Main man Lewis
Spoke with Lewis on the phone who helped me set up a new broadband. Proper friendly guy had a right laugh and was very patient when the call cut out repeatedly. Big love Lew

Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
Utility Switchboard receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of staff members like Alvin, Lewis, and Esther. Reviewers frequently highlight the excellent customer service, noting how staff members provide clear explanations and make the process easy and efficient.
People appreciate the friendly attitude and patience exhibited during interactions, which contributes to a stress-free experience. However, there are some complaints regarding the sales approach, with one reviewer expressing frustration over receiving a hard sales call instead of the expected quote comparison. Despite this isolated negative experience, the majority of feedback reflects satisfaction with the service provided. Overall, Utility Switchboard is recognized for its outstanding customer support and effective solutions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Esna, is really helpful and friendly, she makes it easier for me to decide wgich one should i choose”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Switchboard is #1 of 5 on overall rating in this group.
60 reviews of Utility Switchboard . Filter by what matters to you.
Spoke with Lewis on the phone who helped me set up a new broadband. Proper friendly guy had a right laugh and was very patient when the call cut out repeatedly. Big love Lew
Alvin is who every client needs, absolutely professional and provided me with the best solution.
Esna, is really helpful and friendly, she makes it easier for me to decide wgich one should i choose. So much thankful for her help:)
Alvin was super helpful and made the tedious process very quick and easy!
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Excellent customer service
Wow, what a calm, informative, patient young man Alvin is! A stressless, polite and quick home broadband swap of addresses. 10 out of 10 Alvin. He's earnt his wages and commission this week.
Well explained and friendly with reassuring descriptions So I am happy with the service
Esther was very polite and very helpful.heloing me go through all the paper work.very satisfied
Everything was just straight forward I had a problem and jonnetta sorted me out she was very helpful good communication she explained everything well done thank you
It was great. Nice one
Jonnetta was very helpful and patient. She phoned me back when the line my side was bad. I'm very happy with the whole experience.
Very good thank you 🤗
Chris was absolutely brilliant with me today explaining all the things I didn't understand . . Brilliant service.
Im not happy started having trouble with shell as i was advised my order was not forfilled by shell.i was miss sold tv as i was not told shell does not do TV .I found out later of shell customer service .Also wasent told OffGem was a an independent componey for tv .change over for all 3 as package with shell was 18th july then on 7th this off gem took 30.00 pounds out of my bank for equipment which should have been nothing by rep who sold to me.with 3 lots of comoneys involved now its redicules i have told all of them im cancelling the lot .and off jem to reinstate my money back to my account as was sold in correctly.Never again .shell utilerties sky and off gem are absulutly the pits and for man who put this otder threw he did what he wonted and did not tell me About off gem at all .
The customer service guy Mr Alvin was thorough but simple in his walking me through the process. His explanation was clear and concise. I was nice speaking with him and I a happy to go forward with the broadband. Excellent service. Anthony.
Alvis has been very friendly throughout the service. Patient and really professional. Was a pleasure and fun talking to him. Good job and staff.
Awesome to say the least .Esther was exceptionally good👏🏾👏🏾
Utility Switchboard is a UK-based utility advice platform dedicated to simplifying the process of switching energy and broadband providers for consumers. The company assists households in navigating their gas, electricity, television, and broadband services, ensuring they receive the best possible deals and savings. With a focus on customer support, Utility Switchboard provides expert advice and solutions to common utility-related queries, helping users manage their accounts and services effectively. Targeting residential customers, Utility Switchboard aims to help individuals and families save on their annual utility bills through informed decision-making. By connecting users with the right information and support, the company facilitates a smoother transition between providers, promoting cost efficiency in the utilities sector.
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