Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.
Explore Learning has a positive customer experience.
Explore Learning receives high praise from customers, with many highlighting the positive impact on their children's confidence and enjoyment of learning. Reviewers appreciate the tailored approach to education, noting that sessions are customized to meet individual learning needs, which has led to significant improvements in their children's performance.
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The supportive and professional staff, including specific mentions of tutors like Jenna and Molly, contribute to a welcoming environment that encourages students to engage with their studies. However, some parents express concerns about the online interface, suggesting it may not foster continuous guidance effectively. Additionally, a few reviews mention the lack of Sunday sessions and the turnover of tutors as areas for improvement.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,001
100%
-0.1
● Low
4.7 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6▼ 0.1
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.0
10
Sep 24
4.5
35
Oct 24
4.7
18
Nov 24
4.6
25
Dec 24
4.7
25
Jan 25
4.5
33
Feb 25
4.8
21
Mar 25
4.7
41
Apr 25
4.4
27
May 25
4.6
46
Jun 25
4.5
25
Jul 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 457 positive reviews
Customer service22%
100 mentions
Helpful support17%
76 mentions
Friendly staff14%
62 mentions
Professionalism7%
34 mentions
“Great facility, fantastic support, flexible, learning is tailored to the individuals need and ability”
On “Customer service” · Jun 23, 2025
Top complaintsof 33 negative reviews
Customer service42%
14 mentions
Refund18%
6 mentions
Cancellation15%
5 mentions
Charges12%
4 mentions
“Terrible customer service and also some terrible tutors you need to be very selective with who you are given”
On “Customer service” · May 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
Our tutor is brilliant and my son loves the sessions with her - within a month or two his school teacher could recognise he was doing something extra as his confidence and knowledge had really improved. The team are really good and we found the parents meet very insightful. Thank you for everything!
My daughter has been using the online tutoring provision and there has not been a single session that has not been plagued with technical difficulties. While the tutoring appears to be of a good standard, it has been impacted considerably by the instability of the platform. Given the cost associated with this service, I would expect a far more robust experience
El Orpington branch kent is very excellent
Tutor.we noticed after few months.very friendly and helpful tutors.my son’s very
Happy to attend EL classes.
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Explore Learning have been amazing, in tutoring my 10yr old for the last 2 years. His tutor Sam was incredible and allowed my son to work at his own pace, supporting him all the way. Sian and Katie in the Ashford centre were amazing too. I'd definitely recommend them all! Thank you Explore Learning!
My children are having fun while they learn through exploration.My daughter’s reading skill has improved dramatically since she joined Explore learning.
They have been very patient with my son and have really helped him with his learning. He still has much to learn but feel they will enable him to do it.
The reason is wasn't 5* is because I think they could improve on the cleanliness of the branch we use, I mentioned it previously and can see they have made some changes but some of the surfaces still require attention. Staff are always friendly and polite and my son is happy there.
Great place for the reluctant learner to be won over
The team at explore learning are friendly and approachable. The learning environment is relaxed and inviting. My child enjoys his time there and seems to enjoy the exercises which is a major accomplishment as school is not his favourite place. Since starting there his attitude toward learning and academic achievement has turned around completely so that itself is worth it for me as a parent.
I had no previous experience of 11+ tuition for my grand daughter and even less of online tuition. But it’s been interesting and my grand daughter is improving fast. I’d recommend Explore.
I have been sending my daughter since she was 6yrs old, she is now 12. Explore learning starts the child off on according to their ability, so they can master all the skills in English and maths once they have mastered it they then put you forward on the next stage. It’s so the child can learn properly and if they are behind, they can easily catch up with practice
I would highly recommend Explore Learning. My son has been attending online lessons in preparation for the 11+ exam and so far has been making great progress. He looks forward to his lessons with Patricia and Giten. Both of his tutors have identified methods to build his confidence in verbal reasoning and maths. In the past, before joining Explore Learning, my son would become discouraged when he did not understand certain questions especially when he got them wrong. However, his tutors have helped him to develop a better understanding of questions and how to approach answering these. He enjoys his sessions and feels happy after each lesson. His tutors have a passion for helping children reach their full potential and this is evident in their teaching. The confidence he has gained during his sessions has also filtered through his learning in school. My son said 'Give them a 5 mummy!' :)
The management have also been a pleasant to deal with and are always helpful. The progress meeting held with Charlotte was informative and helped me to understand my child's progress clearly.
My child is attending Explore Learning in Sydenham. Since he started he made signifiant strides in his studies. More than anything explore learning helped him build up self confidence. When he started, working autonomously was a struggle, now it is the norm. His school results have imporved tremendousy as well. I can only recommend this Explore leaarning. The staff is patient and invested in the child progress. They know how to build a rapport with my child.
Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.