Good product 👌 we love it we just buy…
Good product 👌 we love it we just buy from Westfield white city

Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
Good product 👌 we love it we just buy from Westfield white city
I was looking for this kind of head masseur it's been a long time around london. And they have a version of it, with vibration, and it's fantastic. And the costumer service of westfield attendents was really good. The bold guy is really sympathic and helpful
I haven’t received my order. I also haven’t had any response to my messages and emails requesting you contact me about my order.
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I bought the Storm Massage Gun from Westfield Stratford. The staff explained everything clearly with expertise and demonstrated how beneficial it is to relieve muscle pain etc. I highlight recommend the product and even after a few minutes felt the difference this product makes to your body.
This is the best ever product I have purchased in this market which is full of massage products. Truly beats and outclasses I initially bought it for my mom who was suffering from Sciatica and she absolutely finds it very relaxing and effective. Now came back second time to buy from Westfield mall from Mido who has been excellent in demonstrAting various features 5 stars for this product
Good experience
The mini storm gun is easy to use and yet gives strong percussion you needed most... Handy and very efficient tool for massage... The salesman knows his job to offer it...
For someone who suffers from neuropathic pain, and requires frequent massages and acupuncture, this mini "gold" tool does a remarkable job. From my back pain, neck, sciatica it solves my problems. I've saved quite a lot now that I just plug in my mini gun and massage my aches and pains. My whole family also uses it which is q bonus. Plus bonus point 2 yrs guarantee. Thanks to Mido for the demonstration and good service Mini storm gun Truviv
We was at Westfield today and we bought the storm massage gun and it’s perfect . Amazing power on the device and it’s very effective for back pain and recovery Recommend for anyone do sport or anyone with back pain Thank u to miso in white city for great service Highly recommend
we purchase the storm gun from westfield great but we definitely buy again and recommend the proust . get your hands on one trivia gun guys it’s amazing thanks to mido for great demonstration and very passion with sales and not pushy thank u truviv
I’ve bought storm massage gun and I really enjoying it . I recommend it
I’ve purchased storm massage gun its serving me well and i really like it and its money worthy.
I purchased the storm massager from Truviv online. it is the on the high end of the massage gun market so it is quite expensive price tag £349, but the power is amazing possible the strongest gun Ive used and build quality is very good aswell. It is completely different to the cheaper guns online. If you want to invest in a good quality gun and dont mind the high price then go for it highly recommended.
Walked into Westfield and I try the mini storm gun and I bought one It’s really nice you could feel the quality is amazing and very good for work out and my back pain . Amazing products and very good staff Recommend
Absolutely awful, we purchased a massage gun as a Christmas present. After using the items over the Christmas period it started to overheat and smoke the latter even when charging. I called and left a voice mail on the automated line and was called back within 24 hours ( 26th January) I was advised that a replacement would be sent if I provided proof of purchase which I did to your company email on the 31st. Since then not a word or response I have left messages on your automated line at least twice a week and not had any response to the emails I sent neither have I received a replacement. This has now been reported as fraud to my bank who have accepted the claim and are In the process of claiming the money back. Seen your not to bad when it comes to sales but if there’s a problem you disappear completely.
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
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