
Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
Utility Switchboard receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of staff members like Alvin, Lewis, and Esther. Reviewers frequently highlight the excellent customer service, noting how staff members provide clear explanations and make the process easy and efficient.
People appreciate the friendly attitude and patience exhibited during interactions, which contributes to a stress-free experience. However, there are some complaints regarding the sales approach, with one reviewer expressing frustration over receiving a hard sales call instead of the expected quote comparison. Despite this isolated negative experience, the majority of feedback reflects satisfaction with the service provided. Overall, Utility Switchboard is recognized for its outstanding customer support and effective solutions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Esna, is really helpful and friendly, she makes it easier for me to decide wgich one should i choose”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Switchboard is #1 of 5 on overall rating in this group.
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Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
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