Waterside Wines is an online retailer specializing in a diverse selection of wines sourced from both renowned vineyards and boutique wineries around the globe. The company offers a carefully curated collection that includes everything from classic varietals to unique, lesser-known options, catering to wine enthusiasts and casual drinkers alike. Customers can expect to find a range of products, including red, white, sparkling, and de-alcoholized wines, as well as a variety of Champagnes suitable for all occasions. The target market for Waterside Wines includes individuals looking to purchase exceptional wines for personal enjoyment, gifts, or special events. With its user-friendly website, customers can easily browse new arrivals and explore various categories to find the perfect bottle to suit their preferences and budgets. The company emphasizes customer service, providing assistance and advice to help customers make informed choices in their wine selections.
Waterside Wines consistently impresses customers with their excellent service and high-quality wine selection. Reviewers frequently highlight the prompt delivery and well-packaged orders, noting that the wines are great and the overall purchasing experience is pleasurable.
Many appreciate the personal touch in customer service, with staff being responsive and attentive to inquiries. However, some customers express frustration over the exorbitant carriage charges, which detracts from their overall satisfaction. A few reviews mention delivery issues, such as orders being sent to the wrong address, but these concerns are often mitigated by the company's quick response to resolve the problems. Overall, Waterside Wines maintains a strong reputation for quality and service, making it a favored choice among wine enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 105 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 4.7 | 10 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 4.8 | 4 |
| Jul 25 | — | 0 |
| Aug 25 | 4.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 105 most recent reviews.
“Usual excellent service, great comms keeping me informed about a minor delay in delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | −7% | 105 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Waterside Wines is #1 of 5 on overall rating in this group.
105 reviews of Waterside Wines. Filter by what matters to you.
Ordered my wine and was still waiting for delivery 2 1/2 weeks later as it hadn't been delivered from the stockist. No communication the first week until I asked, nor the 2nd week. Decided to cancel and was told refund had been done and would be with me in 5-7 working days, no sign of refund until I asked and then it was done straight away. Lots of chasing needed.
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Waterside Wines is an online retailer specializing in a diverse selection of wines sourced from both renowned vineyards and boutique wineries around the globe. The company offers a carefully curated collection that includes everything from classic varietals to unique, lesser-known options, catering to wine enthusiasts and casual drinkers alike. Customers can expect to find a range of products, including red, white, sparkling, and de-alcoholized wines, as well as a variety of Champagnes suitable for all occasions. The target market for Waterside Wines includes individuals looking to purchase exceptional wines for personal enjoyment, gifts, or special events. With its user-friendly website, customers can easily browse new arrivals and explore various categories to find the perfect bottle to suit their preferences and budgets. The company emphasizes customer service, providing assistance and advice to help customers make informed choices in their wine selections.
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