Excellent services Hadia Amin from Palo…
Excellent services Hadia Amin from Palo Alto.

First Tech Federal Credit Union is a member-focused financial institution providing a range of banking services tailored to meet the needs of technology-oriented individuals and businesses. Founded to offer competitive financial products, the credit union specializes in services such as savings and checking accounts, loans, and credit cards. With an emphasis on digital banking solutions, First Tech ensures that its members have convenient access to their finances through online and mobile banking platforms. The company primarily serves members who are part of the technology sector, including employees of tech companies and their families, as well as individuals seeking a more personalized banking experience. First Tech Federal Credit Union aims to empower its members by offering financial education resources and tools to help them make informed financial decisions. As a trusted provider in the finance and insurance category, the credit union is dedicated to fostering a strong community and supporting its members' financial well-being.
First Tech Federal Credit Union receives overwhelmingly positive feedback from its customers, who consistently praise the exceptional service provided by its staff. Reviewers highlight the helpfulness and professionalism of representatives like Marie, Christopher, and Martin, who go above and beyond to assist members with their financial needs.
Many consumers appreciate the efficient communication and quick responses, noting that the staff is knowledgeable and patient in addressing complex situations. Long-time members express gratitude for the decades of reliable support, emphasizing the credit union's commitment to customer satisfaction. Overall, First Tech is recognized for its outstanding service and dedication to helping customers navigate their financial journeys.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was wonderful and super helpful with my current situation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: First Tech Federal Credit Union is #1 of 5 on overall rating in this group.
60 reviews of First Tech Federal Credit Union. Filter by what matters to you.
Excellent services Hadia Amin from Palo Alto.
Marie was great and went above and beyond! Appreciate her!
Marie H. Was wonderful and super helpful with my current situation. I love being a customer at First Tech Federal
Christopher Ray helped us navigate and invest in Promotional CDs.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have been a FirstTech member customer since 1997. I'm amazed at how FirstTech support has been so exceptional over all these years. Every single time I had to call FirstTech, I have always been helped very patiently with the support people. My issues are always resolved. Today also, Brian Warnicke helped me out with my requests, and found a solution for me to get me going. You guys are amazing!! Big Thanks to all of you for all these years, decades, of great service and support.
Martin was amazing. He was prepared when he called, knew the issue and helped me sort things out after my wallet was stolen. I was super stressed out but with his help, I am much much less stressed. Thank you so much for the assistance. Hillary
As a pharmaceutical company owner that also develops medical technology, we are looking forward to establishing our new relationship with First Tech as we await their decision. Thus far customer service has been pleasant and knowledgeable. I'm encouraged that their services will support our growth.
Ever since I been with First Tech, I never had a Bank that's helped me in so many ways, YOU DO A VERY OUTSTANDING JOB, as I write this I'm amazed at doing it as a review God bless everyone at FIRST TECH.
Christopher is very helpful, insightful and provides excellent customer service. My husband and I worked with Christopher recently to upgraded our First Tech checking & savings accounts to the First Tech Premier accounts. Since then, he has made a sincere effort to get to know us and our goals. He has made suggestions and pointed us toward more favorable CD products. He is very responsive to our questions and concerns, often getting back to us within a few hours. He is a pleasure to work with. It is really nice to have a knowledgeable point person at the credit union who is watching your back. Thanks, Christopher! We appreciate you.
Representative was very patient in dealing with a very complex situation. In addition he was very knowledgeable and able to decide immediately on what steps and actions needed to be done. Following his guidance I was able to resolve an issue of serious concern to me.
Great Communication! Fast Responses! Helpful & Most Importantly Krishna has provided great solutions in-regards to my transition to the US in the past few months.
Efficient. Easy.
Kandice was very helpful and gave me the exact information I was looking for!
The 5 stars are for the person I spoke to Dena Hudgins. I had a number of questions about the promotions. Dena knew the products and was patient in advicing me as to what would work for me and most importantly what was expected (details) and why. Thank you Dena
All of the folks at First Tech were great as they helped me set up a CD ladder. At first, I didn't think we would be able to do it, as I had specific requirements that didn't fit with the current First Tech offerings. Leah, a First Tech financial services rep, listened to my needs and agreed that the products I was looking at didn't quite meet my requirements, but asked if she could look into it and get back to me. Leah brought Christopher Ray into the discussion, who, in no time flat, listened to the problem, identified a solution that exactly met my needs, and completed the necessary paperwork. No muss or fuss, and no upsell, just great service.
Mike Vaughan at the Fist Tech Roseville Ca experience center was amazing, very efficient and courteous.
First Tech Federal Credit Union is a member-focused financial institution providing a range of banking services tailored to meet the needs of technology-oriented individuals and businesses. Founded to offer competitive financial products, the credit union specializes in services such as savings and checking accounts, loans, and credit cards. With an emphasis on digital banking solutions, First Tech ensures that its members have convenient access to their finances through online and mobile banking platforms. The company primarily serves members who are part of the technology sector, including employees of tech companies and their families, as well as individuals seeking a more personalized banking experience. First Tech Federal Credit Union aims to empower its members by offering financial education resources and tools to help them make informed financial decisions. As a trusted provider in the finance and insurance category, the credit union is dedicated to fostering a strong community and supporting its members' financial well-being.
This profile hasn't been claimed by the business owner.