Treated me like family!
Received a quick call back. Great customer service… treated me like family!

Admiral is a Visitor Relationship Management (VRM) company that offers a comprehensive Software as a Service (SaaS) solution tailored for digital publishers. The platform enables publishers to manage adblock analytics, recover lost revenue, implement paid subscriptions, and ensure compliance with privacy and consent regulations. Additionally, Admiral supports email acquisition and social growth, making it a versatile tool for enhancing visitor engagement and monetization strategies. Targeting digital publishers of all sizes, Admiral focuses on fostering strong relationships with visitors to maximize revenue potential. By providing tools for effective communication and data management, the company aims to help publishers diversify their revenue streams and improve visitor retention. With a user-friendly interface and a suite of features designed for optimizing visitor interactions, Admiral is positioned as a valuable partner for organizations seeking to enhance their online presence and operational efficiency.
Admiral receives high praise for its exceptional customer service, with many reviewers highlighting the responsiveness and professionalism of staff members like Kieran and Sarah. Customers appreciate the quick resolution of issues, often receiving prompt assistance via email or phone, which fosters a sense of being valued and supported.
However, some users express frustration with the website experience, mentioning difficulties such as account freezing and issues with accessing content. Despite these challenges, the overall sentiment remains positive, with a significant majority of reviewers recommending Admiral for its dedicated support team and effective problem-solving capabilities. Overall, Admiral is recognized for its strong customer service, though improvements to the website experience could enhance user satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 49 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 4.4 | 9 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 6 |
| Jun 25 | 5.0 | 5 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 49 most recent reviews.
“Great customer service… treated me like family”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.0 out of 5 (fair) | +11% | 49 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Admiral: The Visitor Relationship Management (VRM) Company is #3 of 5 on overall rating in this group. On website & app, Mazuma Mobile scores higher (4.3 vs 3.0).
49 reviews of Admiral: The Visitor Relationship Management (VRM) Company. Filter by what matters to you.
Received a quick call back. Great customer service… treated me like family!
I was having trouble connecting to my account on the internet. I sent an email To admiral, and they responded quickly and kindly. I never got a response from the local newspaper people when I had asked when they were still handling I. So I cancelled my subscription. But I am a happy customer after the help I got so quickly and friendly from Admiral.
I was totally and completely frustrated with the freezing of my accounts and a great young man (Kieran Diaz) helped me overcome the problem with extreme professionalism and patience. Thank you very much!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Kieran Diaz of the Admiral Support Team provided exceptionally responsive, courteous, and efficient technical support in helping me change the method of payment for my Meridian Star subscription.
Kieran, as usual, did an excellent jo solving my issue
I was having a problem with a site that I was trying to whitelist. I had disabled my blockers but the site still kept telling me to whitelist. Admiral's Customer Love Support Team came to the rescue! They asked me to send a list of my Add-On's. After sending the list they emailed me and said to disable 5 of the extensions that were on my list. I did as Admiral's said to do and it worked. Fantastic! And one of the nicest aspects is that the Admiral's Customer Love Support Team had sent me emails that went to my spam folder, and I didn't see them, but the Support Team didn't give up. They emailed me again and it came to my regular email and I was able to do as they suggested with disabling the extensions to make it work. That is excellent service. I appreciate Kieran, Support Representative, his knowledge, expertise, diligence, and his patience with me. Admiral's Customer Love Support Team is second to none. Thank you so much!
Excellent and prompt customer support response from Sarah. She provided a smart analysis of the issue (and correct!) and the tools for me to fix it. Highly recommended.
Recently, I had the wonderful experience of working with an agent named Sarah, to resolve an issue with a Publisher. Sarah helped me, answered all my questions, communicated promptly and clearly and was so exceptionally, kind, patient, and genuinely caring about helping me. It was so outstanding to work with someone like her and receive her help. Thank you !!!
I was skeptical about this company at first. But Kieran was great at helping me. He walked me through the process to allow some ads. he was a great help.
Tuesday 5-27-25 I received a email from your company stating my subscription would be canceled due to insufficient funds in my account, I corrected the situation and emailed your company apologizing for this occurrence. Kieran Diaz promptly replied to my email and made me feel extremely comfortable over the situation and emailed me 5-29-25 that my renewal was successful and that my E-Edition subscription would continue. I’ve been an avid Lake Charles American Press customer for over 40 years and I appreciate the service your company provides for our community. Job well done! Allen Theriot
I found the staff to be extremely, capable, courteous and easily approachable. My issue was easily and quickly resolved. I know for the first time where to go to get results that are quick and dependable.
On May 8, 2025, Admiral's "Please support our journalism" message appeared when I tried to sign in to watch MSNBC on my laptop with my TV Everywhere deal with my cable company, Service Electric Cablevision. Kieran Diaz patiently worked with me via email during that day and the next until we solved the ad blocker problem and I was able to watch MSNBC again.
The Admiral Support Team, specifically Kieran, were very helpful when I could not get access to my e-edition of the Tryon Daily Bulletin. My frustration was alleviated with the prompt and informative assistance of Admiral Support. Kieran gave me very clear suggestions which were easy to follow and solved my problem. Thank you Admiral Support!
Fast and thorough response.
Admiral is a Visitor Relationship Management (VRM) company that offers a comprehensive Software as a Service (SaaS) solution tailored for digital publishers. The platform enables publishers to manage adblock analytics, recover lost revenue, implement paid subscriptions, and ensure compliance with privacy and consent regulations. Additionally, Admiral supports email acquisition and social growth, making it a versatile tool for enhancing visitor engagement and monetization strategies. Targeting digital publishers of all sizes, Admiral focuses on fostering strong relationships with visitors to maximize revenue potential. By providing tools for effective communication and data management, the company aims to help publishers diversify their revenue streams and improve visitor retention. With a user-friendly interface and a suite of features designed for optimizing visitor interactions, Admiral is positioned as a valuable partner for organizations seeking to enhance their online presence and operational efficiency.
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