Name: TruffleMagic Customer Reviews
Creator: CrowdTrust

CrowdTrust overview427 customer reviews

C Cole

1 review

Jun 5, 2019

In my opinion 0 stars

In my opinion 0 stars. I was cautious for weeks whether to order, finally did and wished I hadn't. Cost me £10 to transfer funds to their account (this will depend on your bank) after 4 weeks nothing had arrived contacted them to be told wait another week. 6 weeks on still nothing, I was offered refund or new shipment. Why anyone would wait another 5 weeks for nothing to show i don't know. Delivery cost 9.95Euro yet this is not tracked. They claim guaranteed delivery and Fast delivery on the heading of their website, this is just not true, please if you are questioning whether to order i'd advise against unless you are willing to wait weeks for nothing to show then end up being out of pocket even after refund. Oh and even though you can not pay them via Paypal they do try to refund you this way, are they trying to avoid the transfer fee to refund directly to your bank account? I have requested a refund direct to my bank so will update if this actually gets refunded or not. So disappointing. EDIT PETER RESPONSE: I have never ordered from you before so why are you saying i received it in two days?? If you are referring to my email i sent you to tell you about another company in Germany getting my order to me in two days please re read this! I can post all my messages back and fourth from you to show people. I only got offered a refund two days ago when i approached you on the return of my holiday to say its been 6 weeks and still nothing has come. At that point you offered refund or reshipping!! I have only just given you my bank details. I suggest as a family business you focus more on your delivery service. I can 100% prove this is true. Bad way to do business! ANOTHER EDIT!!!! Yes I agree the date I was offered a refund however it states if it had not arrived by the following week to contact you! that would have been 5 weeks from dispatch. I was away on holiday week 5 hence when i returned asked for the refund, week 6, I could not access your site whilst away! So the earliest I could have had my refund was week 5 that is very clear Peter. You state GUARANTEED DELIVERY that is what i expect, guaranteed delivery, this is far from satisfaction guarantees Peter, if someone guarantees delivery that should mean 100% of items are delivered. Satisfaction guarantee is more an opinion, which would obviously differ with each person. What second order do you keep referring too? I HAVE NEVER ORDERED FROM YOU BEFORE THIS ORDER, THERE IS ONLY ONE ORDER WHICH YOU HAVE NOT DELIVERED TO ME SUCCESSFULLY. Please do report this to trust pilot so I can prove this is an honest review of the service I have received from you which I can prove with the ticketed message system we have been communicating through on your website.

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TruffleMagic reviews & trust report

TruffleMagic has a positive customer experience.

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Top praiseof 372 positive reviews

Top complaintsof 41 negative reviews

Reviews

Customer reviews (427)

all's well that ends well

Unfortunately my order was opened by…

Terrific business

The CrowdTrust Experience⭐

The search ends here!

Gracious customer service, but dissatisfied with experience as a whole.

Reliable Source of Truffle Magic :-)

Brilliant communication and delivery!

Trufflemagic DELIVERS and gets an A+ for communication!

Can your person engaging with these posts contact me please?

A good place to start.

Wasted time and money for no effect

Waste of time

Bon voyage....

Excellent!1 week delivery to the…

Update

sceptical

Top service

astonishing good taste of truffle…

In my opinion 0 stars

Trusted merchant, great service

About TruffleMagic