Great product great service
I bought massage belt from truviv and it's really good.Tracy served me she was very knowledgable and professional thank you x

Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
I bought massage belt from truviv and it's really good.Tracy served me she was very knowledgable and professional thank you x
As I was walking mido noticed I was feeling tense as I was shopping. He then offered me a massage using the truviv gun. My overall my customer experience was excellent as I get welcomed, product feels amazing
Ola sales person was so informative when she was talking about the product. We received amazing service for Ola.. Thank you Ola from Truviv.
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent customer service by Hema. Nothing was too much trouble. He explained and tested the different models to help me make my choice. Can’t wait to hand over to my hubby as Christmas present. This is my second purchase. The first is for my secret Santa.
Bought a massage belt. After two days of use it became faulty. Contacted customer service during one month of communication they was unable to support me with anything and just ignored my emails after all. Very unprofessional. On the website they are promising 14 refund policy and on the proof of purchase they are saying no return for opened items. Even they did not offer me a replacement item, when there is a two years of warranty, very shame of them. In my opinion you have to better to close your business because of this behaviour. Customer service very poor, unprofessional and unmoral reply. NOT RECOMMENDED AT ALL !!!
Actually, it was good experience and effective device. The customer service is 7 stars Miss Ann was very professional and excellent communication. Highly recommended 🌷🌷🌷
Alexsandra was very kind and helpful
I had best customer service ever from Karl at Westfield Shopping Centre. very capable guy on retail products. I will come back for more. Thanks.
Great product, got talked into buying one by Alexandra in Brent Cross who was amazing! Showed me how it worked was very formal and informative. Overall great product, would definitely recommend!!
Still think the product can be rough so be careful using it but over all it is good
Excellent and efficient service.
Came to Brent Cross, served by hema and Alex Customer service was great Great communication Really friendly
Great product, aches went away quickly. Great value
We Purchased both. Thank you Olu for your fantastic, personable customer service this evening.
Olu introduced me to the massage belt and was both very friendly and Professional I will definitely be looking at more of your products Thankyou so much.
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
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