bought a mini massage gun from…
bought a mini massage gun from westfield today, we experienced great customer service and would really recommend their products

Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
bought a mini massage gun from westfield today, we experienced great customer service and would really recommend their products
Purchased 2 massage guns from the westfield station. Was assisted by Aiste & Mido, both really helpful and informative. Highly recommend speaking to them both!!
Both meta d belt and was very happy with the service .
Excellent service when buying the mini massage gun, very professional approach.
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Good product
Mini Storm Gun and great service! Tried the mini storm gun and it hit all the right muscles. Mido was fantastic, he explained the product and its benefits and wasn't pushy at all. He even threw in some extras that normally come with the big storm gun. If you are a key worker then you get a discount. If you suffer from joint pain like I do then definitely head down to Westfield and get yourself a gun.
Bought a mini storm in Westfield today. Staff was very nice and showcased product well
This is my fourth purchase at Truviv Westfield white city. As always Mido was extremely helpful & knowledgeable about products. He had made an excellent recommendation every time. Amazing products and customer service as well as excellent prices. I will be back again!
Bought the massage stotm gun from westfield and it is wonderful... Definitely recommend and good service by Aieste!
Lovely and supportive service from Medo.very friendly and happy to answer any questions. Great customer service. Made me feel very comfortable during the demo.
I wanted to buy my dad a gift and I was in Westfield and met medo great sales guy BTW, I've bought my dad the massage gun and he loves it , excellent product
Purchased massage belt today from the westfield white city and its very good . Met sales lady name aieste she served me really good service and amazing products. Really recommend
I was in Westfield and I had massage from Pepe great service . And I bought massage belt very very good . Pepe looked after us bless him
Very knowledgeable about the product and provide a very good customer experience. No aggressive sale tactic and a smith purchase.
Mini massage gun I buy and is very good
Shopped and bought the storm madsage gun from Westfield. Fab product. Great for blood circulation. Fantastic sales guy Mido. Helped me a lot to understand the product. Love it.
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
This profile hasn't been claimed by the business owner.