Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
I love Adagio Teas! They have made it so easy to get good, quality tea for less wallet impact. I love that I can create my own blends, I reccomend them to everyone I know, and the points mean that I can get free shipping! My mom and I will sit down together and decide on what teas we want to stock up on, it's become a bonding activity to us.
Very easy ordering and fast deliveries! I highly recommend their tasty teas!
Adagio Teas are fantastic. They're beautifully blended and every aspect of quality teas are in every single spoonful.
Adagio Tea is a great place for discovering and experiencing high quality teas! The have a huge assortment of great tea blends with high quality ingredients, and each tea blend page has a decent amount of in-site reviews to let you know if you truly are suited for the particular kind of tea! There are even options for flavor and ingredient preferences making it easier to find and discover new tea blends to experience for the first time!
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First, the quality of the product. I always know I'm getting the 'best' herbal tea on the market. Second, delivery is always fast (this last delivery arrived on a Sunday). Third, I've never received an order with an error which is a big deal (at least in my experience) post-pandemic.
Wonderful tea with a wide variety of options, fast shipping, and excellent customer service. Love the loose tea option - saves on throwing away used tea bags. Highly recommend this company.
The delight in having so many options of flavors, mixes, loose or bagged, caffeine content, reviews on the teas, good customer service, delicious teas ( try loose Cherry Marzipan), samples for friends, sample bags of several numbers of teas. So much fun, especially that you can choose 4 flavors from their extensive list of ingredients to make your own brew, your own name for it and a photo of yours to put on the box.
I tried these teas on a sample order and have been quite pleased with each one. The website has tutorials on how to brew teas properly and I must admit that following these guidelines, my teas have come out tasting better than before. I will definitely continue to purchase more teas from Adagio Teas :D
I first heard about Adagio Tea when ordering my Lardera coffee beans. So why not try the tea. I'm hooked. Each and every blend is amazing. The teas are all labeled High, Lo or No caffeine which is truly helpful. Whether you order a bag or individuals they are all fresh and smell as good as they taste. The communitea box is a great value and fun!
This tea company has so many choices for all different tastes of people. They offer honey and sugar to put in the tea as well
Absolutely wonderful company to buy from!
I've been ordering teas from them for years. Exceptional quality, blends, and great deals! Shipping is also really quick and you earn loyalty rewards!
First time with Adagio Teas. . .buying online you often hope on a wish and a prayer that your purchase is worth the hard earned dough! To say that I have been thoroughly impressed is an understatement. Shipping was fast. . peach tea is hard to do well loose leaf and alas I've found it. The raw honey is wow. . .I thought I knew honey. . this is exceptional honey and worth the indulgence. Fast shipping, excellent packaging. . .the products thus far exceed expectations which is hard to do where I am concerned. I'm hooked. :-)
I found adagio through a musician offering blends, which I loved, and was my introduction to the tea world. Now that I'm more of a pretentious tea person, Adagio still is great for offering high-quality tea of all varieties. I'm especially partial to their yunnan noir, genmaicha, and peppermint teas :D
Adagio never fails! All of the tea I buy here is delicious. I got a bunch of freebies for Black Friday too that were really great.
great selection, great service, great rewards program. i buy a lot of tea from them
The international shipping was so fast. The tea blends were all really good..I enjoyed trying the samples too and trying new teas. I can't wait to open my advent on dec 1st to try even more new teas.
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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