Karen was very informant and made sure…
Karen was very informant and made sure my account was in a healthy situation. Appreciated her ideas and knowldge.

First Tech Federal Credit Union is a member-focused financial institution providing a range of banking services tailored to meet the needs of technology-oriented individuals and businesses. Founded to offer competitive financial products, the credit union specializes in services such as savings and checking accounts, loans, and credit cards. With an emphasis on digital banking solutions, First Tech ensures that its members have convenient access to their finances through online and mobile banking platforms. The company primarily serves members who are part of the technology sector, including employees of tech companies and their families, as well as individuals seeking a more personalized banking experience. First Tech Federal Credit Union aims to empower its members by offering financial education resources and tools to help them make informed financial decisions. As a trusted provider in the finance and insurance category, the credit union is dedicated to fostering a strong community and supporting its members' financial well-being.
First Tech Federal Credit Union receives overwhelmingly positive feedback from its customers, who consistently praise the exceptional service provided by its staff. Reviewers highlight the helpfulness and professionalism of representatives like Marie, Christopher, and Martin, who go above and beyond to assist members with their financial needs.
Many consumers appreciate the efficient communication and quick responses, noting that the staff is knowledgeable and patient in addressing complex situations. Long-time members express gratitude for the decades of reliable support, emphasizing the credit union's commitment to customer satisfaction. Overall, First Tech is recognized for its outstanding service and dedication to helping customers navigate their financial journeys.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was wonderful and super helpful with my current situation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: First Tech Federal Credit Union is #1 of 5 on overall rating in this group.
60 reviews of First Tech Federal Credit Union. Filter by what matters to you.
Karen was very informant and made sure my account was in a healthy situation. Appreciated her ideas and knowldge.
Lee helped me with oline banking
Shane was SO helpful. I'm easily frustrated with technology and he assisted me in setting up a savings account and a CD. He was courteous and professional and efficient. Highly recommend working with him!
The helpfulness and quick response. It made it easy for me to stay home and still have the banking happening!
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One word, Elese. She is the only reason I didn’t just walk away from First Tech. I’ve been trying to resolve an issue since 2020 and she’s the only one that cared enough to see it through.
I had an issue with an expired debit card while I was abroad, and was able to get a digital card issued/up and running. Michelle Rice was not only fast and helpful, but the interaction was genuinely pleasant - a rarity in customer service calls these days. Michelle’s cheery attitude and genuine care made me feel taken care of and set up for success. This is the reason to stay with small banks! Thanks, Michelle :)
Sophia Freedman is very helpful and informative. Very professional.
My hold time was minimal. I spoke to a real person who listened to my 3 issues and was very patient while I did some online while on the call. All 3 issues were addressed and fixed on a single call.
I received Great Old Fashioned customer service, the Representative was knowledgeable, informed and advised excellent solutions regarding my situation, Got Real service ! not virtual
It was great Collin Moore helped me with all the information that I need it.
We recently transferred our checking and savings accounts from a credit union in Denver to First Tech Federal Credit Union. While opening our new accounts online, we encountered some challenges we couldn’t resolve on our own. Fortunately, we reached customer service and were connected with Shelley Walden. Shelley guided us through the process with exceptional skill, helping us navigate some complex issues. Thanks to her knowledge, patience, and dedication, we are now proud First Tech members. She went above and beyond our expectations and deserves recognition for her outstanding service.
The phone tree was super frustrating. When I finally got to a member he was very helpful. The human I highly appreciated, the machine, not so much.
First Tech Federal Credit Union is a member-focused financial institution providing a range of banking services tailored to meet the needs of technology-oriented individuals and businesses. Founded to offer competitive financial products, the credit union specializes in services such as savings and checking accounts, loans, and credit cards. With an emphasis on digital banking solutions, First Tech ensures that its members have convenient access to their finances through online and mobile banking platforms. The company primarily serves members who are part of the technology sector, including employees of tech companies and their families, as well as individuals seeking a more personalized banking experience. First Tech Federal Credit Union aims to empower its members by offering financial education resources and tools to help them make informed financial decisions. As a trusted provider in the finance and insurance category, the credit union is dedicated to fostering a strong community and supporting its members' financial well-being.
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