OfficeSupply.com is an online retailer that provides office supplies and business products to customers through e-commerce. The company likely offers a range of workplace essentials including stationery, office equipment, furniture, and organizational supplies for businesses and individual consumers. As a web-based supplier, they facilitate convenient ordering and delivery of office-related products.
OfficeSupply.com receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers praise the swift shipping and quality of items, such as chairs and office supplies, many others report serious issues with order fulfillment.
Complaints frequently mention receiving incorrect items, such as fewer units than ordered or entirely different products, leading to frustration and disappointment. The return policy also garners criticism, as several customers find it restrictive and unhelpful, complicating the process of rectifying order mistakes. Despite a few positive experiences highlighting great prices and fast delivery, the overwhelming sentiment reflects a lack of trust in the company's ability to fulfill orders accurately. Overall, the sentiment leans negative, with many advising potential customers to shop elsewhere.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.7 | 3 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 3.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 3.0 | 2 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Great prices”
“Ordered two boxes of 240 pencils”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Office Supplies.
| Company | Overall | Legit | Value | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 1.8 out of 5 (poor) | — | 25 |
| 4.0 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | — | 2.7 out of 5 (poor) | +111% | 1,000 | |
| 3.3 out of 5 (fair) | 100 out of 100 | — | — | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: OfficeSupply.com is #4 of 5 on overall rating in this group. On service, Totaljobs scores higher (4.9 vs 1.8).
25 reviews of OfficeSupply.com. Filter by what matters to you.
They carried an item that had been discontinued in all retailers I have looked at recently. They are legit. I placed an order on Monday (Labor Day) and received the items on Wednesday, exactly as described, with no problems. Would highly recommend!
Found a chair on their website and ordered based on their advertised shipping speed. Many days have passed since that expected arrival date, each time I contact them my order is "delayed" and they have now sent me two invalid shipping numbers. The shipper, SAIA, has no record of my order. Trying for a refund next, I guess. Their location in Wisconsin is "permanently closed" according to Google with only two reviews, but somehow they have 4.6 stars advertised on their website and recent reviews. All very suspicious based on their 1 and 2 star review everywhere else. My fault for trying someone new, I guess.
I had read so many negative reviews I almost didn’t order my new office chair, but I decided to take a chance since their price in the chair I wanted was so much better than any other I could find. So pleasantly surprised that my chair was delivered so quickly and it was in perfect shape. I am completely satisfied with this experience!!!
I purchased a very nice office chair from them. It arrived very quickly and without issues. I will probably order from them again.
Quick answers to the questions people ask most.
We offer a comprehensive selection of office supplies including paper products, writing instruments, filing supplies, desk accessories, technology items, and furniture. Our inventory includes both name-brand and generic options to meet various budget requirements. We also carry specialty items for specific industries and professions.
Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM EST. Our website is accessible 24/7 for browsing and placing orders. Orders placed after business hours will be processed the next business day.
Yes, we provide volume discounts for bulk purchases and have special pricing tiers for businesses. The discount percentage increases based on order quantity and frequency. Contact our sales team for a customized quote on large or recurring orders.
We offer standard ground shipping, expedited 2-day delivery, and next-day shipping options. Free standard shipping is available on orders over $50. Delivery times may vary based on your location and product availability.
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view order status and tracking details. Our customer service team can provide updates if you need additional assistance.
We accept returns within 30 days of purchase for unused items in original packaging. Custom or personalized items may have different return restrictions. Contact our customer service team to initiate a return and receive a prepaid shipping label.
Yes, we provide business accounts with features like purchase orders, invoicing, and net payment terms for qualified companies. Business accounts also include access to exclusive pricing and dedicated account management. Apply online or contact our business sales team to get started.
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 64% are 1–2★.
I’d give 0 stars if I could. Photos in the product description were misleading and they offer absolutely no help with returning large items. Extremely disappointed with the lack of customer support. The cost of packaging and shipping back myself was close to $400 and they don’t allow self drop offs. They also don’t help pay for the shipment back nor guarantee refunds upon the return. I will never be purchasing something from OfficeSupply.com again.
You can reach our customer service team by phone at 1-800-OFFICE-1, email at support@officesupply.com, or through live chat on our website. We also have a comprehensive help center with answers to common questions. Our team is committed to responding to all inquiries within 24 hours.
Yes, we offer price matching on identical items from major competitors' advertised prices. The item must be in stock and available for purchase from the competitor. Contact our customer service team with the competitor's pricing information to request a price match.
OfficeSupply.com is an online retailer that provides office supplies and business products to customers through e-commerce. The company likely offers a range of workplace essentials including stationery, office equipment, furniture, and organizational supplies for businesses and individual consumers. As a web-based supplier, they facilitate convenient ordering and delivery of office-related products.
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