UK UTILITY is a dedicated review platform within the utilities and energy sector, designed to help consumers make informed decisions regarding their service providers. The company's focus is on aggregating customer feedback and reviews for various utility services, including electricity, gas, water, and renewable energy solutions. By providing a space for users to share their experiences, UK UTILITY aims to enhance transparency and accountability within the industry. The primary customers of UK UTILITY include residential and commercial consumers seeking reliable utility providers. By utilizing the platform, users can compare services based on real customer experiences, allowing them to choose the best options that align with their needs. UK UTILITY fosters a community of informed consumers, contributing to better service standards and improved customer satisfaction in the utilities and energy market.
UK Utility receives overwhelmingly positive feedback, with many customers praising the exceptional service provided by brokers like James Price, Callum Harrold, and Rita. Reviewers highlight their professionalism, attentiveness, and ability to secure the best energy deals, often describing their experiences as straightforward and stress-free.
Many recommend these brokers for their knowledge and support, especially in navigating complex situations. However, a small number of critical reviews express serious concerns, with some customers alleging fraudulent practices and issues with contract fulfillment, advising others to avoid the company. Despite these negative experiences, the majority of feedback reflects satisfaction and a willingness to recommend UK Utility.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 11 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 2 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We used James Price at UK Utility for our energy contracts for many years before we retired”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: UK UTILITY is #1 of 5 on overall rating in this group.
60 reviews of UK UTILITY. Filter by what matters to you.
My Mum is 91 years old and she is still working in our company. We ( My Mum), is always advised by Krish Masri and has been for years. Always 1000% reliable, always honest so thank you . We ( My Mum) would be lost with you .
We used James Price at UK Utility for our energy contracts for many years before we retired. He always found us the best deals, was very patient and knowledgeable. Nothing was too much trouble.
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We can highly recommend James Price of UK Utility. He has been of great help in gaining the best options for us as a company, he has also been extremely helpful with an issue which arose a short while ago and all now resolved.
Callum was extremely helpful and dug us out a hole we found ourselves in. I would recommend him to anyone requiring to move their utilities , Iain.
Highly recommend James Price at UK Utility. He has always done his best to ensure we have the best deal available and, having experienced some rather alarming bills due to an error with a certain energy company, James sorted the whole situation for me quickly and efficiently. He is thoroughly professional and communicates brilliantly. Thanks for all your help James.
Our Broker, James Price has been a great help in looking after our interests. Despite some bumps in the road with one particular energy company, James has been professional, clear and communicative throughout. My confidence in him has been fully justified in recent dealings. His willingness to 'go the extra mile' is greatly appreciated
Fantastic experience with UK Utility, I deal with UK Utility on a frequent basis, they never fail in delivering me top quality service and find me great rates for my little business
I have always found James Price to be attentive, helpful and professional. In the many years I have worked with James he has helped us secure the best possible prices for our electricity contracts with the minimum of hassle and work and I would highly recommend James and UK Utility to anyone in the market looking for a trustworthy broker.
Recently moved our clinic contract over to UK utility. Spoke to a lovely, friendly lady called Reeta who helped and guided us along the way! We actually ended up saving money! Thank you
Rita is great and provided exceptional customer service in getting me good prices on gas and electricity for my Optician sites across Birmingham, Tamworth and Wolverhampton. Would highly recommend and is my go to person whenever tariffs need renewing etc. Thanks for all your help!
Excellent Service from Rita, she has dealt with our 6 sites since 2021. I would highly recommend using Rita for your energy contracts. Even throughout the energy crisis, she only did what was best for our business. She always goes the extra mile in getting us bespoke prices, instead a normal book price.
Krish Masri of UK Utility has been my broker for more than a year now. He was recently most helpful in sorting out a very stressful situation with my energy supplier where they had made numerous errors in my billing, even although there was a contract in place. He was tenacious in finally sorting out what had become a very complicated matter.
A good company that we have dealt with for a number of years. And James went out of his way to obtain us the lowest prices available.
Very helpful and understanding. Everything sorted the problems and came with best rates available on market.
Very attentive service from Callum Harrold at UK Utility. Spent a lot of time listening to our requirements and followed them to the letter.
I use 2 brokers for my Energy, UK Utility deal with my Electricity and helps me keep the other guys honest and vice versa. I have been dealing with James for a long time, even before he joined UK Utility and has been up front and very competitive rates for the 4+ renewal periods we have together.
UK UTILITY is a dedicated review platform within the utilities and energy sector, designed to help consumers make informed decisions regarding their service providers. The company's focus is on aggregating customer feedback and reviews for various utility services, including electricity, gas, water, and renewable energy solutions. By providing a space for users to share their experiences, UK UTILITY aims to enhance transparency and accountability within the industry. The primary customers of UK UTILITY include residential and commercial consumers seeking reliable utility providers. By utilizing the platform, users can compare services based on real customer experiences, allowing them to choose the best options that align with their needs. UK UTILITY fosters a community of informed consumers, contributing to better service standards and improved customer satisfaction in the utilities and energy market.
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