CrowdTrust is an impartial review platform dedicated to resolving disputes within the energy sector. The company provides a free service that assists consumers and businesses in addressing complaints against energy suppliers, brokers, and flexibility service providers. By facilitating communication between parties, CrowdTrust aims to ensure that issues are resolved efficiently and fairly. Targeting both residential consumers and businesses, CrowdTrust is equipped to handle a wide range of energy-related disputes. The platform also offers registration options for energy suppliers and brokers, enabling them to join the scheme and enhance their customer service capabilities. With a commitment to transparency and impartiality, CrowdTrust plays a crucial role in improving the overall experience within the energy market.
The Energy Ombudsman receives a mix of reviews, with a significant majority praising its service. Many customers highlight the helpfulness and professionalism of the staff, noting that cases are often resolved quickly and effectively, with personal communication throughout the process.
Reviewers express gratitude for the ombudsman's role in resolving disputes with energy suppliers, emphasizing the importance of their intervention in recovering lost funds. However, there are notable complaints regarding the handling of cases, with some consumers feeling that their issues were not adequately addressed or that the process was a waste of time. A few reviewers mention a lack of transparency and perceived bias in favor of energy companies. Overall, while many appreciate the support provided, frustrations with case management and resolution times persist.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.3 | 22 |
| Oct 24 | 3.8 | 50 |
| Nov 24 | 3.3 | 80 |
| Dec 24 | 3.0 | 54 |
| Jan 25 | 3.6 | 82 |
| Feb 25 | 3.5 | 153 |
| Mar 25 | 3.8 | 121 |
| Apr 25 | 3.6 | 128 |
| May 25 | 3.8 | 97 |
| Jun 25 | 3.8 | 118 |
| Jul 25 | 4.1 | 95 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent service and case handled in the time frame stated I was kept informed throughout the process including pers...”
“To be honest I found the process a waste of my time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Government Services.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | +9% | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Energy Ombudsman is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 3.8).
500 reviews of Energy Ombudsman. Filter by what matters to you.
Over a year ago
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working g... See more
Over a year ago
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Over a year ago
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
So incredibly helpful start to finish I couldn't have done it without them . British Gas had been messing me about for 12 months- all resolved now Thank you so much
The staff were immensely helpful and understanding, acted exactly in the timetable they gave me on my first call. If you require their service do not hesitate
I was being really messed around by Scottish Power, and this case took months to resolve because of their evasiveess and dishonesty, but Naz at the energy ombudsman really stood out by standing her ground for over six months until Scottish Power relented and did asa she had asked in the first place. Can't recommend her and the ombudsman enough.
Despite my haphazard attempt at explaining my complaint, Richard, finished entering details on my behalf and began the investigation. Top service.
Failed to address the issue raised. No explanation of the rationale of finding in favour of OVO who were clearly contravening basic contract law.
Subject: A Heartfelt Thank You Dear Beverley Young, I hope this message finds you well. I wanted to take a moment to express my deepest gratitude for your invaluable assistance regarding my dispute with British Gas. Your dedication and support over the past couple of months made an incredibly challenging situation much more manageable for me. From our very first interaction, your patience and understanding shone through. I appreciate how you took the time to listen to my concerns and guided me through the process of gathering evidence to support my case. Your expertise and attention to detail were evident, and it was clear that you genuinely cared about helping me find a resolution. Thanks to your hard work, British Gas has finally recognised their oversight and dropped the massive bill that I should have never been charged. This outcome has made a tremendous difference in my life, and I cannot thank you enough for your efforts. You truly deserve a medal for your commitment to consumer advocacy and the kindness you showed me throughout this ordeal. I am grateful for your service and proud to have someone like you in the role of Energy Ombudsman. Thank you once again for everything. Warm regards, Helen
To be honest I found the process a waste of my time. I presented a lot of support evidence to support my case against the Utility Company most of which seemed to be ignored. I could have presented more if the on/line system allowed
Waste of time and effort even though I had the law on my side that didn’t matter to the ombudsman, they supposedly have there own laws. They are biased against landlords and are to lazy to learn about the law.
I escalated my issue as usual via the Resolver online customer complaints system promoted by Martin Lewis after 8 weeks . The Energy Ombudsman did not respond . I contacted them directly . It then took a further 2 months to complete the investigation while arrears accrued meaning that even though this issue was not of my creation (agreed by the ombudsman) I now have a payment plan that is higher over 12 months than would have been had they responded sooner . On reflection I also feel their opinion on what constitutes a reasonable goodwill payment from the supplier now I fully understand the financial impact going forward is wrong .
The Ombudsman service provided a clear, fair, and thorough investigation into my complaint against British Gas. My case handler, Jennifer Diable, showed understanding of the issues and ensured that British Gas acknowledged their failures — both in billing and customer service. The outcome was well-reasoned, and the resolution (including backbilling adjustments, a goodwill payment, and a written apology) was appropriate and reassuring. I felt listened to and supported throughout the process.
Truly abysmal - waste of time and money. They didn't even read the documents carefully ( if at all some of them). I don't understand how people can be paid to do such a poor job.
Richard Jones was a good listener and completed my complaint to my advantage. But I am still waiting for E.on to send me an apology.
Easy to deal with and very customer focused.
Thank you. Issue raised, investigated and resolved within the month. A clear, fair, efficient and understanding service. Thank you Louise for all you did.
Kept informed every step of the way , in the end the decision was fair
Approachable, prompt and professional in explaining and carrying out the process.
CrowdTrust is an impartial review platform dedicated to resolving disputes within the energy sector. The company provides a free service that assists consumers and businesses in addressing complaints against energy suppliers, brokers, and flexibility service providers. By facilitating communication between parties, CrowdTrust aims to ensure that issues are resolved efficiently and fairly. Targeting both residential consumers and businesses, CrowdTrust is equipped to handle a wide range of energy-related disputes. The platform also offers registration options for energy suppliers and brokers, enabling them to join the scheme and enhance their customer service capabilities. With a commitment to transparency and impartiality, CrowdTrust plays a crucial role in improving the overall experience within the energy market.
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