Honest
Honest, clear and great value

Direct Travel Insurance is an online provider of travel insurance solutions, catering to a diverse range of customer needs, including single trip, annual multi-trip, and specialized coverage for activities such as skiing and cruising. The company offers policies that cover medical expenses, trip cancellations, and various sports and activities, ensuring that travelers have comprehensive protection during their journeys. Targeting both leisure travelers and those with specific health requirements, Direct Travel Insurance is committed to providing tailored insurance options, including coverage for pre-existing medical conditions without age restrictions. With a user-friendly website, customers can easily compare policies and purchase insurance online, often benefiting from promotional discounts. The company serves over 300,000 travelers annually, emphasizing its dedication to customer satisfaction and reliable service.
Direct Travel Insurance receives overwhelmingly positive feedback for its user-friendly service and competitive pricing. Many customers find the process of setting up policies straightforward and appreciate the ease of completing forms.
Reviewers highlight the excellent customer service, noting prompt responses and friendly staff. However, some consumers express frustration regarding claims processing, citing slow response times and delays in outcomes, particularly after incidents while traveling. Despite these concerns, the majority of feedback emphasizes the overall value and quality of the insurance provided. Customers feel reassured by the support offered during emergencies, which enhances their travel experience. Overall, Direct Travel Insurance is viewed positively, with a strong emphasis on ease of use and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,003 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.9 | 9 |
| Oct 24 | 4.4 | 29 |
| Nov 24 | 4.4 | 8 |
| Dec 24 | 4.8 | 10 |
| Jan 25 | 4.8 | 35 |
| Feb 25 | 4.9 | 44 |
| Mar 25 | 4.7 | 37 |
| Apr 25 | 4.9 | 36 |
| May 25 | 4.8 | 32 |
| Jun 25 | 4.9 | 44 |
| Jul 25 | 4.5 | 8 |
| Aug 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to set up for my wife & Children now Adults to travel to China”
“Still no money, still no communication and when you look the company up there are two both which aren't active”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +2% | 1,003 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Direct Travel Insurance is #5 of 5 on overall rating in this group.
500 reviews of Direct Travel Insurance. Filter by what matters to you.
Over a year ago
Very easy to set up for my wife & Children now Adults to travel to China
Over a year ago
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting the outcome when ever i email them i have to wait a week for a response this ha... See more
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Honest, clear and great value
The company that absolutely leaves you to die in any holiday destination you go to, and while leaving you to die, they also make fun of you and take your money from you. Although I notified them of my emergency 4 times by e-mail, they returned to me by e-mail and gave me a phone number and a phone number. and while I was dying, they told me to call me to call this phone number. Apart from that, instead of directing me to the hospital, instead of directing me to private clinics or instead of sending me a private ambulance, they did not answer any more questions and left me to die. Then we called the number they gave us and the number they gave us just gave us a ridiculous suggestion and said if you can go to the State hospital there and closed the subject, they are such a shameless company.
Very easy to set up for my wife & Children now Adults to travel to China
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting the outcome when ever i email them i have to wait a week for a response this has been an awful experience!!!!
Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.
Easy to use good quality insurance
After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and from Manchester airport. I'm pleased to say everything went smoothly and we returned safely. I really can't thank them enough!
Easy and very straight forward and really good prices for Travel insurance , haven’t used it and hopefully don’t have to x
Customer service is excellent. A query I had was dealt with straight away no problems. Friendly and polite.
You didn't dismiss me because I've got high blood pressure, others I've tried won't insure you if you tike the box to say your under medication thay don't want to no .
Great price , website was easy to use
Had to ring twice and on the second time the price reduced
Prompt, transparent and easy to deal with
So easy good price just what we needed
Very easy to do.
Direct Travel Insurance is an online provider of travel insurance solutions, catering to a diverse range of customer needs, including single trip, annual multi-trip, and specialized coverage for activities such as skiing and cruising. The company offers policies that cover medical expenses, trip cancellations, and various sports and activities, ensuring that travelers have comprehensive protection during their journeys. Targeting both leisure travelers and those with specific health requirements, Direct Travel Insurance is committed to providing tailored insurance options, including coverage for pre-existing medical conditions without age restrictions. With a user-friendly website, customers can easily compare policies and purchase insurance online, often benefiting from promotional discounts. The company serves over 300,000 travelers annually, emphasizing its dedication to customer satisfaction and reliable service.
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