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Utility Warehouse is a UK-based company that provides a range of utilities and energy services to residential and business customers. Operating primarily through an online platform, the company offers customers the convenience of managing their energy, broadband, mobile, and insurance needs in one place. Utility Warehouse aims to simplify the process of utility management by providing competitive pricing and transparent billing. The company targets a diverse customer base, including homeowners, renters, and small businesses, who seek reliable and cost-effective utility solutions. By focusing on customer service and user-friendly technology, Utility Warehouse positions itself as a trustworthy option for those looking to consolidate their utility services while potentially saving on costs.
Utility Warehouse receives a generally positive reception from its customers, with many praising the helpful and polite staff who provide excellent service. Reviewers appreciate the accessibility of live operators, noting that they are always available to assist, even during busy times.
The company is recognized for its trustworthy service and competitive pricing, particularly regarding home and contents insurance. However, some customers express frustration with the broadband service, describing it as "useless" and reporting issues with device delivery and follow-ups. Additionally, a few reviewers mention difficulties in communication, particularly for those less comfortable with technology. Overall, while there are some critical concerns, the majority of feedback highlights a strong commitment to customer service and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Trust worthy what you say you do, even to supplying a light bulb”
“I left a review back in November regarding my awful experience when cancelling my broadband and the fact they are sca...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Warehouse is #5 of 5 on overall rating in this group. On service, Wessex Water scores higher (4.8 vs 4.4).
60 reviews of Utility Warehouse. Filter by what matters to you.
9 months ago
Struggled to understand the advisor he asked for my address and email at least 10 times?
9 months ago
Trust worthy what you say you do, even to supplying a light bulb. Great service brilliant price and most of all great people x
9 months ago
Utility Warehouse
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Struggled to understand the advisor he asked for my address and email at least 10 times?
Trust worthy what you say you do, even to supplying a light bulb. Great service brilliant price and most of all great people x
Utility Warehouse
The fact that the operators are there for you even when they are extremely busy. My experience is they are prepared to help not just lip read, if you know what I mean. I’ve been with UW for a long time and will continue unless anything changes for the worse. Hopefully nit
I am already a UW customer, so I went on the app to see how much I could save on my home and contents insurance. It was a very easy and straightforward process. Plus the biggest bonus was it was £200 cheaper than my renewal with my previous company. Happy with that, thanks again UW!
Easy to get quote, good price, well worth the time taken✔️
I didn’t get the device that shows the consumption. I have been waiting since lot many months now
Amazing service and great prices.
Helpful and very polite
I used UW in my last property for 7 years. Now I’ve moved again so I’m taking UWwith me. I’m am very happy with their service especially the annual boiler check, all of their products give me peace of mind.
Utility Warehouse is really good. My only criticism is that you can’t do more online and sometimes you wait a while for an advisor.
Found it hard to speak to someone, as I'm a technophobe, when I eventually did, not sure she understood what I was asking about. Was eventually told to get an electrician in to see where the power is being used, I'm already in the red on my smart meters, I'm sat here with no heating on, as it uses electric to move the hot water around, (12°c) I'm restring my hot drinks and cooking, and all she had to say was you'll use less in summer how?
I left a review back in November regarding my awful experience when cancelling my broadband and the fact they are scamming their customers - I won't re-hash all that here but please know this: they reply to reviews on here that they will be contacting you to sort it, they do NOTHING. But NOW, they are charging me £60 for a broadband router that was sent back using their own royal mail portal. The tracking shows it was delivered on 24th Dec yet my Jan bill has the lovely surprise of them charging me for it. Considering I am still a customer for other services, I am absolutely APPALLED at the service (or lack of) I absolutely can not wait to be out of contract for everything and be rid of this awful scam company.
Always helpful, friendly and polite
I like to print terms and conditions for insurance policies. Before attempting to print the recent new issue of the above, I decided to count the pages necessary to prepare. THE TOTAL WAS 81. I have asked if these can be printed and posted to me, but no response so far. I telephoned your offices recently, and the AI reply asked all sorts of questions not related to the problem, and took ages doing so! You cant beat having a human taking the call!
Its has taken a long time to get my broadband got it jan 2nd first ordered oct 24 gas elec,phone all went through ok just broadband did,nt now got a bill off sky for £332 for early termanation which i was told in the beginning that you sorted but obvisly hav,nt.
Follow up after Smart Meter Onstallation
Utility Warehouse is a UK-based company that provides a range of utilities and energy services to residential and business customers. Operating primarily through an online platform, the company offers customers the convenience of managing their energy, broadband, mobile, and insurance needs in one place. Utility Warehouse aims to simplify the process of utility management by providing competitive pricing and transparent billing. The company targets a diverse customer base, including homeowners, renters, and small businesses, who seek reliable and cost-effective utility solutions. By focusing on customer service and user-friendly technology, Utility Warehouse positions itself as a trustworthy option for those looking to consolidate their utility services while potentially saving on costs.
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