Excellent service
Excellent customer service with a very efficient adviser and friendly

Adrian Flux is a UK-based insurance brokerage specializing in providing tailored insurance solutions for a diverse range of vehicles, including cars, vans, motorcycles, and classic cars. The company offers various coverage options designed to meet the specific needs of individual customers, ensuring that they receive appropriate protection based on their unique circumstances. With a focus on providing competitive quotes and comprehensive service, Adrian Flux caters to both standard and non-standard insurance requirements. The company primarily serves individuals seeking personalized insurance policies, particularly those who may have difficulty finding suitable coverage through traditional insurance providers. By leveraging its expertise in niche markets, Adrian Flux aims to help customers secure the best possible insurance solutions while navigating the complexities of the insurance landscape. For more information about their offerings, customers can visit their website at www.adrianflux.co.uk.
Adrian Flux receives high praise from customers for its excellent service and helpful staff, with many highlighting the prompt and efficient responses they receive. Reviewers appreciate the knowledgeable and courteous team, noting that the process of obtaining and managing insurance policies is straightforward and clear.
Many express satisfaction with the cost-effectiveness of their policies, especially for specialized insurance needs. However, some customers voice frustration regarding excessive phone calls, with reports of receiving multiple calls daily, and others mention difficulties in reaching customer service by phone. Additionally, there are complaints about not receiving requested documents in a timely manner. Overall, the sentiment is overwhelmingly positive, reflecting a strong reputation for customer service despite some operational challenges.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very kind helpful staff”
“Appalling telephone service, I have spent nearly 1 hour trying to get through on the telephone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Adrian Flux is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 4.1).
60 reviews of Adrian Flux. Filter by what matters to you.
Over a year ago
Excellent customer service with a very efficient adviser and friendly
Over a year ago
Needed mobility scooter recovery/ breakdown insurance. Very kind helpful staff . Would highly recommend this company to all.
Over a year ago
Great service quick to get policy to suit me.
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Excellent customer service with a very efficient adviser and friendly
Needed mobility scooter recovery/ breakdown insurance. Very kind helpful staff . Would highly recommend this company to all.
Great service quick to get policy to suit me.
A quick and efficient annswer to my initial question with a prompt resolution
Prompt service and excellent customer service and good communication throughout Thankyou
Great service. Staff very professional, friendly and knowledgeable. Been with Adrian Flux for 4 years now and will stay with them
Very knowledgeable and polite and very helpful explaining policy and made it very simple and clear,as always with this insurance company,very happy with the whole experience
Excellent customer service
I was always put off by the fact they are not on comparison sites, I thought they would be more expensive because of this, but I was wrong! I phoned up to insure my classic T4 custom campervan and in less than 20mins I was fully covered. The guy who gave me the quote and got me covered was very knowledgeable of T4 vans and didn't just beat my online comparison route they more than halved it! And I got an additional discount for being part of an online forum for all things VW T4 related! I have dealt with a number of insurance companies over my time on the road but it's never been this simple, truly great company and I truly feel my campervan is well protected! Will definitely be insuring a 2nd vehicle with adrian flux when I'm at that point. Very satisfied!
Changing my car on policy and after getting through all the various options it was quick and easy to do .
Please stop the constant phone calls, average 6/7 a day, its ridiculous, when i need to renew i will
Very pleased as always.
Appalling telephone service, I have spent nearly 1 hour trying to get through on the telephone. Nobody answers!
Fifteen years after first using Adrian Flux insurance I’ve returned for a simple yet specialist policy. Thanks for getting a clear answer promptly and a sensible quotation.
It was so easy to get a quote,from people who seemed to care and be interested in getting me the best cover. 5 stars easily 😀😀😀
Very good only problem is l have not received my documents in the post that I requested
Good morning I looked round the few recommended vintage car insurance and you name came up, and as I’m already with you guys with my van it made sense to insure my Morris 8 with you I first got a quote on line and followed it up with a phone call, I spoke with a charming young lady who was most helpful and my quote was amended to suit all my requirements at a fair price There was one slight issue, your records show the the car engine size is 885cc, I did say at the time I would check this out with the Morris Register of which I’m a member and they tell me it’s 918cc so could you please note this ! My cover starts tomorrow and thank you very much
Saved me over 40% of my renewal price. Advisor that I spoke to was highly competent and professional
Excellent Luke. Very efficient. Quick. Thank you. Ps. I would like to say that we my brother and I have had the pleasure meeting Adrian Flux during year 1974-75 76and so. When he was on London Rd. But we often meet in social environments. We were training at the kings Lynn General Hospital. What a gentleman. We became good friends. We left KL to continue our training. Thank you.
Adrian Flux is a UK-based insurance brokerage specializing in providing tailored insurance solutions for a diverse range of vehicles, including cars, vans, motorcycles, and classic cars. The company offers various coverage options designed to meet the specific needs of individual customers, ensuring that they receive appropriate protection based on their unique circumstances. With a focus on providing competitive quotes and comprehensive service, Adrian Flux caters to both standard and non-standard insurance requirements. The company primarily serves individuals seeking personalized insurance policies, particularly those who may have difficulty finding suitable coverage through traditional insurance providers. By leveraging its expertise in niche markets, Adrian Flux aims to help customers secure the best possible insurance solutions while navigating the complexities of the insurance landscape. For more information about their offerings, customers can visit their website at www.adrianflux.co.uk.
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