VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
Reviewers express significant dissatisfaction with VOXI Mobile, highlighting critical issues with service reliability and customer support. Many customers report poor network coverage, particularly in areas like Huddersfield, where they experience subpar 4G connectivity.
Complaints about the slow delivery of SIM cards and difficulties in topping up accounts are prevalent, with some users feeling that the support system is inadequate and frustrating. Despite these issues, a small percentage of consumers appreciate the helpfulness of certain staff members and the overall value of VOXI's data plans, praising the unlimited social media feature and Vodafone's coverage. However, the overwhelming sentiment remains negative, with many feeling misled by promotional schemes and experiencing unresolved complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 1,046 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 34 |
| Oct 24 | 1.4 | 22 |
| Nov 24 | 1.6 | 28 |
| Dec 24 | 1.8 | 39 |
| Jan 25 | 1.4 | 28 |
| Feb 25 | 1.8 | 32 |
| Mar 25 | 1.9 | 29 |
| Apr 25 | 1.6 | 27 |
| May 25 | 2.0 | 25 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.6 | 44 |
| Aug 25 | 2.1 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Been with voxi for 2 years now and I'm still very happy with everything voxi provides,I've never had an issue with m...”
“Customer service is just as disappointing: the replies are mechanical, repetitive, and sometimes completely unrelated...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | +11% | 1,046 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | — | 1,060 |
Bottom line: VOXI Mobile is #4 of 5 on overall rating in this group. On website & app, ho. Mobile scores higher (3.5 vs 1.5).
1,046 reviews of VOXI Mobile. Filter by what matters to you.
Have been with voxi for many years, lately my data uses up way to fast, although I’m using mainly social media apps, voxi’s data usage doesn’t match with the data that my phone says that I used. I’ve tried contacting them, was when I realised that they have no customer service, only on twitter which doesn’t get answered. I have now moved over to a different provider, hopefully for a better experience.
Cheap service if you just want to receive txt and make calls. Don't expect any sort of support if you have a problem.
Good service well priced, however referral scheme doesn’t work. Have contacted customer services previously twice without any resolve. They said it would be looked into but then never followed up. I think as they advertise it so heavily it’s not great that the system doesn’t work. My friend signed up to a £20 a month sim in January, it’s 31st of March and referral shows as complete in my account. They say they email you the reward (which is odd considering all other rewards you can get within your VOXI account). It’s just not a great user experience and a lot of time wasted. The sim service is otherwise top notch!
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Their customer service is a joke. You have to go to X.com if you want to speak to a real person. But it's not much better than a chatbot. They just keep repeating general info, and make you feel that you keep them up. Update: I changed my rating from 1 to 3. As my problem was solved but it took lots of efforts.
Trustworthy but done with the services.. whenever I try to buy data/internet since i travel a lot it’s a TORTURE to sign in. “Hmmm, that didn't work as expected. Please bear with us as we squash the last few bugs” pops up and always have to go on live chat to buy internet. It takes half an hour to buy a internet package every single time!
Good coverage and for a seemingly reasonable price.... HOWEVER where they get you is by not including any roaming in other countries - even in the EU! So you always have to pay extra when travelling and it's very expensive. The 'benefits' (Voxi Drop) are minimal. Any codes are already mysteriously gone by the first day of the month and they tell you to check back at the beginning of the month. I am starting to think it is a scam. I've been with Voxi for years, however there are much better options out there for phone contracts that are cheaper and offer better packages and benefits.
I travel a lot, specially through countryside. Coverage is horrible, and even if it's there download speeds outside cities are terrible. Comparing, my friend with "double lettered network provider" has almost no problems The prices ok thats why is gave it 3 stars. Otherwise would give 1, maybe 2
First off, when youre with Voxi. The network and price is superb. However, I decided to leave and move to o2 and port my number. Im being told that as I moved after 3 days Im not entitled to a refund, despite any other provider doing so. Im also told that it can take 24-48 hrs to close the account. Poor. Anytime ive moved number it has been seemless, and was when I moved to Voxi. I have other sims with them, and after such a poor show Im tempted to close them
The phone service is good, however the support is awful. I have been with them for a few years and referred my brother a few years ago. I was meant to receive a £40 amazon voucher and it passed my mind till now. I went to them to say I never got it to which I was supposed to be getting a new voucher. I still had not received so contacted again to which I was passed on to the social media team to sort this. I was then told by social media team that they could not give me a new voucher as it had been a while and that the team shouldn't have sent me an email saying I should receive another one. I then got left with no referral reward and nothing to make up for the incorrect information given. They also don't have the best perks the only good thing is the signal can be used most places.
Been with Voxi on and off for a few years but had to leave now and doubt I will go back. Connection in my area is poor with Voxi and appears to have gotten worst, not sure if oversubscribed or teething issues with network, high latency, poor speeds and flaky phone calls. Voxi drop is mostly a con, poor quality items made for Voxi drops. Support, yeah there isn't any. Use X (Twitter) to get a response.
Really Like Voxi But After You've Out Of Data And You Have Like 10 Days To Go Until it Refreshes They Offer A Very Scamming 1gb For £3 Which Is An Absolute Con! And You Can't Even Top Up For Refresh Back To Giffgaff For Me Voxi Sucks 🙄
It worries me that should my iphone be lost or stolen I can’t contact company direct and speak to someone direct in customer services. I really don’t know what to do if this should happen. I am going away for short while, but am quite sure when I return I shall change back to my old provider who I had no problem speaking too.
I catch a great deal months ago, I was very happy with my plan. However, I have been suffering with some scam. So I ordered a new card, I received a message from VOXI saying “ Sorry, the payment for your next 30 day plan didn't go through. Sign in to voxi.co.uk and update your payment method in the next day or you'll be opted out of your plan. We will try to take payment again tomorrow.“. I opened my app bank account and there was money in, I left it as I thought this message was a scam. Unfortunately, 2 days after I couldn’t make any calls or send any messages. I contacted VOXI and I explained the situation as on my account I couldn’t find my plan. They didn’t bothered to help me and want me to pay from regular £10 to £35 (which I didn’t accept it). I already ordered a new card from SMARTY same plan for £15 instead of £35. So I’m leaving with me my daughter and internet plan. That’s disappointing that they don’t support their own costumers. Update from the reply: I did contacted the social media straight away, but the help was 0. They told me to buy a new plan, which I’m obviously not interested! I already order my new SIM card from Smarty.
Almost impossible to log in. They do not accept the OTP they send. Communication with Voxi is an absolute joke. Not impressed. The service and data are excellent; however, the login and service communication need a lot of improvement.
I’ve given 3 stars as I’ve no problems with service but I’m fed up with drama that occurs when needing to log into my account. It either needs and app or the software on the desktop needs a revamp. I have 4 phones with Voxi, mine and my children’s and they will it let me add or change the package because I’ve put each phone in the children’s names. Today we left and will be going to Talkmobile, still Vodaphone but cheaper and includes EU roaming.
Service gone down since 2g and 3 g turned off 80% above area only 1 bar of service complain for it nothing.
VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
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