Excellent customer service
Vibox Customer service were very promt to respond to my queries and so helpful regarding my purchase.

Vibox Gaming is a UK-based company specializing in custom and prebuilt gaming PCs. With a focus on high-performance systems, Vibox offers an extensive range of gaming PCs designed to enhance the gaming experience through speed, power, and precision. Customers can choose from a selection of prebuilt models or utilize the company's custom PC builder to create a system tailored to their specific gaming needs. Targeting avid gamers and technology enthusiasts, Vibox provides powerful gaming solutions equipped with the latest hardware, including Intel Core processors and Nvidia graphics cards. Their product lineup includes various models, each optimized for seamless gameplay across a wide range of games. With an emphasis on quality and performance, Vibox aims to meet the demands of gamers looking for reliable and high-performing gaming PCs.
Vibox Gaming receives high praise for its exceptional customer service, with many reviewers highlighting the prompt and helpful responses from support staff. Customers express satisfaction with the quality of their gaming PCs, noting that they run smoothly and meet their gaming needs effectively.
However, there are some critical concerns regarding product reliability, with a few users reporting issues such as power supply failures and blue screen errors shortly after purchase. Additionally, there are complaints about delivery problems, including missing packages and lack of communication. Despite these negatives, the overall sentiment remains positive, as the majority of customers appreciate the service and product quality. Overall, Vibox Gaming is well-regarded, though potential buyers should be aware of some reliability issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 107 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.7 | 13 |
| Feb 25 | 4.3 | 12 |
| Mar 25 | 4.0 | 12 |
| Apr 25 | 4.8 | 17 |
| May 25 | 4.7 | 21 |
| Jun 25 | 4.7 | 20 |
| Jul 25 | 4.3 | 3 |
| Aug 25 | 3.8 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 107 most recent reviews.
“Delivery was prompt and my son is very happy with his new Vibox gaming pc”
“Pc acheté en décembre et dès le départ, j'avais pas mal de crash sur mes jeux vidéos (alors que j'ai acheté un pc gam...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 107 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Vibox Gaming is #2 of 5 on overall rating in this group.
107 reviews of Vibox Gaming. Filter by what matters to you.
Vibox Customer service were very promt to respond to my queries and so helpful regarding my purchase.
I ordered from Amazon the Vibox IX-533 Gaming PC Bundle which had installed (AMD Ryzen 7 9800X3D, AMD Ryzen RX 9070 XT 16GB, 32GB 5600MHz DDR5 RAM, 1TB NVMe SSD • Windows 11 • 27" Monitor, WiFi and ethernet port. AMAZON advised the machine would be delivered 9-11th July, however I was able to change the delivery date to 01/07/2025 via the DPD app. The PC arrived, beautifully packaged and took minutes to setup. I had one issue in that the fans and colours were not working. I contacted VIBOX and had dialogue with Dylan. Dylan could not have been more helpful. After sending him photos of what I was seeing, a couple of connectors had come free during delivery. I quickly clipped these back, VERY STRAIGHTFORWARD, and the PC is running so SUPER FAST, I cannot recommend VIBOX enough, superfast support (emails by return), superfast delivery, and AMAZON gave me a 10% voucher code, so that saved £191.00 VIBOX - 10/10 for Customer service, THANK YOU, DYLAN
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I have had a few issues with my PC and the customer service has been super fast, helpful - really impressive. Would recommend.
We had a problem with a Microsoft key code. The response from Vibox was really quick and they sorted us out immediately. Would highly recommend.
Ein USB-Anschluss funktionierte zuerst nicht, aber der Support von Vibox hat mir per E-Mail schnell geholfen. Der PC selbst ist fantastisch – schnell, stabil und kein Überhitzen. Ich kann alle meine Lieblingsspiele problemlos spielen. Absolut empfehlenswert!
Had a small issue connecting the WiFi card but tech support guided me through it in minutes. Fast response and super friendly. The PC is super quiet, fast and well put together. Looks slick too.
Je m’attendais à devoir installer plein de trucs, mais tout était prêt. Même Windows activé. Top du top.
C’était pour l’anniv de mon fils. Il joue à Fortnite, Minecraft, Valorant… tout en qualité max. Merci pour cette super machine.
Really happy with this. Can’t believe how smooth everything runs. I’m not even a heavy gamer but I use it for editing too and it handles it perfectly. RGB lights are a nice touch. Highly recommend.
J’ai eu un doute sur les pilotes à l’installation. Réponse par mail en moins d’une heure, hyper claire. Le PC tourne impeccablement depuis. Excellent service !
Absolutely amazing customer service, ordered a prebuilt pc bundle and had a couple of minor issues with it, the customer service rep (Dylan) replied back pretty much straight away during business hours and was so so helpful with a full explanation talking me through my issues and even video links or helpful product links (more so than I've received from other businesses) it was just a loose connection in the end which I was able to fix following the information from Dylan Thank you so so much for your help
Ich bin wirklich beeindruckt von der Leistung meines neuen Vibox-PCs. Läuft superflüssig, kein Lärm, und sieht richtig gut aus mit den Lichtern. Versand war schnell und alles war top verpackt. Sehr zufrieden mit dem Kauf!
Vibox Gaming is a UK-based company specializing in custom and prebuilt gaming PCs. With a focus on high-performance systems, Vibox offers an extensive range of gaming PCs designed to enhance the gaming experience through speed, power, and precision. Customers can choose from a selection of prebuilt models or utilize the company's custom PC builder to create a system tailored to their specific gaming needs. Targeting avid gamers and technology enthusiasts, Vibox provides powerful gaming solutions equipped with the latest hardware, including Intel Core processors and Nvidia graphics cards. Their product lineup includes various models, each optimized for seamless gameplay across a wide range of games. With an emphasis on quality and performance, Vibox aims to meet the demands of gamers looking for reliable and high-performing gaming PCs.
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