Love the auto backup and daily pop-up…
Love the auto backup and daily pop-up notification that it was completed.

IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
Love the auto backup and daily pop-up notification that it was completed.
I have started an account in idrive to replace B2 that I used for my Synology NAS, no issues till now, I may move PC snapshots too soon. Highly rated service.
I use IDrive to backup my Mac and Synology NAS. It does take a LOT of time for the initial backup (and yes, I have a LOT of data), but very pleased with the service. Intuitive and you can't beat the price. I will be dropping my Synology C2 backup next month
I chose this after the postive write-up from Ars Technica. I didn't have any backup solution, and relied on some cloud storage via OneDrive and iCloud. iDrive seemed like a good fit for what I needed, and gave a free option (10Gb storage) which I used to test out the product. Once I was conviced it was right for me, I got a good deal on moving to a paid tier, with a generous discount from iDrive. I now have 5Tb of storage, more than I'll ever need! Straightforward to use, with lots of good online documentation available. Really pleased with the solution and now have several hundred gigabytes of information safely backed up. I like the ability to back up specific folders or go for a whole drive/device clone. There are also options for backing up servers - although that's not something I need. MfA is also a nice to have. Would recommend you try this out.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
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I am happy with all the aspects of the product. I think the pricing is very competitive. I was expecting the initial backup to a while, but it was under 48 hours for a 10 TB upload. The backup software's interface is really basic, but it gets the job done. I had to search a bit find some of the options, but they were there. I was very surprised to learn that the backup files are automatically versioned and the DO NOT COUNT against your quota. Hard to beat that!
Great product at an affordable price. Great backup for single systems.
So far so good! I’ve been using IDrive for a couple weeks and it works as I hoped so far.
Hardly know its in background. I've been impressed with this service and hope to keep it operational with my system. Kudos to your team!
Excellent and easy to use product! Helpful support staff. Great product for anyone needing extra storage space and protecting their data. I would recommend IDrive!
Great deal! I’ve been working in on a short film and have been backing it up on 3 external drives but I still was worried about something happening to it. Now that I have it backed up on IDrive I feel way less stressed. IDrive was super fast and easy to use:)
The backup is really fast, better than many competitors when uploading small files. Great amount of space for the price. Maybe the app design can be better but it’s not bad. I recommend it if you need backups with retention.
A good application with automatic backup.
I have been using idrive for a week or so. It has successfully backed up two Mac computers and run every night to back up new files. Have not tried restoring any files yet. Things that could be improved: the Mac program interface is not always clear, and important settings are spread around in different sections. In addition, the instructions for the Express (hard drive shipped for an initial backup) are very poor, with instructions for several different tasks all run together.
Downloaded and installed iDrive in a few minutes, told it what I wanted to back up and just left it to do its thing. Easy. I also like the Continuous Data Protection which I've enabled against the files I'm actively using every day/ It's very encouraging to check the log and see that my precious spreadsheets have just been backed up.
This was so easy I feel like it isn't working. As a graphic designer, I was backing up on external HDs but this gives me better piece of mind. Sometimes not backing up one day can result in a major loss. I had a scare with bitlocker that prompted me to do this. I just set the folders I wanted backed up and that was it. So easy. I had to contact support for a question and they answered me promptly. I haven't used their response yet, but I am confident I can also get help whenever needed. Highly recommend!
Found a review on Arstechnica.com that I trust enough to try iDrive out on my Synology NAS. You always need to backup your data in the cloud and I hadn't done that until I used iDrive.com. It was easy to install and configure. You can control how much upload bandwidth it uses so I don't notice any impact to my normal internet use. The pricing is good and I have no complaints. Highly recommend iDrive to anyone to backup their data into the cloud.
Bom Serviço com velocidades de transferência boas e suporte para Android, Linux e Windows. Adquiri a conta com 5TB e neste momento uso as APP's Android para backups regulares do Smartphone, bem como a Aplicação Windows para backup do desktop e ainda estou a fazer backup do meu NAS caseiro que corre debian Linux para a iDrive muito facilmente. Recomendo.
IDrive is a very easy to use software, and their automated backup solutions work well enough as to where I can set it, and not have to worry. However, their Mac client is somewhat lacking, as I can't do a full disk backup, unlike the windows client. I also think it would be nice if the Cloud Drive had more features, such as previews, EPUB reading, and document editing. Overall, IDrive is a great, cheap backup solution
Easy to use. Reasonable price. Makes me sleep well!
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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