UK's leading retailer of automotive, cycling, leisure and outdoor products
Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,411 | 82% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.4 | 269 |
| May 25 | 2.5 | 302 |
| Jun 25 | 2.3 | 692 |
| Jul 25 | 2.4 | 367 |
| Aug 25 | 2.5 | 80 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,711 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | — | 1,000 |
Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).
460 reviews of Halfords Retail. Filter by what matters to you.
Today i went to the branch in West Hendon and spoke to Peter about my car wipers. Upon advise I returned with my car. Peter didnt over promise,instead he checked the fuses and was thorough in looking for any initial reasons why they were not working(rather than just saying i needed a new motor.) before he gave his opinion. I felt like he as least cared,whereas other places seemed to jump to the most costly option
Halfords own brand, especially Advanced has proven to be great quality and one j can trust. My only gripe is the price. It's creeping up now to a point where it's better value to buy the top branded items. Your car care range is great but branded is better especially for the prices.
I ordered a bike rack plus fixings (not fitting - I can do that) and collected yesterday. When I got home the fixings HATCH HUGGERS (163075) were not in the box. I couldn't get through to the store, the phone diverted me to customer service elsewhere, and the man was suggested I had mislaid the fixings (I had literally just opened the box, removed the bike rack, no fixings, box empty, no other box). He then suggested I should place a new order! Then he said the store would call me back (they didn't). I got through to the store next morning, a nice polite man took details and put me on hold, but ages later someone else picked up and I had been transferred to another store so he couldn't do anything. Round and round the houses. It's an hour there and back by car but I will have to go back specially. I'd hoped they would post the fixings as I could have had free delivery on the order. I just hope they sort it out when I go there. Update - I completed their survey, requested a call from the store as part of that, and Ben rang me quite promptly. If all goes to plan I will be collecting the fixings from the store on Sunday, in which case upgraded from 1 to 4 stars for resolving. If any probs, I'll update again... 🤞
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| ● Low |
CrowdTrust Written on CrowdTrust | 2.3 | 300 | 18% | — | ● High |
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.
Had 4 new tyres fitted using the mobile fitting service. Lads turned up on time, did a good job and had all 4 changed in about 40 minutes. Only knocked a star off because I thought the £19 I paid for a 4hr slot was a bit steep but needed it for convenience. Tyres were a good price.
UK's leading retailer of automotive, cycling, leisure and outdoor products
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