Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.
Explore Learning has a positive customer experience.
Explore Learning receives high praise from customers, with many highlighting the positive impact on their children's confidence and enjoyment of learning. Reviewers appreciate the tailored approach to education, noting that sessions are customized to meet individual learning needs, which has led to significant improvements in their children's performance.
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The supportive and professional staff, including specific mentions of tutors like Jenna and Molly, contribute to a welcoming environment that encourages students to engage with their studies. However, some parents express concerns about the online interface, suggesting it may not foster continuous guidance effectively. Additionally, a few reviews mention the lack of Sunday sessions and the turnover of tutors as areas for improvement.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,001
100%
-0.1
● Low
4.7 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6▼ 0.1
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.0
10
Sep 24
4.5
35
Oct 24
4.7
18
Nov 24
4.6
25
Dec 24
4.7
25
Jan 25
4.5
33
Feb 25
4.8
21
Mar 25
4.7
41
Apr 25
4.4
27
May 25
4.6
46
Jun 25
4.5
25
Jul 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 457 positive reviews
Customer service22%
100 mentions
Helpful support17%
76 mentions
Friendly staff14%
62 mentions
Professionalism7%
34 mentions
“Great facility, fantastic support, flexible, learning is tailored to the individuals need and ability”
On “Customer service” · Jun 23, 2025
Top complaintsof 33 negative reviews
Customer service42%
14 mentions
Refund18%
6 mentions
Cancellation15%
5 mentions
Charges12%
4 mentions
“Terrible customer service and also some terrible tutors you need to be very selective with who you are given”
On “Customer service” · May 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
I found my tutoring experience very helpful. My tutor, Feyi, made me feel at ease and made me comfortable in my abilities. Every session she told me that I can do this and she believes in me. The topics she mainly helped me with I can now do easily and confidently all because of her. Throughout all my tuition with Feyi she was very professional and I looked forward to doing maths with her.
We are thrilled with our son's experience at Explore Learning Wolverhampton. Since joining the learning sessions, he has felt much happier and more interested in studying. We have noticed a significant improvement in his enthusiasm for learning. We want to extend our heartfelt thanks to Kelsey for her exceptional teaching and dedication. Her positive influence has made a remarkable difference in our son's educational journey.
My son has been attending and enjoying the support given by the team.
First with his transition from primary to secondary school.Then returning to help his GCSEs grades ,he wouldn’t have achieved the predicted grade's, maths being a grade 8 which he was super pleased with along with passing English
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I recently had the pleasure of enrolling my daughter in Explore Learning, and I couldn't be more thrilled with the progress she has made, all thanks to her amazing teacher, Lucy.
From the moment we joined the program, Lucy displayed a level of professionalism and dedication that was truly outstanding. Her knowledge and expertise in teaching were evident, and she knew exactly how to engage and motivate the children in her care.
What impressed me the most about Lucy was her ability to identify and address any barriers to learning that my daughter faced. She went above and beyond to provide personalized support and guidance, ensuring that my daughter had the tools and strategies to overcome any challenges she encountered.
Lucy's kindness and patience were also remarkable. She created a warm and nurturing environment where my daughter felt comfortable asking questions and seeking help. This level of care and attention made a significant difference in her progress and overall confidence in her abilities.
I wholeheartedly recommend both Explore Learning and Lucy as a teacher to any student who is looking to make significant strides in their education. The program's tailored approach and Lucy's exceptional teaching skills are a winning combination that has undoubtedly contributed to my daughter's excellent progress in school.
Thank you, Lucy, for your unwavering commitment to helping students succeed. You have truly made a difference in our lives.
Joanna
The team at North Cheam are amazing and really make explore learning!
My 2 daughter’s aged 9 and 4, both attended sessions in the North Cheam centre, initial I was a little worried of how my 4 year old would do but Sharon, Michelle, Phobe and the team really made it an enjoyable experience for both my daughter’s which really motivated them to learn and attended the sessions.
We recently moved out of area and had to transfer to a different centre, we miss the team dearly at North Cheam!
Thank you for all your help and support, Rupinder x
Putting my children in this centre has to be one of the best decisions I’ve made for them. My son and my nephew who is a looked after child go to this centre. When I say they have supported me with them and helped me when I needed it. They are a friendly team of staff that work together to keep the smooth running of the centre. They always greet us with a smile and know all the children’s names when they enter. I have recently had issues with my children’s school and talking to Carroll and Zehra has helped me be able to find the strength to move my kids to a better school. They are not just a tutor setting for me and my boys but a support network too. Hiba is the boys main tutor and she is amazing with both boys. She is calm and has a welcoming nature which helps the boys relax. She makes sure they believe in themself to achieve what she knows they should. They enjoy working with her.
Both my children attended explore learning in ashford for nearly 2 years, I couldn’t fault them in any way, they went above and beyond with my children’s learning , they were engaging them well and making it a comfortable place for them to be .
My youngest has autism and they managed to get all resources to help support her .
I’m so thankful they had a lovely bond which really helped . All staff were amazing initially but I would like to give a big shout out to Sian and Katy . They really did try their best. Communication was on point , they were professional and really did feel more like a friend rather than a “tutor”.
Thank you all at the ashford branch .
I’m sure we will return when the time is right!
Zurina x
We have attended this branch with our children since before 2017, starting with our eldest child that had become two years behind in his schools sublevels due to very late diagnosis of Irlen Syndrome, which is how we found out about Explore Learning. There he not only caught up but built some great relationships with his tutors and still in contact with one today who's teaching in Nepal. Her personally made maths sheets to remind children of the methods and very cheerful positive nature made his learning fun, interesting and this reflected in his school grades showing he was taking it all in. Over the years many tutors have worked with my children and always left an imprint on them with the way they share their knowledge and break down methods to find a way the children understand. Now my youngest has had parents meeting at her school who were very excited how quickly she's picked up the year 5 maths and mastered it raising her overall grades in maths and English above expectation. She loves the 11+ course and has asked if she can repeat the course next year . My children have always loved school and this is down to the support they have received from the Ashford team. The children have asked over the years why can the school teachers not be as happy as the explore tutors, also why do their teachers not talk to them like the explore tutors do, using compassion and showing an interest at why they do not understand so they can work through to find the solution together, Even why can explore staff not work at my school as they are much nicer.
I cannot recommend this centre enough, the managers are always on hand for a chat whether over concerns or parents meeting updates, the staff are always cheerful and engaging with the children. If only schools could take a few tips from the centre it would make them a much better place for the children.
I joined Explore Learning for the past few years and I am almost 7 years old now.My son that I brought in there is now in Year 8 in high school, and my daughter was at reception when she joined and is now in Primary 5. The last of my daughters joined at reception, and she is now in Primary 2.I have seen their progrress as they improve in Maths and English.We saw their handwriting improve over the years because the tutors helped them have sessions to practice handwriting using the booklets to do task. Another thing I do admire about this amazing tuition is the Creative learning that allows children to learn, think and reflect on their own. This allow my children to be good writers and able to participate in debate sessions and they become fearless learners.But sadly, this session has been removed from the Willesden Green Library Explore Learning Curriculum, which I think should be brought back to help these children learn about their world at large. The session is carried out online and lasts for an hour. Tutor-led and interactive, and they often play games such as hangman, and busstops. It was very good, and I would love it if it were added back.
Also, during half term, children have extra sessions where they come to centre to learn for about 30 minutes on topics they find challenging and teachers help them out with direct teachings and allow them to have a go with different examples. The term has changed now, even though we pay more, We do not enjoy any of these anymore and it is very concerning for parents. I have brought many friends who left due to all these changes and the high cost of living caused some to leave.
My children continue to enjoy the tuition, and that is why I am keeping them there while I do my bit as a mother at home. Charity begins at home, according to sayings. I still support my children with their learning, and the Centre should take time to reflect on the changes they brought in and how these children will be able to benefit academically.
Thank you for all you do and the changes will be soon
I can't say enough good things about the Explore Learning Centre in Gloucester! From the moment we walked in, the welcoming atmosphere was evident, and it's all thanks to the incredible team, especially Meg and Becca.
Meg and Becca are absolutely brilliant. Their dedication and passion for teaching shine through in every session. They have a remarkable ability to connect with children, making learning both fun and effective. My kids have thrived under their guidance, showing significant improvements not just academically but also in their confidence.
The personalised approach at Explore Learning Centre ensures that each child's unique needs are met, and Meg and Becca tailor their teaching strategies to suit individual learning styles. They are patient, encouraging, and always ready to go the extra mile to support the children.
I highly recommend the Explore Learning Centre in Gloucester to any parent looking for a supportive and engaging learning environment for their kids. Meg and Becca's exceptional skills and dedication have made a world of difference for us, and I'm sure they will for many others too. Thank you, Explore Learning, for such a fantastic experience!
Really good online platform at the comfort of your own house.. My daughter was having Maths lessons to help her prepare for SATS. She loves it. Tutors are really kind and patient and parents get a constant updates on the progress. Really recommend it.
The enthusiasm and energy the guys have at explore learning is incredible! My daughter loves it and has benefited from it immensely! Highly recommend it
The instant bond formed between
Arif and my son was so
Reassuring that I knew my son was in capable hands! Not the sort to just roll
Off a script and set of questions but to really teach like there was an unconditional goal to get my son through the upcoming GCSE!
The admin team are excellent and accommodate my last minute need to change which for a single mother is priceless!
I’ll be back with child number 2 for sure! Please don’t go changing!
A familiar environment that provides and supports the best possible educational experience for students of all ages and abilities.
My daughter has been with Explore Learning since she was 4 or 5, she’s now 8 going on 9 and has excelled at maths and English in school beyond our hopes. Lockdown was rough on her because it came at an age where she was transitioning from being a small child in a preschool environment to the age where more focus is expected and instilled in students her age. Explore Learning could not have made these last few years more exciting, cost effective and rewarding for not only my daughter but our family as a whole. Once my 3 year old son is in a better routine, I plan on sending him there too. Huge thank you to Kirsty who was Rosa’s initial tutor and has kept a close eye on her progress throughout the years! Great team, great atmosphere. And most importantly, my daughter enjoys it all!
Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.