Brown Bag Clothing is an online retailer specializing in discounted branded clothing and footwear. Operating under the domain www.bbclothing.co.uk, the company offers a wide range of designer apparel at significant markdowns, with discounts reaching up to 75% off the recommended retail price. Customers can find popular brands such as adidas, Nike, Lacoste, and Timberland across various categories, including men's and women's clothing, footwear, and accessories. The target market for Brown Bag Clothing includes budget-conscious consumers seeking quality fashion at affordable prices. The platform provides an extensive selection of items, allowing shoppers to browse by price, brand, and popular offers. With a focus on delivering value, the company aims to cater to individuals looking for stylish clothing and footwear without compromising on quality or brand recognition.
Brown Bag Clothing receives mixed feedback from customers, with a notable divide in experiences. Many reviewers appreciate the good discounts on designer brands and commend the quick delivery and service, highlighting that items often arrive on time and as described.
However, a significant number of consumers express frustration regarding returns, citing difficulties in obtaining return addresses and unresponsive customer service. Complaints about the company's transition to a new website and issues with order confirmations are prevalent, leading some to label the company as a scam. While some loyal customers reminisce about their positive past experiences, the current sentiment reflects growing concerns about the company's reliability. Overall, the sentiment leans negative due to the challenges faced by many in processing returns and receiving adequate support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 60 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2023.
| Month | Average | Reviews |
|---|---|---|
| Jan 23 | 4.4 | 27 |
| Feb 23 | 4.0 | 12 |
| Mar 23 | 2.2 | 18 |
| Apr 23 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Everyone needs to calm down Orders take around a week to come there was not a confirmation email but just have some...”
“Brown Bag Clothing = Frasers Group's Getthelabel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Men's Clothing.
| Company | Overall | Legit | Delivery | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 33 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.4 out of 5 (fair) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Brown Bag Clothing is #2 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 2.3).
60 reviews of Brown Bag Clothing. Filter by what matters to you.
Over a year ago
I brought a £180 coat that didn’t fit. Couldn’t find a return address to send it back to and contacted them through Facebook and email. They provided a return address completely different to the usual... See more
Quick answers to the questions people ask most.
Brown Bag Clothing has received mixed reviews, with a significant number of customers expressing concerns about order fulfillment and return processes. While some have reported positive experiences, the overall rating is low, indicating caution is advised.
There are numerous verified reviews suggesting that customers have experienced issues with returns and customer service, leading some to label the company as a scam. It's essential to consider these patterns before making a purchase.
Brown Bag Clothing specializes in men's clothing, including various brands and styles. However, recent customer experiences indicate that availability and order fulfillment may vary.
While specific payment methods are not detailed in customer reviews, most online clothing retailers typically accept major credit cards and possibly PayPal. It's advisable to check the website for the latest options.
Customers have reported difficulties in obtaining return addresses and processing refunds, often receiving bounce-back emails from customer service. It's recommended to confirm return policies directly through their website before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 35% are 1–2★.
Brown Bag Clothing = Frasers Group's Getthelabel.com = Frasers Group's They close a business without giving people money back and they are so bad, they redirect they customers to another website of them. RATE getthelabel.com instead here, nobody cares about bbc anymore but they will care about existing website.
Achtung, bitte nicht von den positiven Bewertungen blenden lassen. Dieses Unternehmen hat mich betrogen und mir meine Bestellung nicht erstattet. Mehrfache Kontaktaufnahme per Mail blieb erfolglos. Man wird eiskalt ignoriert. Ich werde nun einen Anwalt einschalten müssen.
I too have found myself in a similar situation those posting recent reviews. Was provided with a returns address, sent the items back via special delivery, followed that up with several emails asking for confirmation of the return and refund, all of which have been met with no response. It is a shame that Frasers Group acquired and then tarnished the name of what I believed to be one of the best and most reasonably priced designer clothing sites in the UK.
I brought a £180 coat that didn’t fit. Couldn’t find a return address to send it back to and contacted them through Facebook and email. They provided a return address completely different to the usual one and I sent the coat back with all my detail and I have proof it was signed for. I’m still yet to receive any response or refund after numerous emails sent. I believe they have closed down their website and I will have to go through my bank to try and claim my money back. Absolutely useless company.
What a nightmare ordered online sent parcel out for delivery with DPD guve you text stating parcel being delivered on a date time never arrived got rescheduled with brown bag clothing and even that day no delivery worst company ever
Everyone needs to calm down Orders take around a week to come there was not a confirmation email but just have some patience. Authentic items arrived on time for me and the reason it’s directing you to a different website is because they bloody closed down. Hence the closing down SALE!!!
Want to return an expensive item with the 14 day return policy, emailed customer service and have received a bounce back email, has this company ceased trading? What an absolute joke!! Will be contacting my bank and be pursuing legal action to obtain my funds.
Tbh when it was good it was good, got a load of Boss and Tommy H stuff, but then suddenly website re-directed to get the label ot Flannels brownbag and woodhouse both part of clothingsite. Then no response to calls and now emails bounce back, i have 4 big bags to return with no invoices sent ot return labels, also some things were missing, nowt i can do about it, only saving grace could be that i purchased through Paypal so hopefuly some protection
SCAMMERS!!!! I m trying to process a return and website is now redirecting me to getthelabel.com website! Impossible to reach out to the customer service obviously! I m gonna raise a small court claim against this company. Unacceptable.Full stop!
I orderded some tops in the sale on 7/3/23, but no email confirmation, and not even a reply to the numerous messages ive sent. Awful!.. i will be asking for a refund and reporting to trading standards by the end of the day, if no reply.
Received an order without paperwork, i need to process a refund due to the sizing not quite fitting, I now can not find a contact number or address to post the refund because their entire website is redirecting to getthelabel.com ?? Any idea what is going on here?
Well I echo what people are saying got an email on the 7th placed an order but didn't get a email confirmation I contacted the email address and got a reply yesterday saying they got my order. Today I got another email stating my order had been dispatched with 3 diesel sweatshirts missing tried to contact support but the site is now closed down and you are lead to another site. Complete robbers ,taking orders until the site was shut knowing they are just taking our money
Ordered this morning at bbclothing.co.uk and no order confirmation. Website now redirects to getthelabel.com and doesn't accept my log in. SCAM
I've shopped with this company for a few years and its always been hit and miss with returns and inaccurate information, but mostly good discount on decent designer brands... I've ordered on thier closing down sale and I think they will send you whatever they have got left in stock, because the size I ask for wasn't the size they sent and then they had the cheek to put their own tag on it as if I wouldn't notice it was massively too big!!! I've emailed them and waiting a reply, so you may be disappointed with what you received and like some other reviews I've rey they try to charge you to return it!!!!
Love this website so sad it’s ending can someone give me a next website I can order true religion from?
Great service very reasonable prices shame they are going thank you for the time
Good discount on sale items,quick delivery also. Had an issue with my order,sorted quickly with no fuss Recommend
Just had a email to say they are closing down? Why?
Order accepted, payment taken from bank account, order cancelled. Allegedly due to a malfunction with their website. Don’t do business with this company!
Brown Bag Clothing is an online retailer specializing in discounted branded clothing and footwear. Operating under the domain www.bbclothing.co.uk, the company offers a wide range of designer apparel at significant markdowns, with discounts reaching up to 75% off the recommended retail price. Customers can find popular brands such as adidas, Nike, Lacoste, and Timberland across various categories, including men's and women's clothing, footwear, and accessories. The target market for Brown Bag Clothing includes budget-conscious consumers seeking quality fashion at affordable prices. The platform provides an extensive selection of items, allowing shoppers to browse by price, brand, and popular offers. With a focus on delivering value, the company aims to cater to individuals looking for stylish clothing and footwear without compromising on quality or brand recognition.
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