VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
Reviewers express significant dissatisfaction with VOXI Mobile, highlighting critical issues with service reliability and customer support. Many customers report poor network coverage, particularly in areas like Huddersfield, where they experience subpar 4G connectivity.
Complaints about the slow delivery of SIM cards and difficulties in topping up accounts are prevalent, with some users feeling that the support system is inadequate and frustrating. Despite these issues, a small percentage of consumers appreciate the helpfulness of certain staff members and the overall value of VOXI's data plans, praising the unlimited social media feature and Vodafone's coverage. However, the overwhelming sentiment remains negative, with many feeling misled by promotional schemes and experiencing unresolved complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 1,046 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 34 |
| Oct 24 | 1.4 | 22 |
| Nov 24 | 1.6 | 28 |
| Dec 24 | 1.8 | 39 |
| Jan 25 | 1.4 | 28 |
| Feb 25 | 1.8 | 32 |
| Mar 25 | 1.9 | 29 |
| Apr 25 | 1.6 | 27 |
| May 25 | 2.0 | 25 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.6 | 44 |
| Aug 25 | 2.1 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Been with voxi for 2 years now and I'm still very happy with everything voxi provides,I've never had an issue with m...”
“Customer service is just as disappointing: the replies are mechanical, repetitive, and sometimes completely unrelated...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | +11% | 1,046 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | — | 1,060 |
Bottom line: VOXI Mobile is #4 of 5 on overall rating in this group. On website & app, ho. Mobile scores higher (3.5 vs 1.5).
1,046 reviews of VOXI Mobile. Filter by what matters to you.
My family and I had decent service for a year or two then things went badly wrong. Most of the members of my family are unable to access their accounts. OTP codes failed to work. I spent ages dealing with their technical support chat only to be told 'it's a glitch, try again later'. This problem has persisted for months. I have since moved to Lebara.
I’ve just come back from a festival and, as expected, signal and internet can be patchy in the middle of a field — but I’ve never experienced having absolutely no signal for five days straight. Not even in areas where others around me had decent reception. This isn’t the first time I’ve found myself completely disconnected while people with other providers had no issues. Honestly, I don’t even know why I stayed with this network for so long. I’m switching today.
As I was fresh customer for first 2 months everything was great later on just went out I live in town centre and I have no service between noon and 7pm , I wouldn’t recommend this network
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Good value for money and good mobile network etc. however absolutely terrible services online. Online services never work and although the customer service staff are very nice they are not much help (VOXI's fault not the staff). If something goes wrong then it's impossible to contact them to fix it. I regret getting their SIM card plan even though it was a good decision at the time, pay the extra for vodafone directly instead!!!
Was with Voxi for 2 years, but has been disappointed time and again, Thier unlimited promises on different platforms just seems a facade to lure one in with no resolution in case of disputes over data usage. The website has not got better, they don't have an easy to use app and then for somethings you need to rely on Vodafone website that too doesn't seem to work.
My last review a few years ago was positive - and I have been with them for several years but this year have started getting Vodafone outages for days / up to a week each time at home. Happened in both April and May '25. No prior warning you would be getting no internet coverage for up to a week! This isn't acceptable when people rely on it (I don’t have broadband). If it’s maintenance - inform people in advance, if it’s a technical issue - needs to be resolved far quicker. The Voxi customer service team are quite helpful (on the phone, not via chat) however they can’t resolve Vodafone outages of course. Not only that they can’t simply give you compensation or a refund, you have to call all over again before your plan renews and they have to remove the plan then add it back etc - rediculous process. Looking to move to another network as cannot rely on the coverage. Unfortunately I bought a three sim as backup and just seen they've merged. :-l Also cannot get a VAT receipt or any idea of data usage if on an unlimited plan. In response - there is absolutely no point in calling again as coverage is ok again and all your staff ever say is sorry there is nothing they can do.
Not sure what’s pushing me not to give 1 star. The coverage is so bad, almost non existent. Feels like to be in a thirld world country and not in UK. 90% of the time there’s no signal but E rather than 4G, and even 5G does not work with them. Very disappointed.
I’ve been so happy with voxi for many years recommending it to friends and family, it has great give aways and other perks, and great price. Unfortunately in the past months I’ve had bad experiences including no signal-service and no data connection. Before these issues weren’t happening. For the past 5 days I have no service in my house which has been extremely frustrating with needing to contact people. No updates about this have been provided despite contacting voxi.
I bought a sim card when I lost my phone but i didn't need to use it in the end. I tried to cancel but didn't have any luck so paid for it for 3 months in a row. When i finally managed to speak to a customer advisor on live chat they would only refund one month of payment as they only refund payments taken in the last 3 days. Trying to contact customer service felt like a bit of a maze, there was no option to email.
Very poor internet speed in my area (Spalding Lincolnshire) and not even in this town which is a village, in all villages across the uk the signal is very low sometimes the internet not working at all. I was with voxi for about 5 years, but now i'm deciding to move in another network.
I ordered 3 voxi sim deals - which by the way was annoying because you have to place the order 1 at a time and each time, you HAVE to create a new account... you cannot have more than 1 sim card per account. So i had to have 3 usernames + passwords. The package is cheap and their customer service, whilst they take a long time to action the smallest things, they genuinely do want to help but I feel like they are overworked (too many open support chats per operator) because their responses are super slow... a task that takes 5mins took almost 40min. However, the reason for my low stars is because they throttle the network speeds. In July 2024 o2 and Vodafone signed an agreement to share networks to increase the performance for everyone and since Voxi is a part of Vodafone, using the Vodafone network, the data speeds should be comparable - so you would think! Sat on my chair I checked both the o2 sim and the Voxi sim before porting my number away from o2.... For this test, I used my Samsung S23 Ultra and I did not use the dual-sim option, I placed 1 sim in the Sim1 slot at a time, restart the phone and ran my tests. I tested each sim 3 times and got the following averages: O2 Results: Signal Strength (bars): 4 out of 5 Data Connection: 5G Download Speeds: 270Mbps Upload Speeds: 20.2Mbps Ping: 4ms Voxi Results: Signal Strength (bars): 2 out of 5 Data Connection: 4G Download: 36Mbps Upload: 10Mbps Ping: 40ms I spoke to Voxi live chat support and they said the download speed averages are 40-48Mbps, so it was almost at expected. They use the same network but they throttle the speeds - that's how they can afford to give away big data bundles cheaper than everyone else. It would have been 1 star but their support team were at least genuinely trying to help.
Awful don’t recommend. Only good thing is that it’s cheap but overall it’s awful for everything else
I unfortunately feel the need to update my original review as I have since had a very frustrating experience with Voxi’s customer service team. I never received my friends with benefits voucher (which was also for £20 rather than the £40 I expected) and so reached out via Facebook, where it took over 130 messages back and forth spanning over 2 months for them to tell me I am not eligible for the voucher but unable to provide a reason why. This is despite being told multiple times in the conversation that I was eligible and it would be resent, which any good customer service team would honour. The messaging system is very disjointed with different people taking over every few messages. I would still recommend VOXI due to their good value, however I would avoid the friends with benefits scheme at all costs and hope to not have to use the customer service again. My experience has left me with doubts that they ever even send out these vouchers, especially as I have not received the voucher for a separate referral either. Original 5 star review: I have been with Voxi for 6 years and won't ever leave! The price hasn't gone up at all since I joined but my data allowance has more than doubled, the website is so easy to navigate and the perks are great. My partner has been paying £21 a month at O2 for just 5GB of data, now he is switching to Voxi for £12 to get 75GB plus unlimited social media, music and video! The value is unmatched, plus we both get £40 for him using my referral code. Couldn't be happier :)
Customer service is terrible
2 stars because of the plans and price, got some good plans and their price is good too, but their connection pfff, so so bad probably like 40% of the country i loose connection almost everytime i get out of the house and have to go somewhere.., have it for 4 years and its got worse, sadly looking for new sim card with someone who covers more and im willing to pay kore, even voxi provides really great price their coverage its really really bad and the price even tho its cheap i cant use the internet almost anywhere anyway so not worth it.., its time to move to new provider after 4 years with voxi
Joined Voxi on a sim only £10 per month plan. Did all the relevant checks beforehand, making sure their coverage checker showed good 4G service in my area. Stated via their checker that I had excellent indoor and outdoor coverage, so went ahead and purchased. With the sim in my iPhone I ran a speed test and was getting 2mb download speed. I restarted my phone and checked again 3 times and all varied between 2-4mb download speed. Really poor speed, safe to say I was straight onto their live chat and cancelled my plan. Only gave 2 stars and they cancelled and refunded very quickly!
Utter shambles. Two stars is generous as I was looking forward to moving my family to this provider but was let down by outdated systems that meant I need multiple logins, one for each account. Add to that the complete failure to activate a sim due to their systems failing and customer service chat that timed out, broke and patronised me then had the nerve to try and upsell me a Vodafone contract. Cancelled contracts before they even started and will take my business elsewhere.
VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
This profile hasn't been claimed by the business owner.
