Great experience
Great experience, proactively supportive, got everything arranged in a timely manner. Thank you!

Utility Direct is a Dutch utility and energy service provider that specializes in assisting new residents, expats, and individuals relocating within the Netherlands. The company offers a free service designed to streamline the setup of essential home utilities, including electricity, gas, internet, mobile plans, and more. By leveraging their expertise, Utility Direct helps customers identify the best deals tailored to their needs, ultimately saving them time and money. The company's multilingual support team ensures that clients receive information in a language they understand, making the process of moving into a new home less stressful. Utility Direct's commitment to providing personal advice and managing the setup of services allows customers to settle in quickly and efficiently, ensuring a smooth transition to their new living environment.
Utility Direct receives overwhelmingly positive feedback from customers, with many praising the company's proactive and supportive service. Reviewers highlight the convenience and organization of the service, making the often stressful process of relocating much easier.
Specific mentions of staff, such as Mariam, emphasize the quick and knowledgeable responses that enhance the overall experience. Consumers appreciate the smooth transition to new utility providers and commend the effective communication, especially for expats. However, there is a notable critical review expressing dissatisfaction with a recommendation for a service provider that led to complications. Despite this isolated concern, the majority sentiment remains highly favorable, showcasing Utility Direct as a reliable choice for utility management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 5.0 | 2 |
| Oct 25 | 5.0 | 13 |
| Nov 25 | 5.0 | 9 |
| Dec 25 | 4.8 | 19 |
| Jan 26 | 4.8 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“What impressed me most was their friendly and responsive customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Direct is #1 of 5 on overall rating in this group.
60 reviews of Utility Direct. Filter by what matters to you.
9 months ago
Great experience, proactively supportive, got everything arranged in a timely manner. Thank you!
9 months ago
I highly recommend Utility Direct for anyone who wants a smooth and stress-free moving experience. Their service is extremely convenient and well organized, helping me handle electricity, gas, water,... See more
9 months ago
Mariam at Utility Direct has been an amazing helper in getting our Utilities in order. Mariam responds quickly and knowledgeably to any and all requests.
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Great experience, proactively supportive, got everything arranged in a timely manner. Thank you!
I highly recommend Utility Direct for anyone who wants a smooth and stress-free moving experience. Their service is extremely convenient and well organized, helping me handle electricity, gas, water, and internet contract transfers all in one place. Instead of contacting multiple providers separately, Utility Direct saved me a lot of time and administrative effort. What impressed me most was their friendly and responsive customer support. The team patiently explained each step and ensured everything was set up correctly before my move-in date. Thanks to their professional coordination, I avoided common mistakes and delays during the transition. Overall, Utility Direct made the entire contract switching process simple, efficient, and worry-free. I would definitely use their service again and recommend it to others.
Easy and professional service
Mariam at Utility Direct has been an amazing helper in getting our Utilities in order. Mariam responds quickly and knowledgeably to any and all requests.
Relocating can be stressful with all the administrative work involved, but Utilities Direct made the process much easier. They reached out to me, took the time to understand my needs, and walked me through the available packages. They also guided me through the sign-up process step by step. Professional, efficient, and still very personal—I would definitely recommend them to anyone.
Very gentle guy
They took care of everything.
I am truly not impressed by a company like utility Direct who recommended that I join Engie. Engie cancelled my request for service the day after they accepted and have been claiming more than 88€ from me. Nothing but a nightmare and I sincerely regret having used them.
As an expat, it is very important to have an adequate assistance with the communication and understanding with local service providers.
Très bon support, des explications un engagement et une souplesse. Je recommande. Et merci encore pour votre soutien.
Amazing guidance and the transition to a new energy provider went very smooth!
Brilliant and helpful
Quite fast and very organised. Recommend them!
They take care of all the work that you need to do without troubling you much and provide better services at free cost(Obviosuly they wil have own benefits as everycompany does), but its fine as long a sthe quality of the service is exceptional
The service that utilitydirect is very smooth and they help a lot for setting all the utilities. Very content with the service that they provide.
Great support for foreigners moving to the Netherlands
They were patient, explanatory and friendly.
Mariam responded very quickly with exactly the information I needed to make a good choice.
Utility Direct is a Dutch utility and energy service provider that specializes in assisting new residents, expats, and individuals relocating within the Netherlands. The company offers a free service designed to streamline the setup of essential home utilities, including electricity, gas, internet, mobile plans, and more. By leveraging their expertise, Utility Direct helps customers identify the best deals tailored to their needs, ultimately saving them time and money. The company's multilingual support team ensures that clients receive information in a language they understand, making the process of moving into a new home less stressful. Utility Direct's commitment to providing personal advice and managing the setup of services allows customers to settle in quickly and efficiently, ensuring a smooth transition to their new living environment.
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