Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
Jetpac Travel eSIM receives overwhelmingly positive feedback, with many customers praising the exceptional support and service provided. Reviewers highlight the helpfulness of the staff, noting their quick responses and patience in resolving issues, particularly when it comes to activating eSIMs in various locations.
Users appreciate the great prices and deals offered, often mentioning successful experiences in multiple countries without significant problems. However, a few customers express frustration over misleading pricing and technical difficulties with the eSIM activation process, indicating that it can be somewhat confusing. Despite these minor complaints, the overall sentiment remains highly favorable, with many recommending Jetpac for its reliable service and effective customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.7 | 61 |
| Dec 24 | 4.6 | 60 |
| Jan 25 | 4.7 | 70 |
| Feb 25 | 4.7 | 67 |
| Mar 25 | 4.9 | 68 |
| Apr 25 | 4.4 | 69 |
| May 25 | 4.9 | 135 |
| Jun 25 | 4.8 | 145 |
| Jul 25 | 4.8 | 318 |
| Aug 25 | 4.4 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m absolutely blown away by the quality of customer service and communication I received from Jetpac”
“Absoluut misleidend”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Jetpac Travel eSIM is #1 of 5 on overall rating in this group.
500 reviews of Jetpac Travel eSIM. Filter by what matters to you.
With an upcoming trip, I purchased 2 global esims for my kids. At the time of purchased I realised that I only attached one of the esims to one of the kids and not the other, so one of the esims was in my email account. After dealing with the every helpful (and extremely patient) Theresa via Whats app she was able to transfer the esim from my account to my child.
I bought two Packs for Australia which worked very well no issues. I then travelled to New Zealand and had a couple of issues with my pack and they were very helpful. I was given a full refund and then I bought another one and it has worked incredibly well. I have had 5G in some very remote places on my camper van trip round New Zealand. Would recommend, the CEO dealt with my issue right away! Thank you for helping me with my trip! ☺️
There were a few troubles getting it to work, but Ianne was super helpful and amazing and we got it all figured out. Overall works well and does what it needs to accomplish :)
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lanne was excellent and helped me sort out my problem with my app very quickly and efficiently
The response was quick and filled in all the details I needed
Got a problem with one of the packs i buy, chat with NEL, good help, solve in 10 minutes. Good company
I used the service twice. The first time it worked fine from the start. The second time the phone was not connecting to the network. I spoke to Randy via WhatsApp and in less than 5 minutes he resolved the issue. Excellent customer service. I will use them again whenever I need to.
Thanks Ferlene for sorting out the problem with connecting to Jetpac. All sorted now 👍
My data stopped working on my travels abroad which was particularly inconvenient, however Nel was super helpful and my data was back within a couple of hours. I think that my positive review comes from my experience dealing with Nel, they were really fantastic in helping me sort this issue
Had some initial problems setting the eSim up, but Nel from the tech support was a great help and we got everything sorted!
HI Good Morning, I have urchased two separate eSIM under my emaiL.. I have received 2 eSIM but one i am unable to activate. Then i oder another eSIM from m wife email address , but that bar code never arrived. So i am unable to use the two eSIM at all although the comany has taken money 31AUD for tis two eSIM. This has greatly affected my holiday.Looks like this company is dodge. I was unable to reach any one on whatsup contact. Also i was unable to install the app from Bali, it was saying, this app is not available in yor country. but this has already charged me for 3 eSIM. THERE IS HIGH RISK OF LOOSING MONEY IF YOU TRUST THIS COMPANY. I want my money back please in my bank card asap. other wise i need to report it as false transaction. Thank you Mohammed
Support is really helpful. There was a sudden error in the connection and couldn’t connect to any service network in my area. With the help of the support, we kept trying different methods to fix and it worked in the end. They know their job man.✌🏻
There was a problem with the install, probably due to an old esim in the phone. I was stuck, I spoke to Levi on whatsapp, he fixed it perfectly and was super cool throughout. Impressed with the prompt and competent service.
I bought a Europe pack and it worked fine, till I got to Latvia just to find out that Latvia is not included. Now I have a new 5 GB pack and I am on my way to Cyprus , so I thought maybe I should check their list again, and surprise, Cyprus is also not included. Other countries like Serbia and North Macedonia are absent as well. This is a rather thin version of Europe. ### An update: after couple of hours I received a mail from Jetpac and a 2 GB global pack that I can use tommorrow in Cyprus. A good customer service (with some push from Trustpilot)
Tive a oportunidade de utilizar o E-SIM da Jet pac e funcionou perfeitamente em meu pacote pelo Reino Unido e quando tive um atraso de voo, automaticamente foi liberado a sala VIP , recentemente comprei outro pack e precisei cancelar a viagem e sem burocracia foi reembolsado meu pack
Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
This profile hasn't been claimed by the business owner.
