VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
Reviewers express significant dissatisfaction with VOXI Mobile, highlighting critical issues with service reliability and customer support. Many customers report poor network coverage, particularly in areas like Huddersfield, where they experience subpar 4G connectivity.
Complaints about the slow delivery of SIM cards and difficulties in topping up accounts are prevalent, with some users feeling that the support system is inadequate and frustrating. Despite these issues, a small percentage of consumers appreciate the helpfulness of certain staff members and the overall value of VOXI's data plans, praising the unlimited social media feature and Vodafone's coverage. However, the overwhelming sentiment remains negative, with many feeling misled by promotional schemes and experiencing unresolved complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 1,046 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 34 |
| Oct 24 | 1.4 | 22 |
| Nov 24 | 1.6 | 28 |
| Dec 24 | 1.8 | 39 |
| Jan 25 | 1.4 | 28 |
| Feb 25 | 1.8 | 32 |
| Mar 25 | 1.9 | 29 |
| Apr 25 | 1.6 | 27 |
| May 25 | 2.0 | 25 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.6 | 44 |
| Aug 25 | 2.1 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Been with voxi for 2 years now and I'm still very happy with everything voxi provides,I've never had an issue with m...”
“Customer service is just as disappointing: the replies are mechanical, repetitive, and sometimes completely unrelated...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | +11% | 1,046 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | — | 1,060 |
Bottom line: VOXI Mobile is #4 of 5 on overall rating in this group. On website & app, ho. Mobile scores higher (3.5 vs 1.5).
1,046 reviews of VOXI Mobile. Filter by what matters to you.
Unfortunately had to raise a complaint but couldn’t fault Ashadahmed‘s handling of my complaint. The chat before this was frustrating but the agent did get me in contact with the manager. I am disappointed however that Voxi has opted to use AI as the initial point of contact. The AI did not understand my simple request and it meant that I started my chat already feeling frustrated and unsupported.
Great! Overall! But the free stuff thing is definitely a scam. No matter when I visit it the codes are ALWAYS taken. Im starting to think there's not as many codes as they claim/the same people wait and wait and claim it. Should be a limit to how many peope can claim in the free stuff in a year.
Intially I moved from VOXI to O2. Boy did I learn my lesson. Really put in to perspective how bad other telecom companies are. VOXI offers the best price, the best internet package and the best coverage. Only reason I give it a 4 is because they dont have a customer service phone line and they dont include roaming in their packages but I may be asking for too much. Have recommended to friends and family who have also switched over from O2 and EE as they were having a horrible experience with them.
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UPDATE: After contacting Voxi on Facebook messenger and a few days the vouchers have now been honoured for me and my friend, thank you to Jane & Karla for sorting this out. If I were you Voxi I would ditch the chatbot its terrible and frustrating! Ive still only done 4 stars as the fact Ive had to chase the vouchers and waste my own time, if it weren't for this it would be 5 stars as the data packages are excellent value for money, but if you do have any issues use Facebook messenger and NOT the chat bot, cheers Ash. Original review: Still waiting for the ‘friends with benefits’ voucher after 3 months for me and my friend,we have both contacted voxi on the matter with the chat bot but its not great! Disappointed.
the website never seems to work properly they're always filled with bug alerts or server issues which have left me standard abroad. Customer service is useless, they suggested I call the fraud line after I told them multiple times I dont have a plan because I cannot login. The only good thing about this network is there offers. When I called the service line ran by Vodafone a robot said voxi has webchat then said goodbye without help ( Update: To be fair now, I had my issue fixed it did take alot of repeating myself but for the monthly price you pay it is worth it and the coverage it is good)
Swapping my number over to VOXI from 02 was nice and simple. Took a couple of days, but it did state that it might do. I do like the fact that its a rolling contract, so you're not bound by one for so many months etc. And the fact that every so often, you can change your plan whenever they bring out new ones - I managed to get 75gb data, unlimited calls/text/social media/music streaming for just £12pm which I think is more than reasonable. The only 1 issue I can find is that even in 5G areas, sometimes websites won't load properly; or slowly. Not all the time, just happened a few times.
I was with Voxi for years, they always had great deals and great service, but not having some of the features that other providers have means I couldn't stay with them. If they start offering data plans for smartwatches I'd definately consider switching back.
I have been with voxi for a little bit now. Its not too bad. The best times to switch is when they have a deal on their plans, At the moment I'm on 75 GB of data, with unlimited calls, texts, social media and music. The speeds are a little annoying as my old provider, ASDA Mobile is a little bit faster. It also took a little bit longer than expected to activate the sim. Overall, not bad at all.
I’ve been with Voxi for over a year now and I cannot fault their network coverage/service at all. Their prices are extremely competitive and the unlimited social media data is amazing. However, recently I purchased a new phone from them with PayPal Credit. They stated it would be sent via Next Day delivery. I ordered late on a Sunday evening so was not expecting the phone until Tuesday. Due to personal circumstances, I chose to cancel the order on Monday evening, and promptly got onto live chat. The advisor was very helpful, however informed me that I could not cancel my order until it was “complete”. I questioned whether that meant when it had finished processing or when I recieved the device. They confirmed I could only cancel my order once I recieved the device. I found this puzzling as I understood it was their policy but felt it was a waste of time and their own expense to send out the phone and pay for the courier to deliver it to me. The phone was then delivered the next day (Tuesday) and I again contacted live chat to say I wished to return the phone. A free returns label was then quickly sent to me via e-mail and I now await for the returns process to complete and ensure my PayPal Credit schedule is cancelled as promised. So far, so good. I will update this review once everything is completed but I wanted to commend the customer service advisors I’ve spoken to so far over live chat, they were very helpful and understanding.
Good but again using abroad as in New Zealand il have to get another sim because prices and use WiFi come on Voxi your better than this
Signal is generally strong (piggybacking off Vodafone) and packages are amazing and quite cheap. Really happy with VOXI and definitely recommend it. Only issue that I have is that they don’t have an app and often the website is down (doesn’t last long though). The VOXI drops are also a plus where you can get a free gift every month.
VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
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