e-FOOD is an online platform that specializes in food delivery services, connecting consumers with a wide variety of restaurants and eateries. The company operates through its user-friendly website, www.e-food.gr, where customers can browse menus, place orders, and have their meals delivered directly to their homes or offices. e-FOOD aims to provide a convenient and efficient dining solution for individuals and families looking to enjoy meals from local food establishments without the need to dine out. The target market for e-FOOD includes busy professionals, families, and anyone seeking a simple way to access diverse culinary options quickly. By partnering with numerous restaurants, the company offers consumers a broad selection of cuisines and dining experiences, catering to various tastes and dietary preferences. e-FOOD is committed to enhancing the food delivery experience through its intuitive platform and reliable service, making it a valuable resource for those in need of quick meal solutions.
e-FOOD receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor customer service and delivery issues. Reviewers frequently report receiving wrong orders, delayed deliveries, and a lack of accountability from the company when mistakes occur.
While some customers appreciate the food quality and have had positive interactions with polite delivery staff, these instances are overshadowed by complaints about unresponsive customer support and the absence of consumer rights. Issues such as high delivery fees and the inability to use coupons effectively further exacerbate dissatisfaction. Many people feel that e-FOOD fails to manage its customer volume adequately, leading to a chaotic experience. Overall, the sentiment is predominantly negative, with a significant number of users advising others to avoid the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 117 | 100% | +0.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 1.0 | 7 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.2 | 5 |
| Jul 25 | 1.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 117 most recent reviews.
“for online delivery”
“There is no acceptance of responsibility for the mistakes their delivery men and the restaurants they cooperate with do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | — | 117 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: e-FOOD is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
117 reviews of e-FOOD. Filter by what matters to you.
Over a year ago
Όλα καλά όταν δεν υπάρχει κάποια αναστάτωση. Οι ντελιβεραδες όλοι ευγενικοί, ακομα και όταν μία φορά τους έστειλα σε λάθος διευθυνση, πηραν τηλ, συνεννοηθήκαμε και ήρθαν χωρίς το παραμικρό παράπονο πο... See more
Over a year ago
Ενώ πέρασα το κουπόνι των 7e που είχα και έγραψε η πλατφόρμα τους πως είναι έγκυρο και θα αφαιρεθεί το ποσό κατά την αποστολή, η χρέωση ήταν χωρίς να ληφθεί υπόψη του κουπόνι και από την επικοινωνία μ... See more
Over a year ago
It is almost permanent down because (i think they have idiot admin who is blocking me in the firewall). I am a consumer thati order every day and now i had to change platform because simply it is wor... See more
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There is no acceptance of responsibility for the mistakes their delivery men and the restaurants they cooperate with do. They keep delivering wrong orders, or partly correct orders with missing items or missing cutlery. You're left spending the little free time you have in your day chatting with their support, just to get the full right order after lots of waiting. With no monetary compensation of course.
Όλα καλά όταν δεν υπάρχει κάποια αναστάτωση. Οι ντελιβεραδες όλοι ευγενικοί, ακομα και όταν μία φορά τους έστειλα σε λάθος διευθυνση, πηραν τηλ, συνεννοηθήκαμε και ήρθαν χωρίς το παραμικρό παράπονο που δικαίως θα επρεπε να εχουν.
Ενώ πέρασα το κουπόνι των 7e που είχα και έγραψε η πλατφόρμα τους πως είναι έγκυρο και θα αφαιρεθεί το ποσό κατά την αποστολή, η χρέωση ήταν χωρίς να ληφθεί υπόψη του κουπόνι και από την επικοινωνία μαζί τους κατάλαβα πως δε λαμβάνουν καμία ευθύνη για ό,τι έγινε. Δε μου επιστράφηκε το ποσό και ούτε παραδέχθηκαν πως το μήνυμα που εμφάνισε η πλατφόρμα τους ήταν λανθασμένο. Η εξυπηρέτηση τους απλά απαράδεκτη!
It is almost permanent down because (i think they have idiot admin who is blocking me in the firewall). I am a consumer thati order every day and now i had to change platform because simply it is working. The last 2 years i have this problem EVERY DAY
No mess they make is their responsibility (it is under Greek and EU law), they operate like the mafia, comsumers have zero rights here
Ordered from a restaurant, and paid for the order, however the restaurant after 2-3 mins replied that they would not fulfill the order. I received an email from e-food that they will refund the money in the following days, it is over a month now that I am checking my bank account and there is no refund. Talked to customer support and they told me that its not up to them its up to the bank and I should research this with the bank!!! This is totally unprofessional and waste of my time, they should resolve the issue and not me chasing my money... But the most important thing is that they should not charge before the restaurant accepts the order!!! This way now, you think you have received the money back as they promissed and you forget about it. If you dont chase it, you lose your money!!!
Αγάπες άμα δε μπορείτε να εξυπηρετείτε σωστά τον όγκο πελατών που έχει πλέον η εταιρεία, προσλάβετε περισσότερο κόσμο. Αλλά ναι ξέχασα, δε συμφέρει να πληρώσετε προσωπικό καλά και να τους προσλάβετε κανονικά. Τι να πει κανείς, εδώ δε πληρώνετε καλά τους agents σας και όλο ψάχνετε. 🤣 Αντε πηγαίνετε στο linkedin τώρα να μας το παίξετε δηθενια και κορπορατιλα. Περίεργοι 🤣 Ευτυχώς υπάρχει και ανταγωνισμός πλέον.
Most of Worst the delivery foods are very delayed , very bad company , without telephone for customer care services .
Στο 80% των καταστημάτων έχει 3 και 4 ευρώ χρέωση delivery συν τις έξτρα χρεώσεις..... Βρε νούμερα.... Ο κόσμος παιρνει 740 το μήνα με 450 ενοίκιο και σεις θέλετε να τα δώσετε στους αλλοδαπούς από τριτοκοσμικες χώρες, που στη χώρα τους δεν είχαν ούτε ποδήλατο, τους δώσατε μηχανάκι. Απαράδεκτοι
Οτι χειρότερο μπορείς να βρεις για να φας , καμία υποστήριξη στους πελάτες για λάθη καταστημάτων που υποστηρίζουν, ΜΕΙΝΕΤΕ ΜΑΚΡΙΑ
I had an incredibly frustrating and disappointing experience with efood that has completely destroyed my trust in the platform. On a recent evening, I placed an order as usual through the app, only to have it marked as "Delivered" without ever being delivered. I was unable to reach the restaurant for nearly half an hour, and when I tried to contact efood, I discovered that they no longer offer any phone support – an outrageous decision for a customer-facing service. The in-app chat was also non-functional, constantly returning an error message every time I attempted to send a message. This left me with no way to reach anyone – neither the restaurant nor efood – for over an hour. Eventually, I got through to the restaurant, who informed me that the order had never even reached them. The system had failed entirely. After wasting nearly two hours, I managed to reach someone via a phone number intended for partners, who promised to follow up – but never did. Even after more than half a day, I received no response or resolution. This experience was not just disappointing, it was infuriating. The complete lack of accountability, the absence of any working customer support, and the apparent indifference toward loyal users is simply unacceptable. I used to be a frequent customer, but this incident has made it impossible for me to continue using the service. efood, you need to take serious responsibility for your failures and offer proper compensation, not just for the lost order but for the time, frustration, and sheer lack of basic customer care.
The worst delivery site , I was member 10 years ago, they don’t give offers, they don’t respect customers
No customer service whatsoever. Don't bother using efood. If anything goes wrong with your order, and it will, you are on your own.
efood is DANGEROUS nowadays. All major companies have a phone line for EMERGENCY SITUATIONS. I don’t know if any of you have ever tried to type in a mobile chat while your hands are shaking because you’re accompanying someone to the emergency room. Yesterday, a serious food poisoning incident happened to someone very close to me. The phone number of the restaurant from which the food was ordered wasn’t working. I spent an hour and a half trying to notify the restaurant through efood not to serve that food to another customer until it was checked. I asked through the "live chat" (funny, right) to be called as soon as possible so I could explain the situation. "Eleni G." replied that I could only speak with her (not the appropriate department) and only through the "live chat" in order to explain what happened. I don’t know if any of you have ever tried to type in a mobile chat while your hands are shaking because you’re accompanying someone to the emergency room. Very clever, efood. Congratulations. After an hour and a half of trying, someone from efood finally called me so I could explain the situation, and they assured me they would contact the restaurant to inform them (again, after an hour and a half). The efood representative and I both agreed that what "Eleni G." told me wasn’t exactly accurate, since there are plenty of cases where phone communication with efood does take place. At this point, let me say well done to efood for the training they gave to "Eleni G." and well done to "Eleni G." herself for reacting to the report of this EMERGENCY INCIDENT with professionalism, seriousness, awareness of the danger — and of course, absolutely no sarcastic tone. Well done, efood. Well done, Eleni G. Unfortunately, I have no influence on public opinion and no platform to share my experience with a large audience. But I’ll do everything I can to stop as many people as possible from continuing to use efood, because it has now literally become DANGEROUS. To efood είναι πλέον ΕΠΙΚΙΝΔΥΝΟ. Όλες οι μεγάλες εταιρίες έχουν τηλεφωνική γραμμή για ΕΠΕΙΓΟΝΤΑ ΠΕΡΙΣΤΑΤΙΚΑ. Δεν ξέρω αν έχει κανένας σας προσπαθήσει να γράψει σε chat στο κινητό την ώρα που τρέμει διότι συνοδεύει άνθρωπο στα επείγοντα. Χθες υπήρξε σοβαρό περιστατικό δηλητηρίασης σε κοντινό μου πρόσωπο. Το τηλέφωνο του καταστήματος, από το οποίο έγινε η παραγγελία του φαγητού, δεν λειτουργούσε. Προσπαθούσα επί μιάμιση ώρα να ενημερώσω το μαγαζί μέσω efood να μην σερβίρει το φαγητό σε κάποιον άλλον πελάτη πριν το ελέγξει. Ζήτησα μέσω "live chat" (αστείο) να με καλέσουν το συντομότερο δυνατό για να εξηγήσω την κατάσταση. Η "Eleni G." μου απάντησε ότι μπορώ να μιλήσω μόνο με εκείνη (όχι με το υπεύθυνο τμήμα) και μόνο από το "live chat" για να εξηγήσω την κατάσταση. Δεν ξέρω αν έχει κανένας σας προσπαθήσει να γράψει σε chat στο κινητό την ώρα που τρέμει διότι συνοδεύει άνθρωπο στα επείγοντα. Πολύ έξυπνο efood, συγχαρητήρια. Μετά από μιάμιση ώρα προσπάθειας, με πήραν τηλέφωνο από το efood για να τους εξηγήσω την κατάσταση και με διαβεβαίωσαν ότι θα καλέσουν το μαγαζί να ενημερώσουν (ξαναλέω, μετά από μιάμιση ώρα). Συμφωνήσαμε με την υπάλληλο του efood ότι αυτό που μου είπε η "Eleni G." δεν ισχύει ακριβώς καθώς υπάρχουν πολλές περιπτώσεις στις οποίες υπάρχει τηλεφωνική επικοινωνία με το efood. Σε αυτό το σημείο να πω ένα μεγάλο μπράβο στο efood για την εκπαίδευση που έκανε στην "Eleni G." και ένα μεγάλο μπράβο στην "Eleni G." που αντέδρασε στην αναφορά αυτού του ΕΠΕΙΓΟΝΤΟΣ ΠΕΡΙΣΤΑΤΙΚΟΥ με επαγγελματισμό, σοβαρότητα, αίσθηση του κινδύνου και φυσικά χωρίς καθόλου ειρωνικό τόνο. Μπράβο efood, μπράβο Eleni G. Δυστυχώς, δεν έχω καμία επιρροή στην κοινή γνώμη και ούτε πλατφόρμα να μεταφέρω την εμπειρία μου σε μεγάλο αριθμό ατόμων. Θα κάνω ό,τι περνάει από το χέρι μου όμως για να αποτρέψω όσο περισσότερους ανθρώπους μπορώ από το να συνεχίσουν να χρησιμοποιούν το efood διότι είναι πλέον κυριολεκτικά ΕΠΙΚΙΝΔΥΝΟ.
Pathetic ..2 hours..communication zero...use wolt
First order 15min after cancelled. Second order 30min cancelled. Waste of time, they let shops do what they want.
Twice in four days there were missing items in my order. Talked to customer service and the restaurant but it was impossible to find what went wrong. I simply uninstalled the app from my phone. I think talking directly with the restaurant, since most of them have their own delivery people, is safer.
Never on time and my food permanently delivered cold!! Customer support chat is AI program not a human!!! Bad company with Bad quality service!!!
No refunds from supermarket Sklavenitis when they charged me for missing items. Customer support still hasn't respond days after the incident. Also, there is no phone to contact them because they know they are bad. I will either sue them or call my bank to cancel the transaction as malicious.
e-FOOD is an online platform that specializes in food delivery services, connecting consumers with a wide variety of restaurants and eateries. The company operates through its user-friendly website, www.e-food.gr, where customers can browse menus, place orders, and have their meals delivered directly to their homes or offices. e-FOOD aims to provide a convenient and efficient dining solution for individuals and families looking to enjoy meals from local food establishments without the need to dine out. The target market for e-FOOD includes busy professionals, families, and anyone seeking a simple way to access diverse culinary options quickly. By partnering with numerous restaurants, the company offers consumers a broad selection of cuisines and dining experiences, catering to various tastes and dietary preferences. e-FOOD is committed to enhancing the food delivery experience through its intuitive platform and reliable service, making it a valuable resource for those in need of quick meal solutions.
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