Utility Warehouse is a UK-based company that provides a range of utilities and energy services to residential and business customers. Operating primarily through an online platform, the company offers customers the convenience of managing their energy, broadband, mobile, and insurance needs in one place. Utility Warehouse aims to simplify the process of utility management by providing competitive pricing and transparent billing. The company targets a diverse customer base, including homeowners, renters, and small businesses, who seek reliable and cost-effective utility solutions. By focusing on customer service and user-friendly technology, Utility Warehouse positions itself as a trustworthy option for those looking to consolidate their utility services while potentially saving on costs.
Utility Warehouse receives a generally positive reception from its customers, with many praising the helpful and polite staff who provide excellent service. Reviewers appreciate the accessibility of live operators, noting that they are always available to assist, even during busy times.
The company is recognized for its trustworthy service and competitive pricing, particularly regarding home and contents insurance. However, some customers express frustration with the broadband service, describing it as "useless" and reporting issues with device delivery and follow-ups. Additionally, a few reviewers mention difficulties in communication, particularly for those less comfortable with technology. Overall, while there are some critical concerns, the majority of feedback highlights a strong commitment to customer service and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Trust worthy what you say you do, even to supplying a light bulb”
“I left a review back in November regarding my awful experience when cancelling my broadband and the fact they are sca...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | — | 60 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Warehouse is #5 of 5 on overall rating in this group. On service, Wessex Water scores higher (4.8 vs 4.4).
60 reviews of Utility Warehouse. Filter by what matters to you.
Its has taken a long time to get my broadband got it jan 2nd first ordered oct 24 gas elec,phone all went through ok just broadband did,nt now got a bill off sky for £332 for early termanation which i was told in the beginning that you sorted but obvisly hav,nt.
The previous gas meter stopped working so I requested a replacement which went ahead but it seems that the billing department were not informed about the change in the meter and there seem to be quite a lot of confusion
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Utility Warehouse is a UK-based company that provides a range of utilities and energy services to residential and business customers. Operating primarily through an online platform, the company offers customers the convenience of managing their energy, broadband, mobile, and insurance needs in one place. Utility Warehouse aims to simplify the process of utility management by providing competitive pricing and transparent billing. The company targets a diverse customer base, including homeowners, renters, and small businesses, who seek reliable and cost-effective utility solutions. By focusing on customer service and user-friendly technology, Utility Warehouse positions itself as a trustworthy option for those looking to consolidate their utility services while potentially saving on costs.
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