It was really difficult to transfer…
It was really difficult to transfer money from my bank account. Wise kept saying it was my Bank, but my Bank couldn’t find any problems.

Wise (formerly TransferWise) is a London-headquartered financial technology company that moves money across borders. It was founded in 2011 by Kristo Käärmann and Taavet Hinrikus, renamed from TransferWise to Wise in 2021, and is listed on the London Stock Exchange. Wise's core pitch is that it converts currency at the mid-market exchange rate, the rate you see on a search engine, and charges a separate, disclosed fee rather than marking up the rate. Beyond one-off international transfers, it offers a multi-currency account that can hold and convert dozens of currencies, local account details in several countries for receiving payments, a debit card for spending abroad, and Wise Business accounts for invoicing, paying suppliers and running payroll internationally. Wise operates as a regulated money services business: in the UK it is authorised by the Financial Conduct Authority, and in the US it is registered with FinCEN and licensed at the state level. Like any payments provider, it can ask customers to complete identity verification and may hold or review transfers that trigger compliance checks, which is a common theme in customer feedback. Fees, rates, supported currencies and transfer times vary by route and change over time. The descriptions above are Wise's own published positions and have not been independently verified by CrowdTrust; read the customer reviews on this page for first-hand experiences.
Wise.com generally receives positive feedback for its user-friendly interface and efficient money transfer services. Many customers appreciate the ease of use, noting that the app becomes efficient once navigated, and highlight features like instant transfers, great exchange rates, and reasonable fees.
However, there are significant concerns regarding account restrictions and difficulties in transferring money from bank accounts, with some users reporting that their accounts were frozen without prior notice or explanation. Complaints also include delays in receiving refunds and a lack of responsive customer service during critical situations. Despite these issues, the overall sentiment leans towards satisfaction, with many users considering Wise a reliable financial tool.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 153 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 153 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 153 most recent reviews.
“Super easy and convenient to use”
“It was really difficult to transfer money from my bank account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.5 out of 5 (good) | 4.1 out of 5 (good) | — | 153 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Wise.com is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.1).
153 reviews of Wise.com. Filter by what matters to you.
It was really difficult to transfer money from my bank account. Wise kept saying it was my Bank, but my Bank couldn’t find any problems.
Absolutely terrible experience with Wise. I used my account for 4 years to receive legitimate client payments from the USA, with valid invoices and proof of income. Yet Wise suddenly closed my account without proper notice while I still had money in it. Their automated system somehow decided I violated their TOS without even giving me a fair chance to explain or provide documents. Holding someone’s money and shutting down a long-standing account with no transparency is unacceptable. I would not trust Wise with my money again.
Wise just restricted my account, WITHOUT sending any previous email or message about needing any verification of me nor my personal information. I’ve been a Wise customer for 15 years now, using my account for my daily purchases and payments of customers for freelance jobs. Their customer service told me to look at the issue and will be back in one day, but not any response from them yet. Probably is the best to stay away from this company. I surely go with a different company from now on.
Quick answers to the questions people ask most.
Wise (formerly TransferWise) is a financial technology company that lets individuals and businesses send, receive, hold and spend money internationally. Its main products are international money transfers, a multi-currency account, a debit card and Wise Business accounts.
Yes. TransferWise rebranded to Wise in 2021. The company, its founders and its core transfer service are the same; older reviews and articles may still use the TransferWise name.
Wise says it converts currencies at the mid-market rate with no markup and earns money from a transparent fee shown before you confirm a transfer. The fee and the amount your recipient receives depend on the currency pair, payment method and amount, so check the quote in the app for your specific transfer.
Wise states that it is authorised and regulated in the markets where it operates, including by the Financial Conduct Authority in the UK and as a registered money services business in the US. Regulated status does not by itself guarantee a good experience, so compare it with the first-hand reviews on this page.
Wise publishes estimated delivery times per route, ranging from instant for some currencies to several business days for others. Actual speed depends on how you fund the transfer, the destination bank and whether any verification checks are triggered.
As a regulated payments provider, Wise must verify customers and monitor transactions for fraud and money laundering. New accounts, larger amounts or unusual activity can trigger requests for ID, proof of address or the source of funds, which can delay a transfer. Delays and account reviews are among the most common topics in negative customer reviews.
The Wise account lets you hold balances in many currencies and convert between them, and provides local account details in several countries so you can receive payments like a local. The Wise debit card spends from those balances, converting at the Wise rate when you pay in another currency.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I HAVE BEEN WAITING FOR DAYS TO RECEIVE THE REFUND. PLEASE GIVE ME MY MONEY BACK. THIS IS NOT RIGHT. I ALREADY TOLD THE LAST REPRESENTATIVE TO JUST CLOSE MY ACCOUNT AND SEND ME THE REFUND. IT SHOULDN'T BE THAT DIFFICULT. THEY EVEN TOLD ME THAT THE LAST QUESTION IS WHAT CITY I'M AT AND THEY CAN CONTINUE TO PROCESS THE REFUND. BUT UP UNTIL NOW, THE REFUND HAS NOT ARRIVED. DAYS HAVE PASSED SINCE THE MONEY REACHED MY ACCOUNT AND RIGHT NOW WISE IS NO LONGER ANSWERING MY EMAILS AND I AM UNABLE TO CHAT THE CUSTOMER SUPPORT IN THE APP.
We tried to open a wise.com account despite the many people saying they often freeze accounts without reasons understood by the customer. We can see why, upon signing up their face detection software is below par and doesn't work properly. Good thing this happened upon sign up instead of once we're trying to move funds. There is not in-location service provided, so you're just out of luck. No thanks.
I am a freelancer, and for many years Wise was the one place I trusted completely. Every payment from my international clients, through Upwork and directly, came into my Wise account, and I always kept my funds there. It was not just an account for me. It was how I earned a living and supported my family. Then I opened my email and saw that my account had been closed. No reason was given, only a message saying Wise could not share it. I was shocked. To the best of my knowledge, I only ever used this account to receive honest payments for the work I do every day. I have nothing to hide, and I read the message again and again hoping I had misunderstood. I understand that Wise is a regulated company and has rules it must follow, and I respect that. But for someone who depends on this account, being cut off without any explanation is deeply painful. All of my incoming payments depend on it, and I feel helpless not knowing what to fix or what to say. I have submitted an appeal, but did not work. To Wise, please remember that behind every account there is a real person who works hard and depends on your service. A little more guidance and compassion when closing accounts would mean the world to people like me.
Terrible customer service and a monumental mistake by Wise meant that I had to cancel a flight and rebook. My card ran out and I received an email that indicated that as long as my address hadn't changed I would receive a replacement card shortly. In fact I was supposed to click on 'update address' anyway. When I tried to call customer service, I was given incorrect info by their AI BOT wasting even more time so that I lost my 24-hour window to cancel my flight. Rather than putting this right with an easy solution by sending my card out next day delivery, customer service chose not to put their error right.
Transferred £1000 into Wise from my building society account. Attempted to move the 1000 to a separate payee and was almost immediately told my account was suspended , no explanation. So I cannot access anything except I have been offered access to a complaints procedure to question their decision. I need to provide the bank sort code and my account number but cannot look either of these up online and not having written these down I cannot proceed with my submission. Following tracks in the app to Service Centre Help only took me full circle to where I had been 10 minutes earlier. So I cannot proceed. Wonderfully imaginative software , not AI more YI what the hell is this. No notification of why I am suspended. My money could be returned in 3 to 90 days or may be never. Great work if you can get it. I cannot complete my complaint I just have to accept I am in the hands of a first class bank and a honest broker. Will be happy to be out of here as soon as I get my money back.
I have one debet Wise card and I was using it to draw PLN from ATM in Gdansk (Poland).Yesterday I trided this operation with several ATMs and got a refusal. Pls explain what happened and restore the possibility to draw PLN from ATMs in Poland.
So trash service, they closed my all 3 accounts without any reason at all, It took me 1 full month to setup accounts and fulfill their requirements, Now they are not even telling me anything or helping at all.
We tried to open an account as a legitimate company, we were unable to pass an official Belgian ID card. You spend hours talking to bots, answers are off why things get bogged down, you need to guess the whole time, there is no feedback and suddenly without any word they cancel the onboarding. We were looking for an alternative to Revolut because of the same type of communication style. Wise is even worse.
I have clue why my account wil be closed by 1.11.2026. I transfer money to family in Uganda, from my private account. No answer why you close my account... Would be nice to get an answer on this. I have a costumer for many years, and never had any problems. Now i have appealed., direct i get an replay that that you don;t get anny explanation why the account wil be closed... so unfriendly... so wierd.
Experience couldn’t have been any worse. They asked for all kinds of unnecessary documents for a small a small test transfer. Even though I provided everything two days before the deadline, they still cancelled the transfer. And then they refunded my money in a way that caused 10% (!!!!) fees on the amount by my bank.
Regarding product functionality, the app performs well. However, customer support requires significant improvement. Automated systems and FAQs are acceptable for standard inquiries, but edge cases require human intervention. Unfortunately, my experience with a support agent (Liz) was disappointing, she repeatedly gave automated-style responses and terminated the chat prematurely. Excellent app features are meaningless if support is unavailable during critical moments. Wise must ensure that human agents provide genuine assistance when automated systems fall short.
Took me 6 days, WITH a verified account.
I have used Wise two or three times a year for the past five years to send money to our son in Indonesia. Out of the blue, I received an email from Wise saying “we’ve closed your account” with no reason or right to appeal. I have an excellent credit rating and have a Barclays Wealth Account. What an absurd decision!
I have used Wise for more than seven years and held Wise shares from the day of the listing. I am from Estonia and was always proud that Wise was created by Estonians. For years I was an unpaid ambassador for the app and invited many people to use it. The last week has ended all of that. My profile was put under a due diligence review, and it has now been going on for about a week. I have four accounts: one personal and three business. The business accounts can neither send nor receive money. For a company this means the business stops overnight. I had to urgently open accounts with other neobanks and traditional banks just to keep the companies running. Oddly, card payments still work – only transfers are blocked. What disappointed me most is the silence. No notification in the app, no email, nothing on the website. About three weeks ago a banner appeared asking me to verify my address. I did it and provided all the files. Why all three businesses were then blocked at the same time, nobody has explained. Support is of no help and tells me nothing. And yes, I have read all of Wise's guidance on account verification. The most telling part: I wrote to support and asked for one simple thing – a written confirmation that my accounts, or the account of each company, are currently blocked. I needed it to forward to my business partners, to show them that a due diligence review is in progress and my funds are unavailable for now. Nobody at Wise was able to provide it. So Wise blocks a company's money and will not even put that in writing. To me this means the company takes no responsibility for what it does. I fully agree that checks are necessary and periodic reviews are normal. But the way Wise does it is last century. I would not be surprised if the next request is to send a document by fax, give a landline number and confirm my pager number. I have sold all my Wise shares, and I will withdraw all my money as soon as it becomes available. In these few days I found several good alternatives whose compliance and support teams respond within one or two days. If your business depends on sending and receiving money, read this before you rely on Wise as your main account. You will probably see an automated reply from Wise right below this review, suggesting that I check their guidance on account verification and how long it can take. That is exactly the experience: just like here on Trustpilot, in their support you keep getting robots that cannot help you.
I cant transfer money from my account to wise account worse account ive ever seen in my life
Honestly I loved Wise until now. They simply blocked my receiving and sending money, because they are reviewing my recently uploaded documents. I mean, you are traveling and relying on Wise for paying and transfering money and now that? That's a no go. Why shouldn't I have access to MY money while they are reviewing things. Support tells they have many documents to verify, alright, but what has this to do with blocking ones money? It's their fault, not mine. Overcontrolling peoples well earned money, coming from their own account. Completely wrong what they are doing.
Cannot change bank accounts. No customer service support at all. Brutal experience on a non-friendly website.
Yes. Wise Business offers multi-currency accounts, international payments to suppliers and contractors, batch payments and integrations with accounting tools. Business accounts have their own verification requirements.
Wise provides help through its Help Centre and in-app or online support once you are logged in, with phone and chat options available for some account types and regions. Reviews on this page often describe how responsive support was in practice.
This page collects customer reviews of Wise, including imported Trustpilot reviews and reviews written directly on CrowdTrust. Sort by most recent to see current experiences, and check the ratings of 1 and 2 stars for recurring complaints before sending large amounts.
Wise (formerly TransferWise) is a London-headquartered financial technology company that moves money across borders. It was founded in 2011 by Kristo Käärmann and Taavet Hinrikus, renamed from TransferWise to Wise in 2021, and is listed on the London Stock Exchange. Wise's core pitch is that it converts currency at the mid-market exchange rate, the rate you see on a search engine, and charges a separate, disclosed fee rather than marking up the rate. Beyond one-off international transfers, it offers a multi-currency account that can hold and convert dozens of currencies, local account details in several countries for receiving payments, a debit card for spending abroad, and Wise Business accounts for invoicing, paying suppliers and running payroll internationally. Wise operates as a regulated money services business: in the UK it is authorised by the Financial Conduct Authority, and in the US it is registered with FinCEN and licensed at the state level. Like any payments provider, it can ask customers to complete identity verification and may hold or review transfers that trigger compliance checks, which is a common theme in customer feedback. Fees, rates, supported currencies and transfer times vary by route and change over time. The descriptions above are Wise's own published positions and have not been independently verified by CrowdTrust; read the customer reviews on this page for first-hand experiences.