Delivery ripoff
4.99 for standard delivery? Free delivery on certain items apparently no longer a thing? Yeh, good luck with that... Been using Ebuyer for a decade, not anymore.

Ebuyer (UK) Limited is an online retailer specializing in electronics and technology products. The company offers a wide range of items including computer hardware, software, gaming devices, and various consumer electronics. With a focus on providing quality products at competitive prices, Ebuyer caters primarily to individual consumers, businesses, and educational institutions looking for reliable tech solutions. Through its user-friendly website, www.ebuyer.com, the company enables customers to browse and purchase a diverse selection of electronic goods. Ebuyer also emphasizes customer service, offering support and guidance to help shoppers make informed purchasing decisions. By maintaining a comprehensive inventory and fostering a straightforward online shopping experience, Ebuyer serves as a go-to destination for those in need of electronics and technology products in the UK market.
Ebuyer (UK) Limited receives a mixed reception from consumers, with a significant number of negative experiences overshadowing the positive ones. While some customers praise the company for its wide range of products, good pricing, and prompt delivery, many others report severe issues with order fulfillment and customer service.
Complaints frequently mention delays in delivery, unresponsive support, and difficulties in obtaining refunds, with one reviewer stating they waited over three weeks for a refund with no follow-up. Additionally, several customers express frustration over items not being delivered at all, leading to accusations of the company being a scam. Despite a handful of positive reviews highlighting efficient transactions and good product quality, the overall sentiment leans heavily towards dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivery was good”
“My 15 year old son used his birthday money to pay for a computer monitor on 1st August 2025 also paying additional fe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Quality | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.9 out of 5 (fair) | 2.5 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Ebuyer (UK) Limited is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.3).
60 reviews of Ebuyer (UK) Limited. Filter by what matters to you.
4.99 for standard delivery? Free delivery on certain items apparently no longer a thing? Yeh, good luck with that... Been using Ebuyer for a decade, not anymore.
Excellent service l, very quick delivery and great price
Ordered a new computer from eBuyer only to find out they entered administration, they stopped responding setup a new website under a different company. They will not give me a refund or give me my product, I am very fortunate I paid with PayPal so I have raised a dispute. I am sorry they went under but honour open orders were money was taken for products!
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 62% are 1–2★.
Ordered on the 2/8 and still have not received my product(13/8).
Unable to access my account to install purchased Office digital license. My account is no longer registered there at all.
Unable to access purchased office product key to install product.
I would advise you to consider using an alternative delivery system-avoid PARCELFORCE -I have been waiting for a parcel to arrive from your company for over a week and nobody has told me where exactly my parcel is I have emailed spent hours on the telephone and still have no product that I have paid for !!!
I wrote a review yesterday stating I reckoned the company in trouble. No phones or emails bounced. Today no website. An article dated 6th August 2025 states company being wound up by landlord. BEWARE. COMPANY HAS ALLEGEDLY CLOSED DOWN. Do not rely on me. Look up Ebuyer closed . BE VERY CAREFUL
Good product
I ordered two items, and the first was sent out and delivered the next day as promised. However, the two hard dives did not arrive at the same time. The first item, a NAS, was not usable without them, and when I ordered it, a next-day delivery was promised. The phone line is not working and only gives you a recorded message before cutting you off. I received an email stating that they would be delayed by at least 48 hours, but only after the delivery deadline. You cannot cancel the order online and you have to email them. The full amount was taken for all the items, even though one item was delivered, and I have to request a refund. Not sure I will use them again
Order not received. I didn't even know they were shutting down
Made an order August 2025, payment taken, company now folded. Yet another example of legalised theft from scum.
I would not recommend eBuyer to anyone looking for an easy transaction. I bought a laptop power supply for a Dell machine, and paid for overnight delviery. They didn't dispatch the item, or inform me they couldn't deliver it. I called and asked for an update, and was told it was not in their hands but a third party warehouse dispatch centre. It's now been over a week, and having requested a refund as they could send the item, I've been told that they can't currently offer a refund, as the order hasn't been cancelled with their supplier. Have now escalated this with PayPal as customer service at eBuyer is less than impressive.
Not very impressed with this laptop I have been locked out on several occasions whilst in us dealing with programmes and unable to return I am told there are faults within the operating system.Would like a refund on payment please
I am still waiting for the delivery
Ebuyer (UK) Limited is an online retailer specializing in electronics and technology products. The company offers a wide range of items including computer hardware, software, gaming devices, and various consumer electronics. With a focus on providing quality products at competitive prices, Ebuyer caters primarily to individual consumers, businesses, and educational institutions looking for reliable tech solutions. Through its user-friendly website, www.ebuyer.com, the company enables customers to browse and purchase a diverse selection of electronic goods. Ebuyer also emphasizes customer service, offering support and guidance to help shoppers make informed purchasing decisions. By maintaining a comprehensive inventory and fostering a straightforward online shopping experience, Ebuyer serves as a go-to destination for those in need of electronics and technology products in the UK market.
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