Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
Fasthosts Internet receives overwhelmingly positive feedback from customers, highlighting the excellent service and support provided by its staff. Reviewers frequently commend the quick response times and the knowledgeable assistance they receive, with many noting specific agents like Mark, Jefferson, and Kate for their exceptional help.
Customers appreciate the efficient handling of inquiries, often resolved in a single interaction, which enhances their overall experience. However, some negative feedback emerges regarding billing practices, with a few users expressing concerns about unexpected renewal charges and difficulties in managing payment options. Despite these complaints, the majority of users express satisfaction with the service quality and the user-friendly website builder.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.9 | 196 |
| Jun 25 | 4.8 | 448 |
| Jul 25 | 4.8 | 356 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is excellent”
“Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM V...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Service Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Fasthosts Internet is #1 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 4.3).
500 reviews of Fasthosts Internet. Filter by what matters to you.
Over a year ago
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
Over a year ago
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
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Customer service is excellent! I didn’t have to wait long to be connected to an agent, Mark, who handled my query immediately. He was very polite and knowledgeable. Based on this interaction and my overall experience with Fasthosts so far, I would recommend them!
Explained everything perfectly
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
The phone was answered almost immediately on a Sunday morning by someone who fully understood the issue and was able to help me completely (in spite of my lack of knowledge)
I had experienced a couple of problems and needed advice. Kate gave me the advice and problems solved.
I’m so pleased with my new website on Fasthosts! The service is excellent, the engineers actually want to help you and test solutions, I like the website builder much more than US competitors, and everything is hosted and managed in the UK. Thank you!
Excellent service from Kate. Provided fast resolution to my technical queries
Beware of the renewal scam. I know that I turned off the renewal but they still charged my account and there is no way to delete your payment option on your account without shutting down the entire account. I will be getting a refund but this is just hassle no one needs. Shameful. 👎
I like the Fasthosts account interface, and it looks easy to use, but I could not build my website through it. My existing domain, which I registered from the Fasthosts provider, could not be found. I struggled for 2 hours on it, but could not proceed. maybe I need an IT expert to help
I’m lucky not to endure too many website related technical issues, but when I do it’s always great to know that the Fasthost team are on hand to help. So it was today when I contacted Fasthosts regarding a package upgrade. Had me up and running within a short space of time. Great stuff!
Purchase was easy and when I had a minor issue which needed resolved, Jem on the live chat was great and fixed it straight away - amazing customer service!
I needed to set my business up online. I'm not tech savvy and was nervous. I knew I needed a domain name and website builder. Karen at Fasthosts was so helpful, really patient and helped me through the process, registering my new domain name and linking it to the web builder for me. She advised on different products that may be of interest or help but wasn't pushy, just gave me my options. I'm happy to say I now have my domain name and will start building my website for my business. Highly recommend Fasthosts for clear pricing, no hidden costs, comprehensive packages and having a really helpful, knowledgeable UK support team is fab too
Louie Gee Remorosa consistently provides prompt solutions and delivers excellent support.
Mark restored my emails after an initial miscommunication. Very efficient and polite
Outstanding in sales and technical. Cannot fault them.
Very promopt and accurate information from Karen. Thank you
Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
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