iSalon Software is a computer software company that develops management solutions for salon and spa businesses. The software likely provides tools for appointment scheduling, client management, point-of-sale transactions, and business operations management tailored to the beauty and wellness industry.
iSalon Software receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many customers praise the software for its quality and the extensive tools it offers, particularly for the hair and beauty industry, with some highlighting the excellent support from the staff.
Reviewers mention the helpfulness and professionalism of the support team, especially during urgent setups. However, a substantial number of complaints focus on poor customer service, particularly during challenging times like lockdowns, where users felt they were unfairly charged and received inadequate support. Some long-term customers express disappointment over the company's decline in service quality over the years.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 26 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2021.
| Month | Average | Reviews |
|---|---|---|
| Jan 21 | 1.0 | 1 |
| Feb 21 | 3.8 | 9 |
| Mar 21 | 3.0 | 4 |
| Apr 21 | — | 0 |
| May 21 | 3.0 | 2 |
| Jun 21 | 5.0 | 1 |
| Jul 21 | — | 0 |
| Aug 21 | — | 0 |
| Sep 21 | — | 0 |
| Oct 21 | 5.0 | 1 |
| Nov 21 | — | 0 |
| Dec 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“Recently really wanted to review my company and start to us more from the iSalon system and found the team an excelle...”
“Poor quality technology which failed regularly, customer service is a joke- there isn’t any, staff are rude and suppo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | 26 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: iSalon Software is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.2).
26 reviews of iSalon Software. Filter by what matters to you.
Over a year ago
Avoid this company!!! Poor quality technology which failed regularly, customer service is a joke- there isn’t any, staff are rude and support is non existent. Be very careful. I signed up for 12 mont... See more
Over a year ago
I have been using iSalon system for 20 years and have found it to be a huge benefit to my business Julia Lampard. Recently really wanted to review my company and start to us more from the iSalon syste... See more
Over a year ago
great service the isalon support is absolutely amazing they are so helpful, i did put the pressure on as well because i needed everything to be set up and ready to go within 3 weeks and they did it! t... See more
Quick answers to the questions people ask most.
iSalon Software is a comprehensive salon management system designed for beauty salons, spas, and barbershops. It helps manage appointments, client records, inventory, staff scheduling, and point-of-sale transactions all in one platform.
iSalon Software is suitable for hair salons, beauty spas, nail salons, barbershops, massage therapy centers, and other beauty and wellness businesses. It's designed to accommodate both small independent shops and larger multi-location chains.
iSalon Software offers both cloud-based and on-premise installation options. The cloud version allows you to access your data from anywhere with an internet connection, while the local installation keeps all data on your own servers.
Pricing varies based on the number of users, locations, and features needed. Contact iSalon Software directly for a customized quote based on your specific business requirements and size.
Yes, iSalon Software provides customer support through phone, email, and online chat during business hours. They also offer training sessions, video tutorials, and documentation to help users get started and maximize the software's capabilities.
iSalon Software integrates with popular payment processors for credit card transactions and can connect with various third-party applications. Check with their support team to confirm compatibility with your specific payment systems and business tools.
Yes, iSalon Software typically offers mobile applications for both staff and clients. Staff can manage appointments and access client information on mobile devices, while clients can book appointments and manage their profiles through a dedicated app.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 42% are 1–2★.
Avoid this company!!! Poor quality technology which failed regularly, customer service is a joke- there isn’t any, staff are rude and support is non existent. Be very careful. I signed up for 12 months had 6 months of tech problems which meant I couldn’t manage my business effectively. I called to explain that I couldn’t manage and didn’t want to renew unless a resolution was found but was told it was tough. I communicated in excess of 20 times but received nothing absolutely not a peep in return apart from regular invoices and then finally 18 months later a Mickey Mouse legal letter. Isalon do not have a formal complaints procedure and simply cut you off. Not sure why they are still allowed to trade.
I have been using iSalon system for 20 years and have found it to be a huge benefit to my business Julia Lampard. Recently really wanted to review my company and start to us more from the iSalon system and found the team an excellent support and customer service. Thank you iSalon
great service the isalon support is absolutely amazing they are so helpful, i did put the pressure on as well because i needed everything to be set up and ready to go within 3 weeks and they did it! the training was really thorough and helpful and any queries i have had since they have been on it! thanks isalon Francesca
I would recommend ISalon for any hair and beauty business. I’ve used it before over the years but only the past 18 months as a business owner. It’s so much more than a diary, it’s got so much packed into it that just makes life so much easier. The team are great, from James who I started the initial process of setting up with to Chris who does all of the training. Still keep in touch with now if I have any questions or need any help, they’re always happy to.
Charging us through lockdown. Then asking for a lum sum of money, stop our system and keep asking charge for the next 2 years. Avoid this company at any cost .
Continued to be charged absorbent rates throughout lockdown while nothing coming in. Before reopening I needed support. Took three weeks, by which time we were open and inundated. Gave notice that I was renewing my contract, received no response to emails so had to put in writing in the post. Was told that I had missed the cut off date so was tied in for a further 12 months. I have no use for this system as I now have no staff. Would not touch with a barge pole. Vastly overpriced, poor support - sharks. I am totally sickened that I ever got involved with this company. Do not sign up.
Quality software that has so many tools focussed to the hair and beauty industry that are always being improved and added to as the world changes around us. Hard working knowledgeable support team are the icing on the cake for me! very happy with their complete suite of programs and phone apps.
Amazing software, amazing staff. Command Centre and ibookings have been the best decision I have made whilst in lockdown. Every time I have called support (which has been a lot since March 2020) everyone I have spoken with has been calm and patient and assisted me each and every time. The Ruby 'chatbot' on the website has been great in assisting me logging a call when I haven't been able to call in. 5* would definitely recommend.
A customer for 18 years! Where shall I start with I-salon, or integrity software! We took them on in 2002 when they were a small caring company, and over the years they have grown and become bigger, great. However, they don’t tend to grow with their customers. They are designed for a large salon or group. Functionality and cost wise! In 2015/16 I realised I needed to change provider, and started to discuss this with I-salon. They wanted to keep me as a customer and helped by reducing the ever increasing year on year monthly costs. In the end, I just needed away from such an expensive monthly amount. My businesses was changing and needed to make things smaller. They were helpful and allowed me to stop paying and re start later on, which was fair, but all a long I wanted away from them which I have email trails to say so. Their service is sloppy, machine like, impersonal, unlike how they sued to be before being taken over! Long story short, lockdown came and during that period I continued to have talks with them , explaining I didn’t want a new contract and I wasn’t prepared to continue, but they said I had to pay full price during that time, despite no income! So with all this, my apparent contract just rolls on unless stated, but when the due date came along, It slipped their mind and just rolled over, getting me so they thought for another year, I have the email threads. Took my eye of the ball, as my mum died! And with the start up of covid lockdown and everything I was distracted. 18 years Ive been a customer. I spoke to the MD Micheal, and explained I had to stop, and I couldn’t go on, things were changing and under the present circumstances, I needed to change. He was not sympathetic, just said ‘well finance will come after you’. That after 18 years! Longer than he had been with them! After our verbal chat, I paid for 3 more months and them stopped DD. Now they are coming after me with threatening emails from finance, debt recovery potential threats and cheeky emails from account manager. I feel sick, disappointed, run over by the terms with no sympathy or care for you, Be careful with them. NB
Always never a problem and very helpful and ruby chatboc is brilliant
Very happy with advice given and Quick response
During lock down I asked due to cash flow that during the months I should be credited for non use of the software According to my discussion with yourselves it was agreed to not charge me during the months closed This it seems has not happened as monthly payments have continued to be drawn from my acc ,after all my yrs with you it seems your company have shown no remorse A very upset client
Chris was professional patient & made the subject easy to understand. Guided each stage throughly & went through all the extra little reports etc. Also helped with on line connection.
I salon is a great tool to help your business. The support staff are excellent and the technical team are very knowledgeable and fast if there is an issue.
Have been with them for years , All ways had prompt service, would highly recommend them
I had an issue with some invoices that weren't paid which is strange as as I'm on Direct Debit and you presented them 12 months later.
Very helpful.
Average and expensive. A lot better and more professional than any of these apps that are designed for single stylists rather than professional salons
Not only are they absolutely overpriced! They are horrendous! Internet always fail! One call a week to their operators! Absolute joke!
I've been with I-Salon for 3 years now and it has not been great. I wanted to leave but didn't realise in the small print the contract is for 5 whole years. Can't wait to tell them where to stick it. The system doesn't do half of what we need it to do and things are always going wrong. Like today for example, my remote access has suddenly stopped working on the first day of reopening after lockdown (it did the same thing on the first day after the previous lockdown), and it took 20 minutes to get through. That was hours ago and it's still not fixed. I cannot stress enough how you should seriously think twice beofre using this overpriced company.I have sooo many examples of how bad they are but do not have the time to list them all here.
Data retention policies vary depending on your service agreement with iSalon Software. Generally, you can export your data before cancellation, but it's important to review the terms of service and contact support to understand the specific data backup and retention procedures.
Most salon software providers, including iSalon, typically offer free trials or product demonstrations. Contact their sales team to request a demo or inquire about trial periods to test the software before making a purchase decision.
iSalon Software is a computer software company that develops management solutions for salon and spa businesses. The software likely provides tools for appointment scheduling, client management, point-of-sale transactions, and business operations management tailored to the beauty and wellness industry.
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