Utility Discount is a service-oriented company specializing in helping consumers save on their energy, broadband, mobile, and home insurance costs. The platform allows customers to compare various utility providers and find the most suitable deals tailored to their needs. With a focus on customer satisfaction, Utility Discount aims to provide users with options that not only reduce expenses but also enhance their overall experience. The company serves a wide range of customers across the UK, offering solutions such as energy tariff switching, affordable broadband packages, competitive mobile SIM deals, and comprehensive home insurance policies. Utility Discount prioritizes user-friendly service, ensuring that individuals can easily navigate their options and make informed choices about their utility services.
Utility Discount receives predominantly positive feedback from customers, with many praising the helpful and friendly staff who provide great service. Reviewers frequently highlight the straightforward process of switching providers and the excellent communication they experience, often mentioning specific agents who are knowledgeable and pleasant to work with.
However, some customers express frustration with issues related to incorrect information, such as wrong names and email addresses, as well as ongoing communication after cancellation requests. A few reviews indicate dissatisfaction with the handling of electricity supply changes, suggesting that improvements could be made in this area. Overall, while there are some critical themes regarding service accuracy, the majority of customers appreciate the helpfulness and efficiency of Utility Discount.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | -1.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.6 | 30 |
| Sep 25 | 4.6 | 19 |
| Oct 25 | 3.5 | 8 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | — | 0 |
| Jan 26 | 4.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“A brilliant site Spoke with ollie, who was extremely helpful ,and got me an amazing price with utility warehouse”
“i have cancelled all contracts”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 60 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Discount is #5 of 5 on overall rating in this group.
60 reviews of Utility Discount. Filter by what matters to you.
A brilliant site Spoke with ollie, who was extremely helpful ,and got me an amazing price with utility warehouse . I would highly recommend this service .. well Worth giving them a call.5 stars .and so frie dly and helpful. They had me switched over very swiftly . Which takes all the hassle out of it. So glad I took the call. Very happy. It all
I thought it was very straightforward, really helpful and went through everything very happy
Very helpful and straightforward service and lady on the phone was great
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These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's you sorted. They constantly check for better deals and often contact me with better ones. They are not like the majority of all companies - just out to make money for themselves.
Good she ask the rights questions and gave me options
Agent was friendly and informative as well as very helpful and efficient
Very helpful and understanding about my needs
Excellent very professional and helpful
Excellent service
Thank you for your help
The customer service and price, I have had from Utility Warehouse has been excellent. I spoke with Isla who could not have been more helpful. The switch for my gas & electric was easy. Thank you Isla! A free SIM card with unlimited txt and calls 8gb of data for using their service! I have since changed my fibre broadband and mobile to UW with an extremely competitive deal. Mohammad was very patient with me and has very good customer skills. The package deals are excellent
Great guy, made it incredibly easy to switch out suppliers and very helpful wheb I was in doubt. Give him a raise!
She is explaining very nicely
Pricing and great customer service
Staff were very helpful
Utility Discount is a service-oriented company specializing in helping consumers save on their energy, broadband, mobile, and home insurance costs. The platform allows customers to compare various utility providers and find the most suitable deals tailored to their needs. With a focus on customer satisfaction, Utility Discount aims to provide users with options that not only reduce expenses but also enhance their overall experience. The company serves a wide range of customers across the UK, offering solutions such as energy tariff switching, affordable broadband packages, competitive mobile SIM deals, and comprehensive home insurance policies. Utility Discount prioritizes user-friendly service, ensuring that individuals can easily navigate their options and make informed choices about their utility services.
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