Water is great
Water is great. However delivery should read notes when delivering. Left note for just 1 bottle. However, just returning extra empty bottle.

Primo Water is a leading provider of water delivery services catering to both residential and commercial customers. Through their user-friendly platform, the company offers convenient solutions for accessing high-quality bottled water and beverage options delivered directly to homes and offices. Primo Water focuses on ensuring that customers have a reliable source of hydration, enhancing their everyday experiences with premium taste and dependable service. The company's offerings include a range of water products, suitable for various needs, whether for personal use or business consumption. By utilizing a straightforward ordering process and a commitment to customer satisfaction, Primo Water aims to meet the hydration demands of its diverse clientele. With an emphasis on convenience and quality, the company serves individuals, families, and businesses seeking efficient water delivery solutions.
Primo Water faces overwhelming criticism from consumers, primarily due to severe delivery issues and poor customer service following its merger with ReadyRefresh. Many reviewers express frustration over multiple missed deliveries, with some waiting weeks for water that never arrives.
Complaints about billing practices and unexpected fees are also common, leading to a sense of betrayal among long-time customers. While some people appreciate the quality of the water itself, this positive sentiment is overshadowed by the overall dissatisfaction with the service. Reviewers report inaccurate orders and a lack of responsiveness from customer support, further exacerbating their disappointment. The sentiment is overwhelmingly negative, with many actively seeking alternatives to Primo Water.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 100 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 1.1 | 44 |
| Jul 25 | 1.1 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Primo Water repeatedly sent notices saying my delivery was arriving within hours, only for no one to show up”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 |
Bottom line: Primo Water is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.0).
100 reviews of Primo Water. Filter by what matters to you.
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Primo Water is a leading provider of water delivery services catering to both residential and commercial customers. Through their user-friendly platform, the company offers convenient solutions for accessing high-quality bottled water and beverage options delivered directly to homes and offices. Primo Water focuses on ensuring that customers have a reliable source of hydration, enhancing their everyday experiences with premium taste and dependable service. The company's offerings include a range of water products, suitable for various needs, whether for personal use or business consumption. By utilizing a straightforward ordering process and a commitment to customer satisfaction, Primo Water aims to meet the hydration demands of its diverse clientele. With an emphasis on convenience and quality, the company serves individuals, families, and businesses seeking efficient water delivery solutions.
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