Utility Direct is a Dutch utility and energy service provider that specializes in assisting new residents, expats, and individuals relocating within the Netherlands. The company offers a free service designed to streamline the setup of essential home utilities, including electricity, gas, internet, mobile plans, and more. By leveraging their expertise, Utility Direct helps customers identify the best deals tailored to their needs, ultimately saving them time and money. The company's multilingual support team ensures that clients receive information in a language they understand, making the process of moving into a new home less stressful. Utility Direct's commitment to providing personal advice and managing the setup of services allows customers to settle in quickly and efficiently, ensuring a smooth transition to their new living environment.
Utility Direct receives overwhelmingly positive feedback from customers, with many praising the company's proactive and supportive service. Reviewers highlight the convenience and organization of the service, making the often stressful process of relocating much easier.
Specific mentions of staff, such as Mariam, emphasize the quick and knowledgeable responses that enhance the overall experience. Consumers appreciate the smooth transition to new utility providers and commend the effective communication, especially for expats. However, there is a notable critical review expressing dissatisfaction with a recommendation for a service provider that led to complications. Despite this isolated concern, the majority sentiment remains highly favorable, showcasing Utility Direct as a reliable choice for utility management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 5.0 | 2 |
| Oct 25 | 5.0 | 13 |
| Nov 25 | 5.0 | 9 |
| Dec 25 | 4.8 | 19 |
| Jan 26 | 4.8 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“What impressed me most was their friendly and responsive customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Direct is #1 of 5 on overall rating in this group.
60 reviews of Utility Direct. Filter by what matters to you.
I am truly not impressed by a company like utility Direct who recommended that I join Engie. Engie cancelled my request for service the day after they accepted and have been claiming more than 88€ from me. Nothing but a nightmare and I sincerely regret having used them.
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Utility Direct is a Dutch utility and energy service provider that specializes in assisting new residents, expats, and individuals relocating within the Netherlands. The company offers a free service designed to streamline the setup of essential home utilities, including electricity, gas, internet, mobile plans, and more. By leveraging their expertise, Utility Direct helps customers identify the best deals tailored to their needs, ultimately saving them time and money. The company's multilingual support team ensures that clients receive information in a language they understand, making the process of moving into a new home less stressful. Utility Direct's commitment to providing personal advice and managing the setup of services allows customers to settle in quickly and efficiently, ensuring a smooth transition to their new living environment.
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