! I would order from these guys again and I fully support their mission!
ordered 3x truffles didnt arrive over 3 weeks spoke to them and they refunded me within the next few days so no problems and good service but unfortunaly nothing tunred up :(
So glad I found this family run business. First order went missing, they reshipped as soon as they received my message and then I received my order 2 weeks after that. It seems like they really care about their customers, a pretty rare thing to see these days. Dank Je TruffleMagic.
My first order didn't fully arrive, one of the items was removed during shipping, not the companies fault. But after submitting a support ticket, they responded fairly quickly and sent a replacement free of charge which arrived with everything. Haven't finished using the kit yet but everything seems good quality and as described. The websites instructions come in handy as well. My only critique that I think they could do themselves is making it a bit more clear to US customers that you're taking a little bit of a gamble with the shipping. Pros -Good price for the yield you get -Kits come with everything you need and have full, easy to follow, instructions -Customer support is timely and helpful Cons -Depending on where you live, some items could be confiscated during shipping
Really nice and helpful people running this business, who have a genuine concern for their customers. Any queries I had were answered promptly using their ticket system. TIP: If raising a ticket, I found it's better to view the website in 'desktop mode' if you're on mobile. I will be using TruffleMagic again.
My first order arrived promptly and was great. I made another order on the 20th of November and the order hasn't been delivered. I've tried to open a ticket but am unable to submit it. There appears to be 2 tickets open but I don't know how to close them. I'm hoping a member of the TruffleMagic team sees this and gets back to me. I was so looking forward to my order.
I could not have hoped for better all-round customer service than that which the people at Truffle Magic provided. They helped me with my struggle with cryptocurrency. They also made three attempts to get my order to me, after it went missing twice (one was definitely stopped by customs, as I received a letter from them saying so). Thankfully, the third try was lucky. I will certainly be ordering from there again. They are an absolutely wonderful set of humans, in my opinion.
Best customer service I've had, anywhere, in a very, very long time. Absolutely great people, reshipped my order when it didnt arrive and were very transparent with everything that was going on. Regarding the quality of the products - excellent. 100% will use their services again.
I ordered three grow kits and they all came ahead of schedule. I had a question about The kits when they arrived fully covered in mycelium 🥰. They responded to my questions within two days and are there for continued support to help you get the best out of your grow. I highly recommend them since the customer service is the most important part of any business! Great job truffle magic!
TruffleMagic is an innovative review platform designed to help consumers make informed decisions by providing authentic feedback from users about various products and services. The company focuses on gathering and showcasing unbiased reviews, enabling customers to share their experiences and insights. With a user-friendly interface, TruffleMagic facilitates easy navigation for individuals seeking reliable information on a wide range of offerings. Targeting both consumers and businesses, TruffleMagic serves as a valuable resource for shoppers looking to evaluate the credibility of companies before making purchases. By allowing users to contribute their reviews and ratings, the platform fosters transparency and encourages businesses to improve their services based on customer feedback. Overall, TruffleMagic aims to enhance the online shopping experience through trustworthy reviews and a community-driven approach.
This profile hasn't been claimed by the business owner.