Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
Friendly Rentals receives a mix of feedback from customers, with a notable 82% expressing positive experiences. Many reviewers highlight the excellent locations of the apartments, describing them as well-equipped, spacious, and clean, making for a comfortable stay.
Positive sentiments also extend to the friendly staff, who are often praised for their helpfulness and responsiveness. However, there are significant complaints regarding customer service, particularly related to unaddressed issues with properties and difficulties in redeeming vouchers for canceled bookings during the pandemic. Some customers report feeling ignored or mistreated by landlords, which detracts from their overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the quality of the rentals and the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 438 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 2 |
| Aug 21 | 4.3 | 3 |
| Sep 21 | — | 0 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 2 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 1.0 | 1 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 438 most recent reviews.
“Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona”
“Madrid Latina XII séjour du 4 au 8 octobre 2019 Le check-in n'a pas lieu dans le logement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 438 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Friendly Rentals is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.6).
438 reviews of Friendly Rentals. Filter by what matters to you.
It was a great apartment at the best possible location, but it did not have enough light for my taste as it did not have a balcony or at least a window to the street. Also it was very noisy as it happened that the apartment next to it was under construction!! But the service from Friendly Rentals was great as in the past.
Abbiamo affittato un appartamento a Barcellona e ci siamo trovati benissimo! Ottima comunicazione con il personale, appartamento assolutamente conforme con le descrizioni presenti nel sito. Tutto facile, veloce e consigliato ! Ottimo lavoro ragazzi!!
The apartment was beautiful and authentically Italian in a wonderful central location. Lorenzo was onsite to meet us when we arrived with excellent advice on places to visit, both in Florence and further a field. We thoroughly enjoyed our stay and would definitely use friendly rentals to book our holidays in future.
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Excellent service, would recommend
Great option for large families!! Would recommend this to anyone looking for apts!! Very easy to use.
The service was quick and efficient. The rep in Berlin was warm and friendly with lots of local recommendations.
The apartment was satisfactory, even though it had an odour of dampness that never went away. It was the Dali IV, in Barcelona. On our second day there, while me and my friend were out of the flat, someone came in with a KEY, took money from both our bags, put all wallets they touched back in their respective backs, zipped them closed and locked the door back behind them. We didn't realise the theft until the next day, when both our amounts of money were missing, while my ipad and my ray-bans were still where I'd left them. We called friendly rentals and they hang up the phone on me, "because I was upset". I called back and they assured my it was not one of their staff. No matter what happened, I knew I was in a bad position, as I couldn't prove that our money was tehre before and now it was gone. The staff at friendly rentals told me they would send out a locksmith to change the lock. They did and the guy who came assured us that it couldn't had been an "old tenant" of the flat, as an old tenant wouldn't have been able to make a duplicate of the key (they would need the special card that is held by friendly rentals). He installed a worse lock than the one before and left. We went to the police to report the robbery and the translator had a 10-hour waiting line in front of him. He politely asked us to bring a spanish-speaking person to help us complete the report; we called friendly rentals and they refused to send someone out. In the end, after going to the poliec every day and not being able to complete the report, we decided to not let them waste any more of our time and tried to have a good time anyway, carrying everything that we owned -that was of any value- with us from then on. Since coming back, even though they assured me the deposit money would be refunded into my account within 7 working days, this hasn't happened. I've spoken to them more than 4-5 times and, each time, I get intimidation and rudeness, giving me different stories as to what is happening with this "preauthorisation", telling me it's "my bank's fault", that I should "ask my bank to release the money" and more stories like that. The fact remains: they have charged me for the damage deposit money (200 euro) and they have not refunded it. It goes without saying, we left the apartment in mint condition, as we'd found it. They are, by far, the worst company I've ever had the bad luck of having to deal with.
I wrote a negative review about the way my deposit was wrongfully withheld. Friendly Rentals blindly follows the story of the owner. My advice: NEVER give a deposit by credit card. The apartment I stayed in was fine, well equiped, nice place et cetera. However, Friendly Rentals put out my review, probably because there is also the story of the wrongfully withheld deposit. So do not be naive and do not go on the reviews on the Friendly Rentals site.
Friendly Rentals has done a great job finding a good photograph. He or she has done a really good job catching the best angles of the apartment which were in real life not even close to what was promised on the pictures. Unluckily I have not noticed that my apartment did not have Wifi Internet and tried to change apartments. I hoped that they at least offered the possibility to change for a little extra money, but no, I would have had to pay my whole week and the other apartment too. This was unacceptable for me under the circumstance, that I had to do a lot of research and work which required internet, associated with my career. The service inside the office was unfriendly and did not really make an effort to help me out. I am not going to name the Location of the office, I will never consider Friendly Rentals again.
Friendlyrentals.com is attracting travelleres with superior appartments displayed in their websited and finally renting out a place of minor value. They manage a whole floor of appartments in Goodoy Cruz & Paraguay in Palero, Buenos Aires. On their website, they advertise the Ringo III Appartment, representing the biggest and nicest one in the building. I especially confirmed facilities like a large balcony across the entire appartment with the local team prior to booking. However, one signed the contract, we were shown an appartment of minor value: smaller in size with a tiny balcony only accessible from one room. The representative admitted that the nice appartment on the internet is not available although this was confirmed prior to booking. We did not accept this practice and are now fighting for the deposit paid for this imposture. Furthermore, it is to mention that friendlyrentals.com generally work with cash payments. On their website, it said that under certain circumstances, credit card payment are accepted at a charge of 3% - however they asked 15% from us!
This is quite simply the worst company I have ever had the misfortune to do business with. I have lost sums of money which I have no expectation of recovering. They seem to be the short-term, holiday version of the archetypal unscrupulous landlord. They have refused to return money I paid to them citing their "terms and conditions". I don't remember reading the paragraph citing "we can take money from you and give you nothing in return" but perhaps it was lost in translation. Don't let the nice photographs fool you, to them you are a cash-cow, not a customer.
Este verano quería hacer algo un poco diferente con mis vacaciones. Así que decidí alquilar un apartamento en París con mi novio. Después de estar buscando en diferentes webs, encontré un apartamento muy bonito en la zona de Montmartre, a través de la web de FriendlyRentals. Era precioso! Romántico, acogedor y muy bien equipado, casi mejor que en las fotos. Hemos pasado unos días estupendos y el servicio de atención al cliente fue muy amable.
I’ve booked holiday apartments with Friendly Rentals twice. One in Lisbon and the last one in Barcelona. I was very happy with both apartments. They have high quality apartments and a professional customer service. The chat feature of the site was quite helpful to clear up a couple of questions that I had before booking. I received a quick and attentive response. I will probably be using them for my next holiday too.
The staff are good and very efficient, however, we had to pay the owner directly in cash for the apartment, which I really didn't like. The apartment wasn't up to standard with bad damp. But, what irritated me most was when I wrote a review about the place, (as requested by friendly) they used the one and only positive thing I had to say about the place. Giving my review the appearance of being positive, when it certainly wasn't. I won't use again.
I rented an apartment with them in Rome. All the communications with the company were fluid and the apartment was very comfy, plus it was in the centre of the city. Maybe a bit noisy at night, but overall I was very happy with their service.
Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
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