ING Deutschland is a leading financial institution in Germany, providing a comprehensive range of banking services to individuals and businesses. The company offers various products including current accounts, loans, investment options, and savings accounts, making it a versatile choice for customers seeking to manage their finances effectively. ING Deutschland emphasizes user-friendly digital banking solutions, allowing customers to access their accounts anytime and anywhere through a secure online platform. Targeting a diverse clientele, including young professionals and families, ING Deutschland aims to meet the financial needs of modern consumers. The company's offerings include competitive interest rates on savings and loans, as well as investment opportunities through securities trading. With a focus on customer education, ING also provides free webinars on financial topics, enhancing financial literacy among its users. Overall, ING Deutschland strives to deliver accessible and reliable financial solutions for its customers.
ING Deutschland receives a mix of praise and criticism from its customers. Many reviewers highlight the competence and helpfulness of the staff, particularly in the hotline, where they report receiving thorough and friendly assistance.
Consumers appreciate the quick responses to issues like unauthorized charges and the overall efficiency of services, including the user-friendly app. However, a significant number of complaints focus on the customer service experience, with some expressing frustration over high fees for services like name changes and poor communication regarding bonuses for new customers. Additionally, several reviewers mention difficulties in reaching customer support, citing long wait times and unhelpful responses.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Der telefonische Kundenservice war nach sehr kurzer Wartezeit für mich da”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: ING Deutschland is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.9).
60 reviews of ING Deutschland. Filter by what matters to you.
Ich habe eine Neukundin geworben, aber die Auszahlung der Boni ist eine Katastrophe! Bei jeder Mail kommen die selben Fragen immer und immer wieder, obwohl alle Fragen längst beantwortet wurden Ich bin enttäuscht und verärgert!
Autokredit: Nachdem die Unterlagen eingereicht waren, hat es ca 4 Tage gedauert bis ich eine Rückmeldung von ING erhalten habe. Leider hatte der einfache 3x Monatsnachweis nicht ausgereicht und ich konnte die fehlenden Unterlagen einfach per Mail nachreichen. Nachdem ich diese per Mail geschickt hatte, hab ich mich per Telefon an den Kundenservice gewandt, da die Zuteilung des Kredits etwas dringend war. Zudem wird auch mit schneller Zuteilung geworben. Im Telefon habe ich dem Kundenservice mitgeteilt, dass ich den Kredit spätestens in den nächsten 4x Tagen benötige und wie lange denn die Bearbeitung dauern sollte. Es kam die Antwort 7x Tage!?!??! Auf erneutes Hinweisen auf die Dringlichkeit, kam wieder die Antwort 7xTage. Darauf hin wollte ich wissen, ob man was beschleunigen könnte....7xTage. Nachdem hier keine Einsicht gezeigt wurde, hatte ich aufgelegt. Liebe ING so geht Kundenservice NICHT!!!! Kredit kam überraschenderweise dann doch nach 4xTagen. Hatte mich aber schon bei anderen Banken umgeschaut. Ergänzung: Mir ging es bei dem Kundengespräch um die Art und Weise wie mit mir geredet wurde. Keine Entschuldigung, keine Erläuterungen oder ggf der Hinweis, dass es schneller gehen könnte. Es kam auch keine Erklärung wieso der komplette Lohnzettel erwartet wird. Es war einfach nur die Antwort "7xTage" und sonst nix. Von Freundlichkeit keine Spur.
Quick answers to the questions people ask most.
Yes, ING Deutschland is a legitimate company with a strong reputation, reflected in its positive customer reviews and high ratings. Many users express satisfaction with the bank's services, indicating trustworthiness.
No, ING Deutschland is not a scam. The platform features numerous verified reviews showcasing real customer experiences, with most feedback highlighting effective support and resolution of issues.
ING Deutschland offers a variety of financial services, including banking, loans, and investment options. Customers appreciate the competence and helpfulness of the staff in addressing their financial needs.
ING Deutschland provides various payment methods, including Visa and direct transfers. Customers have noted the ease of use of their mobile app for managing transactions.
You can reach ING Deutschland's customer support through their hotline or via the mobile app. Reviews indicate that the support team is responsive and provides thorough assistance.
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ING Deutschland is a leading financial institution in Germany, providing a comprehensive range of banking services to individuals and businesses. The company offers various products including current accounts, loans, investment options, and savings accounts, making it a versatile choice for customers seeking to manage their finances effectively. ING Deutschland emphasizes user-friendly digital banking solutions, allowing customers to access their accounts anytime and anywhere through a secure online platform. Targeting a diverse clientele, including young professionals and families, ING Deutschland aims to meet the financial needs of modern consumers. The company's offerings include competitive interest rates on savings and loans, as well as investment opportunities through securities trading. With a focus on customer education, ING also provides free webinars on financial topics, enhancing financial literacy among its users. Overall, ING Deutschland strives to deliver accessible and reliable financial solutions for its customers.
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