Very good beer!
Very good beer!

Heineken is a global brewing company known for producing high-quality beers, with its flagship product being Heineken® lager. Founded in Amsterdam in 1864, the company has established a strong presence in the beverage industry, distributing its products in over 190 countries. Heineken offers a diverse range of beers, including its alcohol-free option, Heineken® 0.0, catering to consumers seeking non-alcoholic alternatives without compromising on taste. The company’s commitment to sustainability is evident in its brewing practices, emphasizing responsible consumption and environmental stewardship. Heineken targets a wide demographic, appealing to beer enthusiasts and casual drinkers alike, while promoting its products through various campaigns that enhance social experiences. By focusing on quality and heritage, Heineken continues to maintain its reputation as a leading brand in the global beer market.
Heineken receives a mixed reception from consumers, with many praising the quality of its beer, often described as "very good" and "one of the best in the market." However, the overall sentiment is predominantly negative, as a significant number of reviewers express frustration with the company's customer service and business practices. Complaints about the lack of support for products like the Torp and Blade systems are common, with customers feeling misled and dissatisfied with repairs and service.
Additionally, issues regarding product availability, particularly non-alcoholic options not being chilled, further contribute to the discontent. While some customers appreciate the beer itself, the negative experiences with service and communication overshadow these positives. Overall, Heineken struggles to maintain a favorable reputation among its consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 104 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 3.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 104 most recent reviews.
“Solid beer, good flavour, good pricing except at fancy places”
“Buongiorno, Il trend visualizzato entrando nelle recensioni conferma il mio punto di vista”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 2.4 out of 5 (poor) | — | 104 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Heineken is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
104 reviews of Heineken. Filter by what matters to you.
Over a year ago
I love their beer! It's awesome, one of the best in the market. I have a great experience since I became a customer. Everyone should try Heineken beers.
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Very good beer!
Un engaño. Adquirí un barril torp heineken hace un par de años y ahora han dejado de suministrar los torp alegando que no les era rentable venderlos porque tenían poca demanda. Impresentable y un fraude ya que este año pasado aseguraban que por lo menos iban a suministrar los torp durante dos años mas.
I love their beer! It's awesome, one of the best in the market. I have a great experience since I became a customer. Everyone should try Heineken beers.
There a few aspects they need to improve. Their communication and customer service it not bad, but... Needs improvement. Their tone of voice, the way how they handle with the customers and how to address quickly the issues to avoid keeping the their customer waiting for so so long. In general, it was an okay experience.
Obviously this company is scum. Just looking at any review from any website and it's the same. Vile.
Compre un torp The Sub para cerveza y antes de los 2 años dejó de funcionar bien pero como no estaba ya en garantia lo arreglé pagando la reparación de 50 euros. Al cabo de 1 año ha vuelto a estropearse y ni Heineken ni la empresa que fabrica el torp, Krups se hacen cargo de nada. Desde mi punto de vista no es admisible que se estropee dos veces en 3 años , esto denota muy baja calidad del producto y mal servicio postventa.
Sono un consumatore privato, acquisto un Blade nuovo nel mese di giugno 2024, a settembre 2024 non refrigera più la birra, chiamo il servizio clienti e lo mando in assistenza. Dopo qualche giorno sono chiamato telefonicamente dall assistenza che mi comunica che il mio Blade di soli 3 mesi non è riparabile e che mi avrebbero spedito un Blade usato. Alle mie proteste, se non mi sta bene mi propongono di rimandarmi il mio Blade non riparato. Prendere o lasciare, acquisto un apparecchio nuovo e me ne ridanno uno usato non si sa da chi e da quando. E quando sarà scaduta la garanzia cosa faccio di un Blade usato da anni?? VERGOGNOSO, MAI PIÙ!!
Touristenfalle, keine Führung, für nicht englisch sprechende Personen ein Problem, Massenabfertigung, es ist das Geld nicht wert!
Buongiorno, Il trend visualizzato entrando nelle recensioni conferma il mio punto di vista. Ho segnalato un punto vendita che non offriva birra Ichnusa all'altezza del brand e che, tra l'altro, non mi ha dato tregua tutta la notte a causa dall'acidità sopraggiunta, e loro hanno simulato un controllo mai verificato. Non posso che confermare il punteggio minimo. Peccato davvero perché la birra Ichnusa, quando acquistata al supermercato, è di ottima qualità cosa che non si può dire dei servizi offerti annessi al prodotto.
Non alcohol Heineken in all stores not in the fridges. It is not cold 😞
Sono stato contattato per poter tentare di vincere un premio mandato un messaggio in un determinato giorno, ho aspettato che arrivasse il giorno e l'ora perfetta per acapparrarmelo ,ma quando era ora di inviare il messaggio per poter vincere il premio non era possibile inviare i messaggi al numero che hanno fornito.
300 acres of orchard cleared for greed
Shame on Heineken for the wanton destruction of the apple orchards at Penrhos. A devastating loss to birds and wildlife in the area. Heineken do not care at all. Utterly appalling.
Heineken was my favorite drink before but I noticed the change of productions and multiple water on the products
Pessimo servizio assistenza e pessimo servizio customers care. Invio l'impianto per una riparazione per la refrigerazione e dopo qualche giorno mi dicono che limpianto è completamente fracassato e non riparabile. Quindi mi obbliganona spedire con loro corriere, non hanno cura delloggetto in affidamento e mj ritornano limpia to completamente rotto e non funzionante, accollandomi a me la perdita per l'acquisto costosissimo(fra laltro) dell'impianto. La cosa peggiore è che le operatrici del servizio assistenza, nonostante l'evidenza del loro errore, fanno finta di nulla, insultandoti e con tono saccente e presuntuoso, alla richiesta di chiarimenti e di poter parlare con un responsabile superiore, negano con la scusa che loro sononuna spa e ti mancano di rispetto parlando sopra la tua domanda e non ti danno modo di spiegare le tue memorie. In parole piu spicce ti mandano a quel paese dicendoti che sono problemi tuoi e non loro. Complimenti, siete addestrateper mandare i vostri clienti dalla concorrenza, a mai piu gruppo Heineken. Ps: sai quanta birra piu buona esite, quanta organizzazionr e quanta educazione hanno le vostre concorrenti?
I like a fact that the average percentage of the alcohol is limited where by you won't end up being drunk carelessly
People be very careful. Bill Gates has bought into this company. And we're all very aware of what his agenda is.
I have had an on-going issue with cans of John Smith bitter developing very small holes and all the beer leaking away. Presumably this is due to a combination of very thin can walls and impurities in the metal. Heineken Customer Services refused to take responsibility for this issue. Shameful!
La macchina non refrigera più, mando in assistenza e ricevo un altra macchina con lo stesso problema. Rispedisco e mi informano di averla ricevuta con l'erogatore spezzato e quindi non riparabile. Consiglio di chiudere il pacco dopo averlo fatto esaminare dal trasportatore o la responsabilità sarà solo vostra!
Heineken is a global brewing company known for producing high-quality beers, with its flagship product being Heineken® lager. Founded in Amsterdam in 1864, the company has established a strong presence in the beverage industry, distributing its products in over 190 countries. Heineken offers a diverse range of beers, including its alcohol-free option, Heineken® 0.0, catering to consumers seeking non-alcoholic alternatives without compromising on taste. The company’s commitment to sustainability is evident in its brewing practices, emphasizing responsible consumption and environmental stewardship. Heineken targets a wide demographic, appealing to beer enthusiasts and casual drinkers alike, while promoting its products through various campaigns that enhance social experiences. By focusing on quality and heritage, Heineken continues to maintain its reputation as a leading brand in the global beer market.
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