good response for customers
good response for customers

Utsav Fashion is an online retailer specializing in Indian ethnic wear for women, men, and children. The company offers a wide range of traditional attire, including sarees, lehengas, salwar kameez, kurta pajamas, sherwanis, and nehru jackets, catering to various occasions such as weddings, festivals, and parties. With a commitment to quality and style, Utsav Fashion adds over 1,500 new products weekly, ensuring customers have access to the latest trends in ethnic clothing. Targeting customers in the USA, UK, India, Australia, and beyond, Utsav Fashion provides express shipping options, including tariff-free delivery. The company emphasizes customer satisfaction, as reflected in its positive reviews. With promotions such as percentage discounts on multiple purchases, Utsav Fashion aims to make traditional Indian attire accessible and affordable for a diverse clientele.
Utsav Fashion receives a largely positive reception from customers, with many praising the extensive variety and quality of products, particularly sarees. Reviewers frequently highlight the quick delivery and efficient service, noting that the website is easy to navigate and orders are processed promptly.
Long-term customers express satisfaction with the overall experience, emphasizing the company's commitment to customer care. However, some consumers report issues with shipping, including items not being received or delays leading to cancellations. Additionally, a few customers mention dissatisfaction with the return policy and occasional quality inconsistencies in stitching. Despite these concerns, the majority of feedback reflects a favorable view of Utsav Fashion, making it a reliable choice for shoppers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 147 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.2 | 18 |
| May 25 | 4.2 | 43 |
| Jun 25 | 4.2 | 34 |
| Jul 25 | 4.6 | 28 |
| Aug 25 | 4.4 | 24 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 147 most recent reviews.
“I am regular customer with utsav fashion for 15 years”
“I have also tried to contact Fedex their UNTRUSTED delivery partner and they do not answer to me as I am not their cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 3.9 out of 5 (good) | — | 147 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Utsav Fashion is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.8).
147 reviews of Utsav Fashion. Filter by what matters to you.
Over a year ago
I have not received my ordered items yet. Would you please let me know the status?
Over a year ago
It's good fast easy reliable Different than many local sites Creative better work
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good response for customers
I have not received my ordered items yet. Would you please let me know the status?
It's good fast easy reliable Different than many local sites Creative better work
Love the clothing and style.
Their clothes are all so beautiful and also ships out very quickly. Always there to answer any questions about the order. Will continue to order but was wondering when in India, can I visit their showroom? Thanks UTSAV
The perfect item I received just in time.
I was allways very happy but the last order didn't function. My order was canceled even I gave you an answer to your chat. That was not right.
Order was not delivered when promised and customer service did not help. Order arrived after the event it was needed for. Waste of money.
Good service. It was easy to contact by email
The quality and looks of the clothes never matched the pictures indicated on site. Cloth quality is below standard and over priced
I discovered an error in the shipping address associated with my order. When I contacted the folks at Utsav, the issue (which was not their fault!) was promptly and efficiently addressed and resolved. Great customer service!
I have been looking for a embroidered saree and I am happy the product.
UPDATE: they gave me a partial refund for the item I did not receive. I’m increasing it to 3 stars because they finally helped but it is still frustrating. I had to keep doing a lot of work and they still think both items were delivered, even though I showed them a picture of the packing slip. They only delivered one package with one item when I ordered two items. I reached out and they just closed my ticket without sending me my other item or giving me a refund. The one star is for the item I did receive because I do like it. I just am not happy they did not send me the other item I paid for. Don't appreciate being scammed.
First order. Great fit. Only thing was I had to chase up the order as it wasn’t delivered in time. Otherwise perfect.
The saree looks amazing
All three sets i ordered were well made, cost effective, and were delivered in good packaging. I wish the stitching costs were a little lower though. When one of the orders needed additional time for dispatch there was timely notification and progress updates from Utsav which made me aware and comfortable about the reason for the delay and the eta for delivery. Overall ggood buy.
Utsav Fashion is an online retailer specializing in Indian ethnic wear for women, men, and children. The company offers a wide range of traditional attire, including sarees, lehengas, salwar kameez, kurta pajamas, sherwanis, and nehru jackets, catering to various occasions such as weddings, festivals, and parties. With a commitment to quality and style, Utsav Fashion adds over 1,500 new products weekly, ensuring customers have access to the latest trends in ethnic clothing. Targeting customers in the USA, UK, India, Australia, and beyond, Utsav Fashion provides express shipping options, including tariff-free delivery. The company emphasizes customer satisfaction, as reflected in its positive reviews. With promotions such as percentage discounts on multiple purchases, Utsav Fashion aims to make traditional Indian attire accessible and affordable for a diverse clientele.
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