Worked with me on returning the wine
Worked with me on returning the wine

Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
Worked with me on returning the wine
Inquired about a shipment that was held up for a few weeks. Agent Blanc quickly responded acknowledging the situation, investigated and then informed me of the issue with a general expected timeframe for resolution that held true.
Agent Shiraz was very helpful and very friendly. My question was addressed right away and I got some helpful tips. Wine Spies has the best customer service around!
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I've been buying from Wine Spies for many years and their selection is outstanding. Additionally the service is also excellent, here in AZ we're fortunate to work with Wine2U re shipping (they are excellent as well). And I've recently worked with Agent Moscato ... wonderful customer service. Thoroughly recommend Wine Spies to all real Wine lovers out there!! ...T
Great wines with great prices and outstanding customer service when needed to correct "my" mistakes!
Quick response. Took care of my question perfectly.
I've been shopping at Wine Spies for the past five years, and love their selection of wines and overall attitude. Last week I had a great customer service experience that made me appreciate Wine Spies even more. I made a small mistake while ordering, which would have meant spending an extra $40 on shipping. I wrote an email to customer service, and the problem was immediately resolved by Agent Shiraz. Agent Shiraz was not only highly professional, but also very personable and pleasant to work with - a true asset for Wine Spies. Thank you!!
Customer service is tops! ANY problem with a wine is immediately taken care of. And I've been super happy with 90%+ of my orders. Thanks Agent Shiraz! NOTE: After three days open, the wine I was disappointed in finally started to open up tonight. But that's asking a lot of the buyer/drinker. Thanks again for your assistance.
I had my first issue with a wine purchased from wine spies and they promptly responded to an email, took my situation seriously and helped to fix the issue with just a single email. I have purchased from Wine Spies for the great deals and it is so wonderful to know they also have excellent customer service. Thank you Agent Moscato! Cheers to you 🥂
The whole team is amazing, but Agent Shiraz worked his magic here. He went above and beyond!
Experience has been great....recently had a problem due to UPS apparently dropping a shipment and breaking my order....Agent Moscato quickly let me know that a replacement shipment was on the way....things happen...it's how you respond and take care of it....all good...
From: Field Agent Corkscrew Subject: 1 Case of Wine, 2 Producers: 2 Bottles Corked I recently received a case of wine from Wine Spies that included two corked bottles from one of the producers. After submitting a claim through their website, Agent Shiraz responded promptly and resolved the issue within 24 hours. The replacement bottles were quickly added to one of my lockers, awaiting shipment. As an avid wine drinker, I appreciate the ease of purchasing through Wine Spies. They stand behind their products and resolve issues quickly, without giving the customer the runaround. I highly recommend Wine Spies — and especially Agent Shiraz — for your wine needs.
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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