First Tech Federal Credit Union is a member-focused financial institution providing a range of banking services tailored to meet the needs of technology-oriented individuals and businesses. Founded to offer competitive financial products, the credit union specializes in services such as savings and checking accounts, loans, and credit cards. With an emphasis on digital banking solutions, First Tech ensures that its members have convenient access to their finances through online and mobile banking platforms. The company primarily serves members who are part of the technology sector, including employees of tech companies and their families, as well as individuals seeking a more personalized banking experience. First Tech Federal Credit Union aims to empower its members by offering financial education resources and tools to help them make informed financial decisions. As a trusted provider in the finance and insurance category, the credit union is dedicated to fostering a strong community and supporting its members' financial well-being.
First Tech Federal Credit Union receives overwhelmingly positive feedback from its customers, who consistently praise the exceptional service provided by its staff. Reviewers highlight the helpfulness and professionalism of representatives like Marie, Christopher, and Martin, who go above and beyond to assist members with their financial needs.
Many consumers appreciate the efficient communication and quick responses, noting that the staff is knowledgeable and patient in addressing complex situations. Long-time members express gratitude for the decades of reliable support, emphasizing the credit union's commitment to customer satisfaction. Overall, First Tech is recognized for its outstanding service and dedication to helping customers navigate their financial journeys.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was wonderful and super helpful with my current situation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: First Tech Federal Credit Union is #1 of 5 on overall rating in this group.
60 reviews of First Tech Federal Credit Union. Filter by what matters to you.
Excellent customer service, but First-Tech's policies aren't suitable for those looking to start from scratch. In my case, they didn't approve me to open a 'membership savings account' because I don't have an Experian credit history.
We have been members of First Tech for years. The situation I had Sept 9 and 10 was less than ideal which was surprising. Our debit card has a daily limit, We needed an addl amount on Sept 9, 2:00 p.m. to cover a surgical fee. Was told it would be available in 10 min and would be available for 24 hours at which time our debit card would go back to the original limit. The transaction was made immediately. and approved. The evening of the 9th, I used my card for a purchase at Walmart, under $100 card was declined. On the 10th when my card was supposedly available to use again was declined once again. When I called First Tech. their response was the authorized amount the prior day was posted on the 10th which is why my card was declined again. I was not told it needed to post so my card was unusable. Plus, I don't watch when transactions post or if I needed to know this important fact, should have been told and when I could use my card again and not be embarrassed by it being declined. I was out on hold 4 times with "I will get back to you in 2 min" (18 because I watched the clock and finally hung up and called again.) Got the same representative who apologized for the long wait and would be back to me in 2 min (12 actually) THEN said it was in the finishing stages of approval and would I hold for 5 min to which I replied, I had held far too many times and to just please take care of the transaction and hung up I still don't know if my card will be good to use Sept 11, I will have to use it to find out. This entire experience has been very frustrating.
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First Tech Federal Credit Union is a member-focused financial institution providing a range of banking services tailored to meet the needs of technology-oriented individuals and businesses. Founded to offer competitive financial products, the credit union specializes in services such as savings and checking accounts, loans, and credit cards. With an emphasis on digital banking solutions, First Tech ensures that its members have convenient access to their finances through online and mobile banking platforms. The company primarily serves members who are part of the technology sector, including employees of tech companies and their families, as well as individuals seeking a more personalized banking experience. First Tech Federal Credit Union aims to empower its members by offering financial education resources and tools to help them make informed financial decisions. As a trusted provider in the finance and insurance category, the credit union is dedicated to fostering a strong community and supporting its members' financial well-being.
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