Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.
Explore Learning has a positive customer experience.
Explore Learning receives high praise from customers, with many highlighting the positive impact on their children's confidence and enjoyment of learning. Reviewers appreciate the tailored approach to education, noting that sessions are customized to meet individual learning needs, which has led to significant improvements in their children's performance.
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The supportive and professional staff, including specific mentions of tutors like Jenna and Molly, contribute to a welcoming environment that encourages students to engage with their studies. However, some parents express concerns about the online interface, suggesting it may not foster continuous guidance effectively. Additionally, a few reviews mention the lack of Sunday sessions and the turnover of tutors as areas for improvement.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,001
100%
-0.1
● Low
4.7 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6▼ 0.1
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.0
10
Sep 24
4.5
35
Oct 24
4.7
18
Nov 24
4.6
25
Dec 24
4.7
25
Jan 25
4.5
33
Feb 25
4.8
21
Mar 25
4.7
41
Apr 25
4.4
27
May 25
4.6
46
Jun 25
4.5
25
Jul 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 457 positive reviews
Customer service22%
100 mentions
Helpful support17%
76 mentions
Friendly staff14%
62 mentions
Professionalism7%
34 mentions
“Great facility, fantastic support, flexible, learning is tailored to the individuals need and ability”
On “Customer service” · Jun 23, 2025
Top complaintsof 33 negative reviews
Customer service42%
14 mentions
Refund18%
6 mentions
Cancellation15%
5 mentions
Charges12%
4 mentions
“Terrible customer service and also some terrible tutors you need to be very selective with who you are given”
On “Customer service” · May 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
My child has made so much progress since he started Explore Learning .
With his Sat's fast approaching Explore Learing were able to identify his style off Learning and given him full support to reach his full potential.
We sought tuition for our son at a really difficult time when he was unable to attend high school due to post surgery complications. We spoke to a few providers but Explore we liked straight away. The whole process was really easy and the tuition was absolutely superb. We were paired with Lara who was unbelievable from the beginning. She was not only our son's access to education, but a key part of his access to the outside world other than a few family members. She was such a massive support to us and helped more than I think she will ever know. Despite not being well, our son really looked forward to his sessions. Lara was a ray of sunshine, always positive, and genuinely cared about our son and we will be eternally gratefully. Because of Lara, I would recommend Explore to anyone and should our son need support in future, I would be straight back. Knowing that they are there and able to get straight on at a moments notice, is so reassuring. Thank you Lara and thank you Explore, you really did make such a difference! My only request would be that you did more subjects, but I can imagine that there may not be as much demand for these.
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Explore learning Southend on Sea
Brilliant tuition my daughter went from her 11 plus preparation up to her gcse preparation. Such amazing and helpful staff. My daughter has had a one to one online session at a brilliant price with a tutor who has been with her for years and has been amazing. Bringing my daughter’s confidence up and bringing her English up to a score of 8 ( which is the equivalent to an A).
Very grateful for all the team.
I would score ten stars if possible.
My son finds explore learning as really
Good extra support
For his learning, the staff are friendly, supportive patient this all helps my son feel relax and comfortable to ask for help
The team are very flexible and always accommodating I will
Continue to send my son for the extra support especially in Maths
It is a school of excellence! Competitive, organized company, with professional teachers, who are developing a warm and enteractive relationships with child!
I have found the explore learning team to be very customer focussed and quick to resolve any issues that arise. My son is also pleased with his learning, and his tutor and I can see him making progress in the areas which used to be tricky in the past. I would recommend their service any day. They are a great team
Our son goes explore learning since 2019 and we are very happy about his progress. Tutors are very good and teaches our kids in a friendly way, making them to come back every time with a smile on their face. Managers and tutors are building a close relationship with parents, giving feedback after every session and advise them on how to improve their child's learning or behaviour. Great team! 👍
They are very supportive and helpful as much as possible I have never been to a tuition this well I truly hundred percent recommend coming here they even send of how how much progress our children make.
Sydenham (Sainsbury’s)
My daughter (Amelia) joined the explore learning only few months ago and already I have noticed the difference and improvement in her learning. She is more confident and independent when doing her homework. I am really grateful to all Sydenham centre staff- the team is extremely kind, professional and supportive. I couldn’t ask for better tutors for my daughter! Than you team !
Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.